Solved

I am using e-signature api  for allowing signing the document for different users, now if the users signs the document , all the mails of completion of signature , is coming to the email of account holder’s email.For example i have developer account with email  xyz@gmail.com, now I use its api key and other things in my app to accelerate the document signature process,on completion of envelope signature, i receive mail on  xyz@gmail.com , I want to redirect that mail.Is any solution available to achieve that?

Hi, I’m wondering that can I modify the “Message from {xxx}” using API or website?I knew that there is email-subject and email-content can be modified in template setting, but I want to show business partners’ name on the “agree-to-use-eSignature” page

I’m testing the API call to add an envelope to be purged.  I have a completed envelope ID from one of our Dev environment.  I’ve been able to successfully change the purgeState from “documents_and_metadata_and_redact_queued” to “documents_dequeued” using the API Explorer from developers.docusign.com  When I try the same API call from Postman, I’m getting the following error:     "errorCode": "DOCUMENT_PURGE_FAILED",    "message": "Error adding documents to the purge queue. Only the sender may remove the envelope documents"I can make other successful calls using Postman.  I’m the same user; that sent the envelope.Any idea what the issue is in Postman?

Hello everyone!  Is there a way that we can force recipients to have to check the box agreeing to the electronic disclosure every time they receive an envelope.  I am thinking it is the 3rd option below (first time viewing each time the recipient appears in the signing order) but when I read the description in the documentation the wording to me wasn’t clear if this will accomplish what we are wanting.  

Hi,I have a usecase where contracts are created using a salesforce workflow through a user and I am trying to purge those contracts via APIs. While purging documents I am getting an error that only the sender can add documents to purge queue.I am purging documents via APIs and docusign does not allow to add API user to act on behalf to docusign Users. Is there a workaround for this which would enable be to purge documents created by other users?

Is there any way to change the date format of a signed document? I have changed it on the backend after sending but the signature still has the old format on the document.

Hello—I created a template in DocuSign for one of our clients that they would like to use. Is there a way to directly share the template with them through DocuSign? When I try sharing through DocuSign, I can only share internally. I tried downloading the template and emailing it to the client, but they do not have an enterprise account so they cannot upload .json files.

Is there a way to configure the system to have different signing reasons for internal and external users?

Hi everyone,I'm developing a DocuSign extension and need public legal documents to test it. I'm looking for real legal documents that are free and available for testing purposes, without using any private or confidential information. Any suggestions would be greatly appreciated. Thank you!

Hi, I have an old company logo that I want remove from sending emails. I have tried replacing it in Admin->Brands->Sending by uploading a blank logo:  Yet it still appears in the sending email ….  

Hello, Could you please inform me on how to change the date from US (MM/DD/YYYY) to European format (DD/MM/YYYY) on my “to be signed” documents?Thanking you in advance. Kind Regards,

How can we get the Senders name added to this report.  

I have an app key setup and live in production. When a user clicks a button on my page I create an envelope and send a PDF with a request to Docusign for the user to sign. This has been working for several years. Is it possible to use the same app key to send a different PDF for signing, or do I have to create a separate app key?The return URL will be different for the other PDF, but it looks like I can add multiple return URLs to the app key configuration.

We are currently using DocuSign keys in Oracle Integration Cloud (OIC) for a KYC process that is live and functioning well. Now, we have a new requirement to implement DocuSign for a separate employee onboarding process. I have a few questions regarding this: Since we already have a DocuSign key in the production environment for the KYC process, can we reuse the same key for the employee onboarding process? The flow for both processes is similar: Define a template in DocuSign (the templates differ for each process). Use these templates in our integration. Once an envelope is signed (by a customer or employee), the information is processed via a "Connect" configuration. For these two separate processes, can we set up two independent "Connect" configurations in DocuSign? If having two "Connect" configurations is possible, how can we ensure they do not overlap and that each configuration only handles the relevant process?

Hi,I cannot seem to find how to grant access to “Create a template” to other users. How do I enable this option?I am the admin for the account.Best,Mathieu

We want to send one email to a group of people with 3 different 'call to actions'Sign Terms & Conditions in Docusign (can we add a Docusign hyperlink that takes person to the Docusign envelope to sign???)CTA #2CTA #3

Is is compulsory to create a developer account and then migrate to production after submitting app for review? Can I create app in production environment directly to use DocuSign API?

