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There is nothing wrong with customer email, its not in Spam or Junk etc… But can take up to a day for customer to receive the envelope.. ??Several others at my company are getting the same problem..Never happened before & all other emails arrive immediately..What's wrong with DocuSign???

What is the expiration period for a DocuSign signature request link for the client?

I've been trying to create a DocuSign developer account, but the registration process doesn't complete, regardless of which email address I use. Even when I tested with an email already associated with an existing account—expecting an error message—the "Get Started" button just remains in a loading state, with no confirmation or error displayed. So far, I've attempted registration using multiple email addresses, and the issue persists. I need access to a DocuSign developer account for signing purposes, as it's critical to a production-ready application I'm working on. This integration is a key dependency for the entire project, and any delay directly impacts our timeline. Despite multiple attempts, I haven't been able to move forward. Could someone please assist me in resolving this as soon as possible? Thank you.

I use my IPad Pro and would love to be able to use the strikeout feature like on my computer, where I can redline through script or? Is this an option that I am missing? 

Hello, I wonder if recipients who are set as "Receives a Copy"  can participate in comments. Do you know?Also I wonder the same about participants who are set as “Needs to View”Konstantina

We used to have the option of selecting Arial Narrow font within DocuSign. Can we please get this option back?This was helpful, as some names and titles that get put on signed documents may be very long.

A management account was created for a third-party company with 3 standard licenses (not Pro).The issue is that the platform admin should not be using one of these licenses — they should only manage billing for the licenses as well as user and license administration.How can we fix this?

Hi all,A table added in Intake Form and just wondering how I can modify the table to edit the column field or delete the column. Any help is greatly appreciated.Thanks,Chris 

I am having trouble with a power form. It’s a tax form that we require and I updated it for 2025. The url worked fine before I swapped out the background pdf. Everything looks ok on the back end and boxes are all matched on the form, but when we use the url I get an unfillable pdf.

!--startfragment>Hi DocuSign Community,I recently upgraded to the Professional subscription with the expectation that the Supplemental Document feature would be available, specifically the options for recipients to "Must View," "Must Accept," and "Must Read" documents included in an envelope.However, I am currently unable to access these options when adding documents to my envelope, even after checking all available settings. I urgently need to send agreements where recipients must confirm they have read and accepted specific policies and procedures — ideally via either a supplemental document action or a checkbox validation setup.Could you please confirm the following:Whether the Supplemental Document feature is enabled for my account; Whether my permission profile allows access to configure Supplemental Document actions; If any additional configuration is required now that I’ve upgraded to the Professional plan.For reference, I am located in Sydney, Australia, in case there are re

Dear Sir or Madam, I took your Standard plan subscription for a month on the 14th of July and you charged me CHF 40 (USD 45) on the 14th of July when I took the subscription. However, I also have a charge on my credit card of CHF 311 four days later - what is the second charge about? (It is very high for anything the service can justify, higher than your yearly subscription). Moreover, since I cancelled the subscription I cannot see my invoice history or anything in Billing - that is also odd. Please provide me with an invoice for the first charge, and with an explanation and the refund for the second charge. Thanks for the help in advance! Best regards,Milan

First time community user 😁 is there a way for me to download a list of the recipients that have not signed in a Bulk send? I have a list of about 300+ that this Bulk send was sent to and I have about 100 signed, I am looking to find a way to download a list of recipients that are “in progress” 

I have a user that has a completed DS document but it has ‘In Progress’ as a watermark on all pages - how can this be removed?Thanks Cliff

Hey DocuSign!  The UI for Task Groups is clunky which makes managing Task Groups a daunting task.  We asked three years ago for a report that would simply show all individuals tied to a task group.  Should be something pretty simple. Thank you in advance.

Hey,Despite multiple attempts to cancel my account through your system, I have found it deliberately difficult to do so. This practice appears intentionally obstructive and constitutes a deceptive business practice and no it’s not a Free Account.I have already filed the GDPR request to have my account information removed and tried several times to remove my account. Please do not direct me to FAQ instructions on how to remove my account or downgrade subscriptions etc.. as I have already gone through those steps. I am the account admin so I am able to access the information but due to features you have in place to make it hard to remove/cancel subscriptions as well as remove my own account.So my question is where do I get my account removed that actually works or my subscription cancelled before I escalate this case further. Thank you.  

