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I signed a document through DocuSign, but I later discovered that the company that sent it to me has committed fraud.I would like to revoke my signature or otherwise invalidate the document, as I do not want it to be considered valid.Could you please advise me on the correct procedure to follow in this case?Thank you very much for your support. 

Hi everyone,I have a question about creating Web Forms. Is it possible to use variables in the Welcome page text?For example, in Workflow Builder (formerly Maestro) I have a variable that stores the candidate’s name in candidateName. I’d like to display that value directly in the welcome message.I tried using the same variable syntax that works in CLM (<%#Variable.candidateName%>), but it doesn’t work in Web Forms.Is there a supported way to insert field values or variables into the welcome page content?Thanks in advance! 

Hello,Our organization uses DocuSign envelopes where we must collect information exclusively in English. To ensure compliance, we need to prevent signers from changing the language on the disclosure page or information intake fields.Currently, signers can use the language dropdown to switch from English. Our goal is to either: Hide the language dropdown entirely and lock the page in English, or Set English as the default and disable the option to change it. How can this be achieved through account, branding, or template settings?Thank you for your assistance. 

Hi Team, I am trying to create a docusign contract for one of our customer. Their email address is ********* However, even if we use an alternative, we still get the same error message.  Error: Incorrect email address format. Verify the email address or contact your administrator for the correct format.

Can you update a document’s prefill tab after the envelope has been signed once?If not, must I create a new envelope each time I need to update the prefill tab?I want the ability to mark a user as “Rejected”, and I believe the only way is to add prefill tabs, but they get baked into the document after a user signs. 

Sending two or more documents per envelope to a single signer.  They must sign the documents in a specific order.  Doc#2 cannot be available for signing until they have signed Doc #1, etc.  Any Ideas?  I’m using Power Automate because it’s a more complicated flow.  I have everything else but this piece of the puzzle.  Any ideas?

ello DocuSign Developer Community,I am using a DocuSign **Sandbox account** for testing and trying to create envelopes via the eSignature API. However, I am receiving the following error when sending envelopes:Error code: ENVELOPE_ALLOWANCE_EXCEEDED  Message: The envelope allowance for the account has been exceeded.The strange thing is that in my Sandbox Admin dashboard, the account shows **"Unlimited" envelopes** and only **51 envelopes used**. Environment details:  - Sandbox account email: ***email removed***- Account ID: **********- API SDK: PHP eSignature SDK (vendor/docusign/esign-client)  I would like to know:  1. Why is the API returning this error even though the dashboard shows unlimited envelopes?  2. How can I reset or fix the envelope quota for this Sandbox account?  3. Is this a known issue for Sandbox environments?Thank you in advance for your help.

How can the order of an attachment be manually set within a template? The default is that all attachments are appended at the end of the document.I am specifically using the Smartsheet-DocuSign integration so the option/solution would need to be available within that context.

Hallo,wir haben in unserem Unternehmen folgende Situation:Unser Geschäftsführer besitzt zwei DocuSign-Konten mit derselben E-Mail-Adresse ein älteres NA4-Konto (Nordamerika) ein neues EU-Konto (Standardkonto, soll künftig genutzt werden) Das NA4-Konto soll bestehen bleiben, Umschläge sollen jedoch zukünftig ausschließlich auf das EU-Konto zugestellt werden. Hat jemand schon Erfahrung damit gemacht, ob nun alle Umschläge (auch wenn diese von einem NA4-Server Konto an meinen Geschäftsführer gesendet werden) wirklich ausschließlich an das neue EU-Konto kommen? Oder kommt es vor, dass sich Umschläge an das NA4-Konto ‘verirren’? Vielen Dank im Voraus! _______________________________________________________________________________________Hello,We have the following situation in our company:Our managing director has two DocuSign accounts with the same email addressan older NA4 account (North America) a new EU account (standard account, to be used in the future)The NA4 account is to remain i

There should be a way to change the text of your preset boxes without having to create a generic text box from scratch.

I want to update hundred plus users as closed.I did an export of the users, updated the status, and tried to do the bulk update.I got the error that I need the APIusername, however, I cannot see where in the user download I can get this field. Can anyone help please? 

Hello everyone, Is a envelope used when using the “Sign document” function, and are there any costs associated with this (even in the long term)? 

Hey, how can I see statistics on how many reminders has been sent per envelope per UserID? Thanks already in advance

I am the only person on a personal account that I used for business. I no longer have access to the email address and now can not complete the 2FA to access my account. I also can not access the account to place a support ticket! How do I access MY account without this. Based on previous responses I see the answer is I can’t and if that is the case, how do I cancel my account since I can’t use it, but have paid for it!?

Hi. I've created an envelope template using a number of Checkboxes. Each Checkbox has been given a value. Is it possible to create a Formula Field that uses the value within a Checkbox against a Number Field?

Hi community...as an admin, is there a super quick way to find details on an envelope ID without running a report...in other words, I have an envelope ID...can I enter that within the platform to find all associated details WITHOUT having to run an envelope report and look within that download? Hope this makes sense? Tks, Mike

Dear all,Hope you are wellDo you if the signed document and the certificate (PDF format) could be considered as format for long term archiving?Currently I passed the document to PDF/A but the electronic seal is broken and it is not cosidered the original record anymore.Do you know if in the future DoucuSign will render documents as PDF/A? Thanks in advance

Is there a way to see the history on when reminders have been sent out  per envelope

We have recently got DocuSign for our company and integrated it with our OneDrive app. The sync between the two keeps slipping. We need signed documents to be saved to the original forlder. Can anyone advise on where this could be going wrong? It just saves to the primary folder in OneDrive. We had it setup initially but it keeps changing. 

Hi DocuSign Community,I’ve searched the forum and FAQs but seems couldn’t find a clear answer.I plan to purchase an additional 100 envelopes halfway through my billing period (around 6 months left until renewal) and will be charged a prorated fee for this purchase.My question is: will the envelope quantity itself also be prorated, or will I still receive the full 100 envelopes for the remaining term?Thanks in advance! 

Hello!Many users from Ukraine face the problem of not being able to register due to an error in their phone.I know for sure that the phone number is entered correctly, the advice to enter the full number does not help.This applies to some operators from Ukraine (but not all).Is it possible to fix this problem? Or is there another way of authorization besides the phone?  

When installing PKI Docusign, the platform still does not identify the presence of the software on the machine. And I also tried to sign using the alternative method you have on your website, I have suppliers who send me contracts to sign from docusign. Is there anything that can be done to solve my problem?

I had three required signers, all have signed but the status for the “receives a copy” recipient is still “waiting” how do I get them the document?  

I'm contacting you because I have some questions about Docusign.1. When A, B, and C personal accounts in a certain department are being used in the Admin account with permission to use, I want to give permission to D personal accounts in other departments in the Admin account.At this time, I would like to know if D can use Docusign without allowing D personal accounts to view documents from existing A, B, C personal accounts.I would like to know if each department can restrict access rights.2. If I create an Admin account for each department and want to authorize it by creating a higher Admin account above it,please check if I can transfer documents, and works from the department's Admin account to a higher management account.

Dear DocuSign Support,I would like to ask about the possibilities of automating the process of filling in DocuSign templates using data from an Excel file.Currently, I need to manually enter recipient details and custom fields for each document. To speed up the workflow, I would like to know: Does DocuSign support bulk sending where recipient and field data can be imported directly from an Excel (or CSV) file? If so, could you provide guidance or documentation on how to configure the template fields so that they map correctly to the Excel/CSV columns? Is it possible upload csv file to power forms for instance? Thank you in advance for your help!Best regards,Altana