Hi All, I am working on creating an envelope using API explorer in developers.docusign.com. I am able to send the document if I am not attaching any tabs to the document. However I am getting the below error if I am attaching tabs to the document. Kindly assist me with this issue. I have updated the url and body of my request. {  "message": "Bad Request",  "response": {    "errorCode": "UNSPECIFIED_ERROR",    "message": "Object reference not set to an instance of an object."  }} URL:/restapi/v2.1/accounts/<accountId>/envelopes Body:{  "documents": [    {      "documentBase64": "<base64ForTheDocument>",      "documentId": "1",      "fileExtension": "pdf",      "name": "document",      "tabs": {        "signHereTabs": [          {            "anchorString": "Signature:",            "documentId": "1",            "anchorXOffset": "1",            "anchorYOffset": "0",            "anchorIgnoreIfNotPresent": "True",            "anchorUnits": "inches"          }        ]      }    

If a user enters their badge number in a field, can we set it up to autofill their name, email, dept number, supervisor, etc.?

Hello DocuSign Community,I am working on a form where I need to capture specific numeric values in a "Score" field based on the radio button (bullet point) selected by the user. Currently, I can only set up rules to show or hide fields based on the selection, but I need to directly populate a number field with a predefined value corresponding to each bullet point selected.Here’s what I’m trying to achieve: Depending on which bullet point the user selects, a corresponding numeric value should automatically fill a separate "Score" field. For example, if Option A is selected, the Score field should automatically be set to 100, Option B to 70, and so forth.The existing rules functionality only allows me to show or hide fields but does not support assigning values directly. Is there a workaround or a method within DocuSign to accomplish this?Thank you for your help!

Hi, I’ve been having any issue in trying to activate Docusign on Microsoft Word for a user.The error message received “Please try again or Contact IT. The user lacks sufficient permission to access this resource”Scenario: User already has DS Sender access granted and was able to sign documents that is received on Docusign Portal. Issue only occurs when trying to sign documents directly from Microsoft Word. > Docusign for Microsoft Word was installed without a hitch> Sign-in was successful as MFA prompt was seen cleared from our end.> But user is receiving the notification the error message mentioned in the third line. Additional note: Have tried to install Docusign from AppSource, if it makes any difference, but it still generates an error messsage, albeit a different one, “Please try again or Contact IT. System was unable to convert this document to a PDF. Unable to convert Document (Docusign-for-Word.docx?omexsrctype=1) to a PDF. Error: FileType docx?omexsrctype=1 is ineligi

I was asked to sign a document by someone and one of the questions is asking for my phone number. I don’t understand what format they want me to enter the phone number in. I have tried entering it in normally and with dashes. The sample format they gave me was #, # # #. ##. which makes no sense.

Situation - I have created a form which is tied to underlying template. I am using a configuration to generate the document based off of form and then launching the workflow.Workflow is configured to run at Document generation configuration. However, I do not see Documents.Document.Id variable for the main generated document but am only able to see the fields in the form, i.e., Params.Params.TemplateFieldData.Attachments_Attachments.Attachments_SingleValue.0.Document.Uid".However, if I change workflow config to trigger based off Document then I do not see form fields. Not sure where I am going wrong.But I am unable to assign document IDs of both main and attached documents in one workflow and unable to generate a combined document.Also, in case a user has uploaded multiple files, how would we capture document ID for each as template only shows 1 variable.Any help would be highly appreciated.

I have a document in an envelope which I want 2 people to sign and I need to include their name and job title in the document.  The first person is in my organisation so I know their name and job title so that can be text in the original document.  I think I know the person in the other organisation, but to cater for when I need to resend to a different person, I’ve used the Name field which uses the name from the recipient details. For the job title, I’ve tried to use Title from the standard fields and set it to Read Only expecting to get a box to enter text (as seen in support ) but I only have the options shown in the screenshot.Is this functionality dependent on the plan I have? 

I often need to use the digital stamp, but I can’t find this feature on the iOS mobile app.I also tried to use the web browser on my iPad, but this functionality seems to be missing too.Is there a workaround for this limitation on mobile devices?Thank you for your support.Tony