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We have a use case that wants on the completed email notifications, to attached the completed signed pdf to only ONE recipient in the signing order.    Is this possible?  If so, how do you do it? Second question: Regarding attaching the pdf to completed email notifications.  Can this ‘rule’ be defined at the template level?  ex:  Template 1 - yes we want the pdf to be attached to only one role on the template.  Template 2 - we do not want any pdf’s attached to any role on the template.   Is this possible?

Clicking from docusign.com, the screen goes white.  The URL says docusign.com/send, but it does not allow me to input my username & password.  I thought it would be fixed by now, please advise what we can do to use the paid platform?  

Is there a way to give access to the Signer’s timeline to another person, throughout the process? More than just after final reciept of all signatures? 

Hello,I have an envelope that is signed first by recipient and second by me. The recipient signed the envelope, but I was then away for 2.5 weeks, when I tried to sign upon my return the envelope was voided, due to expiration. What is the expiration time (days) from recipient signing, to me signing (sender), and can this be changed?thank you

Hello All, I wanted to know if it’s possible to provide two signature tabs but only one will be signed?To give a context, I need two signature tabs representing a “Yes” or “No” decision. So the person who is signing will sign on either of this as a decision.Is this something that can be done with Docusign?

I use docusign for realestattre. I do not have a CLM area (and have no clue what that means. I just want to clean up my contacts. How do i get into my contact list?

Hello,I have an DocuSign App in my Account. This can be access by the Other userID by giving consent out side my organization. But the Thing is even if he uses my app to send the Envelope the envelope is Sent from his Own account. I cannot Ask client to do the setup like Configure the Webhook and Connect Keys and give it to my Portal, As I am using Hmac validation to validate the request. Is there a way to track the envelope Status of that Account and my Account Webhook can detect that status and Publish those events to my listener, Without having the client to configure his account with Hmac and Webhook Configuration. Anyone Please help me with this issue.Thanks and regards,Pavan

Good morning, I have changed our company branding for all emails, but I now need to change the internal branding when we log into Docusign, the company logo on the header of the DocuSign website next to the users name in the top right-hand corner. For the life of me, I cannot find where to change it.  Thanks 

Is it safe to send a form with a SSN through docusign? Are docusign documents encrypted? 

I have successfully created a request for a signature as remote signing using a document created on the fly with htmldefinition. What we’d really like to do is convert this to an embedded signature, so taking that same code which successfully returns an envelope id, I move on to the next endpoint: /restapi/v2.1/accounts/{accountId}/envelopes/{envelopeId}/views/recipient - substituting the accountId as I did for the initial request to create the envelope, and the envelopeId returned upon successful creation. I include body args:{    "returnUrl": "https://myreturnurl",    "authenticationMethod": "none",    "email": "emailIncludedInOriginalRequestAsRecipient",    "userName": "RecipientNameIncludedInOriginalRequest",    "clientUserId": 1000,}In response I receive: {"errorCode": "INVALID_REQUEST_PARAMETER","message": "The request contained at least one invalid parameter. A value was not found for parameter 'userName'."}Does this system not work with documents created on the fly with an html

Editing text within a template document for signature for many different people and changing text I have student enrollment contracts and info in the contract change per student (i.e., scholarship Amount; Student Name; Services provided; etc.) -- but the main doc stays the same for all 50 students.  How can I individually edit an enrollment student contract and still have parents select a few radio dials and sign/date the document?  Please advise if this is possible to do and if it is possible -- how.  Thanks

Hi, It won't allow me to create a powerform from a template that has two signers.The first one we don't know who it will be and the second one we do, enter your name and email. How should I place the signatories?

Hi Docusign I signed the payout source transfer acknowledgment from facebook with docusign, yet facebook said we don’t accept typed document even though they requested docusign, so i want to know what am i missing.

Is there a way to export a list of every envelope i have sent that includes recipients and title of envelope? 

Hello,We are collecting payment after someone signs an envelope using the Stripe gateway.Someone’s payment was declined and we think it might be because the credit card is issued with a different version of her name.If this is possible, is there a way to provide the name that is on someone’s credit at the time that they select the payment? It seems cumbersome to ask someone what name is on the credit card (or bank account for ACH) before sending them the Docusign envelope. Thank you.

I am new to Docusign.  I sent my first contract to be signed by a client in Sydney, Australia.  Subsequently i received notification my client had signed it - but the date and time were wrong. Night time the day before.  Must be west coast American time.  Can i have a certificate issued with the Sydney Australia time it was signed ?  i looked on the Docusign webpage but cannot seem to see an answer. 

I work for IT and have admin access. The employees of the stores we own are not able to access the templates from the mobile app. They all use Samsung tablets and are able to access the templates from their browser. Is there any reason it might not work from the mobile app?

My team wants to send the individual templates in the same folder at the same time to the same person without having to create a new envelope. What is the best way to merge these templates into one envelope?

HASNAN B SAADAN

Once the envelope expires, what status does it reflects? Also if i changed my Expiration in my Docusign account to 1 day so how does backend docusign calculation works to calculated 1 days, for eg from the time i sent the envelope or at some specific time the countdown starts?

I have an issue with my docusign account. All the forms are returning this error: Unable to load PowerForm signing process.Error: Something went wrong. Try again later.I already enabled the logs, you’ll find them attached. Thank you,Ariela  

I have created a template and added a document to it, however when I go to add the fields into the document my formatting is messed up. The document looks good when I upload it in my template, however, when I click next to add the fields, the formatting is wrong. I look at the preview and it is still wrong.

I have attempted to send two documents today, both to the same recipients. One is in my own office so I know our server is working, the other is gmail. I know the emails are correct however, both emails are failing to delivery. It just says “Delivery Failure” I have attempted several times and now believe it is not a problem with where I am sending them but actually an issue with our account. I have checked our subscription, it is active and has a card on file to renew later this month. I have cleared cache and cookies, and have tried on two different browsers, what else can I try?

I am trying to do a bulk send, where I want to prepopulate about 10 fields with customer information.  I have set all my data field names, however, when I do the bulk upload and download my CSV template the data fields I created are not there.  It has other names like access code and other that I cannot find when they tie to. Thanks for any help.

Do I have to upload every document I want to sign when I am the only signer?  I am not forwarding the document to anyone.