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Hi, If I am negotating a deal and send one envelope to both parties for signing, and one wants changes made, I make corrections then send again for signing, all still with the one envelope and same people, will I get charged each time I send? or is this one charge until the envelope is closed?

Recently I’ve been have a problem with a couple customers not receiving the Docusign document. I resend it, and they still don’t receive it. I tell them to check the spam and junk files, and this last time Docusign sent me a notice that the email was no good. I know it is good, because I send them invoices every week from my company email, and they have no problem receiving those. Why is Docusign bouncing some emails?

Hi there! I have a contract I’m trying to turn into a template. There are fields in this contract I would like to make permeant so I can just change the recipient each time I send this off from my phone. Is there a way to do that? I see the option to set pre-filled fields… am I missing something? Please advise….

Hello all,Just want to check if anyone is having issues with email notifications or if there is a known issue?We have noticed that notifications are not coming through since yesterday. I have tried testing in UAT and so far, it is working.Also, I have already checked if this is being filtered on our end, but it is not.Tia,IC

I notice on some signatures when they return from other docusign users that the signers name is also printed below the signature. How do I implement this feature as it makes very clear who signed.  

We do have a paid plan before and using Single-SIgn on with Azure. We did not renew our subscription, now what is happening is that we cannot sign anything or login using our company address as it is still using the single sign-on with Azure and the certificate expired. To renew it or fix it, we need to skip single-sign on. But how to skip it, we don’t know. We are having a hard time also contacting the sales team of Docusign as they are not replying to our email.Hope someone from the community can hep us on our issues we are facing right now.

we are preparing for major re-papering of client accounts and today many of our created envelopes have disappeared from the system   how do we restore to yesterdays view

I’m logged in, am constantly prompted to buy something.I thought I could REVIEW ALL Docusign DOCUMENTS I signed here.It says “30 Days Left” -- am I going to be charged for trying to view docs signed?WHY is EVERYTHING so hard?I can’t even determine what category to use. 

When web forms are saved in Agreements, they use the name of the web form completed. Is there a way to customize this for each unique entry? 

hi all!  I have a simple word doc that I want to send to 50 people in my contacts.  I need them to sign it, so I’m making the signature name required.  Can I apply this to all recipients and send ?  Or do I need to go 1 by 1 through the recipients?

 We are using only one document to request e-signatures from recipients. Why is it showing that I have exceeded the limit? 

How many sub-accounts can an admin account create? What is the maximum number of templates that each account can create? What is the maximum number of recipients that can be added per envelope send?

I need the following to be arranged but doubt how to set up the recipientsHR Department must submit a form that needs to be send out to a Deparment Head for signing by that Department Head At above stage HR Department does not sign the form. They only submit the form after they filled in some important fields on the form (e.g. Country, Location, Salary) Since the name of the Department Head can be different HR must be able to fill in the Name and email address of the Department Head prior to sending the form Once the Department Head signed the form it will return to HR HR will put their final signature on the formMy initial idea was to create a template with following details:HR with “Needs to Sign” but they don’t have to Sign. They only have to fill in Custom Fields and then press the Send For Department Head I added this recipient without Name and Email address to that HR can fill this in prior to sending at stage 1 I added HR again (3rd recipient) with requirement to signThe problem

[EN]Hi everyoneI have the following use case. Our team needs to identify how many times the same contract has gone through legal review. What happens, in fact, is a kind of looping; for example, the contract goes to external review and then returns to legal, and what they need is this count.Therefore, I would like to ask for your help on how we could assist the team.[PT] Oi pessoal.Estou com o seguinte caso de uso. Nosso time precisa identificar quantas vezes o mesmo contrato passou pela revisão do jurídico. O que acontece, na verdade, é uma espécie de looping; por exemplo, o contrato vai para a revisão externa e depois volta para o jurídico, e o que eles precisam é dessa contagem.Sendo assim, eu gostaria de pedir a ajuda de vocês sobre como poderíamos atender ao time.

Hi everyone!I’m having an issue with creating a workflow and would like to ask for your help. In the form, there are emails from some subscribers that appear correctly in my params. However, when I convert them into variables, they simply disappear. As a result, at the end of the flow, when I try to submit for signing, the fields are empty. What could be the issue?

Is there a way to make the inputs to string attribute fields on eForms wrap? I’m able to expand the width and height of the input field, but the text will only stay on a single line and automatically scroll to the right.<springcm:MetaFieldInput metadatafieldid="XXXXXXXX" min-width: 95%; />

Over the last few years I have signed documents in Docusign that required a social security # and the program emailed me a copy of the signed document. email isn’t encrypted so I am angry when this happens. When I talk to the agents who sent me the documents they don’t understand my concern and do not believe they have any control of the email. Please tell me what I can do to prevent this from happening again this week when I need to sign another contract?

Hi everyone, do you know if there is a way to automate employment letters via DocuSign?

We recently had a client who received thier docusign email for signatures but the SMS code never arrived to thier cell.  When the husband couldn’t receive it, we then decided to send to the wife first and the SMS was again not delivered.  We have never had this happen before.  We verified phone numbers in both cases as well as the password needed.   We sent them the things to check list from the Docusign suggestion list. This was a 3 person docusign folder which we ended up not being able to complete of course. Any thoughts on what may have happened? 

One of the signers in the document is in the US, the other is in Europe. When filling in the date, Docusign always uses the US standard, mm/dd/yy, whereas the other signer is expecting dd/mm/yy. Is there anyway to specify the date format?

For purpose of audit, I would like to have an amendment box added to the bottom of the docu-sign document. Therefore, allowing auditors to see the full life cycle from start to end, without having to search for multiple documents. Can a fully signed docu-sign be edited within the ‘amend’ box only and allow the user to update the Original Value and the New Value and type in their business case and if required, add in the name of the signatory? 

Is there a way to have the Advanced Option default instead of having to change every time I create an envelope? Specifically the e-signature option on the docusign envelope.

Hi, I use DocuSign to send offer packets out to a large number of acquired employees. When an employee signs/completes the envelope, we like to send an acknowledgment/welcome to the employee (currently manual via email). Is there a way to load the acknowledgement document into DocuSign that will trigger and send once an envelope is complete? 

I’m new to Docusign and working on creating some contract templates using the Microsoft Word Add-In.  Thhis works great.  I created a template with a number of sender fields and everything seems to work as expected. My only remaining requirement is to add 2 required signers to the template document.  I would like the signer/contract parties information to be reflected on the document at the bottom in a signer/parties section.  How can you get the signatures and signed date to appear on the template?  Is there an example of something like that somewhere? 

hi,For a new form, I have two signatures required, but only one is needed, not both. I first thought I could use a shared email account and each person would be able to adopt a new signature before signing. The other option is to make the signatures optional, bu I also thought I could possibly use a rule to figure out if a user had signed or not.  We don’t want to use the Signing Groups option because we’re short on seats and we’d have to add more people to the group who are not already users.What are the best other options?thanks