My other accounts subscribed to unlimited envelopes, but they didn't go to my account the next day. I am now requesting a refund 

I received an email from an email address with domatin @csm.docusign.com with an offer for 1:1 consultation. Is this scam or legit?  From: Olivia Chow <>Sent: July 28, 2025 9:35 AMTo: xxxxxxSubject: My company name | Unlock More with Docusign: Free Expert Guidance for YouI’m Olivia with Docusign’s Customer Success team. We wanted to check in and see how your journey is going now that you've had a chance to explore the platform. Are you encountering any challenges, or are there specific features you'd like to understand better? If so, we're excited to offer you a complimentary 1:1 consultation with one of our Docusign Customer Success experts. This is a fantastic opportunity to get personalized guidance on anything you're curious about—whether it's optimizing your sending and signing processes, refining your branding, mastering templates, or exploring other functionalities to maximize your account's potential. We’re ready to help address any blockers you may be facing, too. This v

For several years we used Docusign but they started double charging our account and would not provide a resolution until the company involved..  It has been 4 years and we decided to try it again.  20 minutes after signing up for the $15.00 monthly plan, they added on a $300.00 charge that was NOT AUTHORIZED.  As soon as I put in my credit card for $15.00 personal monthly account they scammed me by adding some charge for something I did not authorize or sign up for.  Has anyone else had this happen? Does anyone have a way to actually contact them? Their customer service link sends you to a FAQ not an actual person.

Hello team,I would like to implement liveness detection ID verification in our project for e-signature workflows. However, we currently do not have any available options to test this feature, nor do we have proper documentation to proceed.On our sandbox account, we only see basic identity verification methods like phone verification — no options for liveness detection or document-based identity checks. Please refer to the attached screenshot for better understanding.Could you kindly guide me on how to enable and test liveness detection ID verification in the sandbox environment? If this feature is only available on specific plans, please share the requirements and necessary steps to activate it.Thank you.  

Hi there!Can I upload an agreement that the other participant has to sign legally identified with any of their legal document (ID, passport, etc.).What happens if I had to prove to an authority (Hungary, EU) that the document is signed by a real person (BTW who lives in the other side of the globe). Will they (the authorities) accept the undersigning? How can I or the authorities check whether the other participant used their real name and other information?

Heads up for the Docusign Learning team for Web Forms. I believe the wrong video is embedded in one of your self-paced courses. See screenshot below. “When to Use Standalone Web Form” has a video that discusses Work Spaces not Web Forms. Thanks! 

I am using embedded signing with my API and every day I send documents to sign to many recipients. All the documents I send need to be signed again by our company but it is not viable to do it one by one so I would like to know if there is any way to sign several documents easily. The way it would be done it is that we put our company the last in the recipients order to sign of each document, and then, instead of signing all one by one, sign all at once (of the ones alredy signed by the previous recipients to sign). Thank you.

 Hello, I use PowerAutomate to send contracts to DocuSign. I'm calling a template with PowerAutomate and would like to fill in the user based on the role. For some reason, DocuSign isn't picking up the user from PowerAutomate. Does someone have any experience with this? (I use the exact same role in PowerAutomate as in the DocuSign template.)

Please help! I have fully paid for a Business Pro account and have been using the service. It was fine until I got blocked from entering my account and had to file a case to regain access. Then after regaining access my account now no longer says it is a Business Pro account and I cannot use any of the services that I paid for. For context, I paid for the monthly 20 days ago and there is no way it could be an issue of renewal. I am also completely unable to contact support since their website wont allow me to contact them unless I upgrade my account. I even tried paying for an upgrade so I could contact them and it wouldn't process. I also tried responding to my previous emails with their support and I receive emails back saying I have to open a new case. I really don’t understand why they make their customer support completely unreachable. 

How do I add a supplemental document. When I try to add a new file into a new envelop the drop down doesn't allow me to select Supplemental Document? Is there a certain level of license I need as I have a single user license.