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What authentication method is used for the Navigator API? I need to understand if it will be similar to other Docusign APIs I have used before or if it will be different.

I would like to understand more about the functionality of the Navigator API and what I can expect to be able to do with it. Someone please fill me in!

It looks like the Navigator API is currently a closed beta. How do I gain access?

Hi, I have completed a Docusign only to find out that the business that I signed with is a sketchy one at best so I’m trying to go with another licensed business.  I’ve reviewed the completed docusign and notices that only my e-signature is present and not the other party.  Does this invalidate the contract?

I see “Docusign eSignature for Salesforce” listed on salesforce appexchange for 30 USD/User/Month If I already use both Docusign and Salesforce, do I have to pay this 30 USD/User/Month additional to what I already paid?

Hi,Is it possible to trigger events based on a specific recipient signing the envelope (DocuSign eSignature for Salesforce)?Example: Contract goes to two people a) Client b) Sales ManagerUpdate a salesforce field as soon as the client signs, even though the envelope is not complete. I tried with a salesforce record triggered flow to see if there is any update to the DocuSign Recipient Status record. And a decision to check the Routing order and the Status. So that, I can perform my logic to update the field based on the decision outcome.But somehow it does not work. Can anyone please help me on this? Appreciate your support on this. Thanks!

Hello DocuSign Community,I have an user case and I’m not sure if is handable easily. I want to send 300 envelops to 300 different recipients. Each envelop will contain 2 documents, pretty the same base but with some differences inside, depending on the recipient. Our Sales Responsible needs to sign those 600 documents (or 300 if we consider that signing once in the envelop signs for all the documents) and it’s a huge thing to ask him. Is there a solution to make his task easier ? Thank you !

const jwtLifeSec = 24 * 60 * 60; // 1 day in seconds (3600 * 24) const dsApiClient = new ApiClient();dsApiClient.setBasePath(this.configService.get<string>('docusign.base_path'),); const results = await dsApiClient.requestJWTUserToken(this.configService.get<string>('docusign.integration_key'),this.configService.get<string>('docusign.user_id'),[this.configService.get<string>('docusign.scope')],this.privateKey,jwtLifeSec,);I added like that ti’s not working. it’s always return expire_in : 3600I wana more than. How can I do that Please someone help me.

We have 5 people in a signing group. We all want to see what is available to sign, and we each sign those that are relevant to us. Until 1-2 months ago, this feature was working as described. As of that timeframe, one signer at a time is receiving an envelope, serially. This is problematic as the other 4 are unable to see the envelope and we have had to transfer ownership of envelopes back and forth.As a test, we created a new signing group with the same people and find that we have the same problem. What must we do to go back to the original behavior, where everyone in the signing group sees all items needing signing in their inbox?

I see that you can’t retroactively set up a Delegated Signer - a person can only set that up from today forward. What happens if a person sets up Delegated Signer after the envelope has been sent, but before it’s been signed? Will the Delegated Signer option kick in and the Delegated Signer be notified when the next Reminder to sign is sent?

When “Allow recipients to create a Docusign account” is set to TRUE, and a recipient creates a DocuSign account, does it use my licenses or create a free DocuSign account for the recipient?

Newbie here, What course should I take to learn how to direct documents that come back to us through Salesforce instead of going to email? Sorry, I’m not familiar with the lingo. Thanks!

Hello,I’m trying to rename the “Start” navigation button: However, I can’t find the correct field name in the resource file. “DocuSign_BeginSigning” doesn’t do the trick. I didn’t find anything in the  Resource File Guide. It works well for other buttons like “DocuSign_NavNext”, so there shouldn’t be an issue with the resource file itself.  Can anyone provide the correct setting for the resource file?Thanks in advance!

Hey,I’ve sent a document for signing, but for some reason one of the signatures has shifted to the right a bit, and now it is overlapped with some text which makes it hard to read.How can I adjust the location of the signature? If this is not possible how do adjust the box position and resent it for signing again?According to this:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus I should have a correct option, but I don’t see it in the menu:What can I do? 

How should I embed a web form instance in my app?

Hi - hope someone can help.I’ve just purchased the eSignature Real Estate plan, and I’m trying to set up some templates.Pre-fill options are completely missing from the place fields bar.  It says my plan should include this.  Any ideas as to how I can get these?​​​​​​​Thanks

I purchased envelopes because I went over the plan for the year but the additional envelopes that I purchased never showed up in my available envelopes.  Still shows I am over my quota.  I can’t find any help online and no phone number to call.  Anyone know the answer?

when I have signed and click on “continue” I have this message appearing: “We can't find your certificates We are unable ta find any certificates connected ta your device. Check that your certificates are available, and then Try Again” can you please help?

Is it possible to view and download all envelopes that have ever been created under my subscription? I am the administrator of the account and primary user. I opened the account in 2019, however when viewing all envelopes they only go back to 2022. Additionally, I do not have a retention policy enabled.  

I am trying to add my team photo to Docusign profile picture and no matter how I size it, it is too zoomed and can’t seem to get whole team in.  Only 4 people, but help, why is this so hard???  Can manipulated in photoshop as needed, but no matter what I have done it seems to have a mind of it’s own as to how to crop everything out that I want?

I am trying to determine if a set of documents are authentic DocuSign documents. Each document has a DocuSign Envelope ID at the top and the signatures have a frame/ID.However, many documents have the same DocuSign Envelope ID at the top of the page. I understand that the document ID should be unique to each document. Why would the same ID be on different documents?Also, in order to track the duplication of DocuSign Envelope IDs, I’ve noticed that when I copy/past these IDs into a different format (Excel, for example), up to three different DocuSign Envelope IDs are revealed. Why would this happen? Would multiple DocuSign Envelope IDs be assigned to one document during the course of signing? 

I have a rather long text message I need to include to my recipients, who are typically signing contracts, and when I set up my template with the language for the message, it looks fine, with paragraphs, bullet points, spacing, alignment etc. But it seems that once the recipient receives the envelope the paragraphs are all jammed together as one huge paragraph, including my signature block. Is there a way to keep some formatting, just paragraphs and spacing, in my messages to recipients?

I am creating a template for our Service Agreement that requires a signature.We have 2 additional standard documents (FAQ and T&C) that we wish to include with every agreement, these do not require signatures or any input other than simply viewing them.Is there a way to apply the template in a way that the user only has to upload the Service Agreement and the other 2 standard documents are automatically attached?Or do they need to manually attach these documents each time? 

Hiya~DocuSign keeps telling me that:I am signed up for the largest plan I can sign up for I am about to be out of contracts.Is this a catch-22?They promised to call me over a week ago, but they haven’t.They keep asking me if I want to keep the case open, but they’re not helping.Can anyone help?I am an LLC, and it is just me, the entire company.Thanks~Dianne 

Hello - When using the ID Verification and Liveness feature what do you in include in your disclosure for consent and ensure the use is in compliance with applicant?