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I have a number field currently that accepts all values. I want to add a validation/condition that would restrict the field to only accept positive values (values >= 0) How do I do this?

Dear DocuSign community,we have noticed the following point, which could lead to forgery of the signature: If a signatory does not open the document, but only forwards the mail itself to a person who is not stored as a signatory in the entire workflow, this recipient can open the document and sign on behalf of the person originally stored. How can this be prevented? In our opinion, this is not possible by adding a code, as this code is contained in the mail that is forwarded.Creating the highest security level when sending would be too much effort for what is in this case a simple signature process.Thank you very much in adcanve for your reply!Katrin

Hi, I'd like to know how is it possible that if I foreword the email with the request to sign a document that my account received to another e-mail address., this last one can sign with my name. Someone else have the some problem?

Can recipients of the Docusign email forward the email to other people for signautre?

HelloIs it possible to set the 2 factor authentication on the first 2 signers signing the document.Then for the final signer (3rd signer) to not have any 2 factor authentication configured as it will be an internal staff member to complete the document.Thanks

I need to Hide the sender details in the “Electronic Record and Signature Disclosure” modal. Can any one help me here? When sending out a request for signature, the first thing the customer sees is a checkbox where he accepts the electronic record and signature disclosure. In that component, it shows the sender card along with the email message. Can we hide the Sender Card details. I want to show only the email message. 

I have an Adobe document with embedded signature and date fields. When I pull that into Docusign, the signature field comes over perfect and functions as intended. The date field comes over as optional text. Is there any way, other than dragging in a docusign field to each document, to made the date field auto populate in Docusign?

Hello Docusign Community  Could anybody guide me please to know where I can find our limit for emails sent via the DocuSign account to our customers, and how many emails were sent via the DocuSign account? Is there any standard report to know this info?  Thanks 

I need to add a date field to a template but it isn’t the date signed. I only see two “number” fields, number and currency. Help! Thanks!

Has anyone seen the below error when trying to send an envelope "Unable to create the envelope. Cannot read property '_showValidationError' or undefined"

Hi all, a few weeks ago users started to get the message presented in the title. Since we are using DocuSign internally, many are complaining about it. Why did this message/dialog start coming up? Is there a way to disable it?I checked signing settings, but nothing pops up. Any orientation is appreciated. Salvador PS: Image of dialog presented here: 

On my last Docusign Document, I imported a copy of my real signature rather than using my docusign signature (Dumb idea). The company I am dealing with thinks the signature is “too light and unreadable”Can I change the signature on that document, and if so, how?

How can I update attributes that are either missing or need to be changed in bulk?I’ve read this article that teaches how to do it as if you’re bringing in bulk documents from another platform, but my documents are already in CLM. They need to have certain (existing) attributes changed or added.

I have already filled the fields on my pdf form.  I drag it to start getting  signatures, somehow, a pop up says “We found form fields for MY FILE NAME.pdf”and all the information I typed in on my form are gone???HOW DO I CHANGE IT TO KEEP MY PDF AS IS WITH MY TYPED INFORMATION?Thanks!

Hello,I have created some custom document fields. These contain descriptive words in the signing view, such as the location or a special number to be entered. If the signer then wants to fill in this field, he still has to remove the words “location” or “special number” before he can enter his own text.What setting can I use to display a descriptive alt text for the document fields, which does not have to be deleted when the signer clicks on the field, but simply disappears?Many thanks in advance!

Hello docusign community, due to data protection requirements I want to find out what happens to the contacts of a user that are deleted.Related article: What happens to a user's data once the user is closed?The article does unfortunatelly does not mention the contacts of a deleted user. There is an API endpoint that can be used for deleting the contacts of a user but what is the default action to happen in case a user is deleted?

Hi, I wanted to know if it is possible to download a document from an external source using the http client in CLM. I have to download the audit trail from adobe. I have set the headers as Accept: application/pdf. My response is showing 200 but I’m unable to see anything in the output variable. I’ve tried to set output variable as document, custom xml and text. document and xml ones are showing empty and the text one says Action failed with exception, returned: Value of variable output contains invalid unprintable characters.Thanks for your time and help.

How can I copy a document with complex fields from one template to another existing template?  Creating a new envelope to send is not an option, as this will be accessed by my signers via a link embedded on my webpage. 

Hi, I need to get the current workflow id in a variable. This will be used to create an api link for “Wait for Signal” step.

Hi There,I’m generating a contract document from Salesforce Industries(Vlocity) OmniScript using OOB Document Generation capability.I want to integrate Stripe Payment gateway into this document. DocuSign has ‘Payment Item’ tag when we generate it from DocuSign eSignature.In the link below, they have mentioned tags like ‘vlcSignHere1’ but there is no tag for Payment Item. Can anyone confirm which tag I should be using while generating Contract Document from SF Omniscript?https://help.salesforce.com/s/articleView?id=ind.v_contracts_t_inserting_docusign_signature_tags_380498.htm&type=5Best Regards,Shri

Hello Everyone, I noticed there is a condition called “Last X days” in the decision step and it is only showing if the variable on the left side is a Date Variable.  Do you have any idea how this works? I tried setting a fixed date on the date variable while adjusting the number on the right side, but this step always goes down the True path. I would appreciate any insights or suggestions on how to resolve this. Thank you! 

I suddenly realised DocuSign were charging me for an unused account for 7 months using a backup payment method I was not actively using or checking.This occurred as I was never sent any invoices or bills so did not realise this was the case where normally a company would communicate with their customers and this would have avoided this issue entirely.After being told conflicting information where every time someone different responds to your email and initially being told I would get a curtesy refund I was then refused one with reasons varying from the fact I had complained to the bank (which I hadn’t at that point) to my account being ineligible for refunds so it’s hard to know what to believe.Emails to staff at the company go ignored and then the same people then email me with marketing emails a few days later wanting to sell me more stuff and continue to ignore customer service emails. Now I am just trying to obtain an invoice showing the charges that were taken and I can’t even get

HiTrying to add new Admins to our Docusign account.Add the user, they get the email invite and click on activate, They try to sign in and click the password reset link and get sent a code.When they enter the code they just then get a 404 page not found after entering the code: Can anyone advise please? Thanks!Dave

Hello all! I am a DocuSign administrator. A DocuSign user signed a document, but now some issues have come up and he requested that his signature be “unsigned” from the document until the issue is resolved. I have searched on how to do this and found some information, but does not coincide with what I am seeing onscreen. Am I able to revoke his signature from the document? If so, how? Thanks! Salvador

I signed up for a free trial today (Jan 24, 2025) and am unable to test out custom branding. I found a note in a support page that says, “Note: These features are temporarily disabled for account plans purchased on the web after November 20, 2024. For more information, contact Docusign Support.”So it would appear that new accounts simply cannot use custom colors, fonts, logos, etc. It’s all just the default Docusign styling only, which seems like a big problem for businesses! I tried contacting support but am unable to log into the portal, possibly because I only have a trial account?Does anyone know more about this? Will custom branding come back as a feature, or is there a higher-tier plan that does allow for customizations? I’m looking to just apply my company’s logo, brand colors, and fonts to envelopes and documents.Thanks all!!