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MtgBrokerInvisNew Voice

asked in eSignature

Unable to use docusign credit card expired

I am unable to use docusign because it says my credit card has expired. I have updated it several times, we have an active credit. But the same error comes up. We have opened cases and requested call backs but no one is responding with a solution. I cannot use my account. Could someone please help or advise? The support service is terrible. The original poster had the exact same issue.Please help. Thank you.

Allison LNew Voice

Kicking Off a Workflow from an eSignature Template

I’m trying to create a workflow that is kicked off by a document completed in eSignature. I have the eSignature Agreement Action working fine, but I’ve been unsuccessful getting the first step in the CLM workflow to work properly. I’m trying to use the “Find Documents by Folder” step, and then updating the output variable to be “params”, but the workflow continues to fail, even after updating the schema for “params”. Does anyone know the correct first step that I should be using to capture the completed document from eSignature? Thank you!

PatDunnNew Voice

asked in eSignature

Signature #1 disappeared

I sent an envelope to three people. When the second person signed, the first person’s signature disappeared. A third person signed and still the first person’s signature has disappeared. Please help.

RealtorgirlNewcomer

asked in eSignature

Yahoo recipients not receiving envelope

I have been using docusign for many years and have NEVER had an issue. Suddenly my clients with yahoo email addresses aren’t receiving the envelopes that I email them for signatures. Being in the real estate business means that timing is crucial on our documents. I am unable to wait for hours until the document finally delivers.I am now using another program (digisign) as they aren’t having issues with yahoo. I am hoping that you correct the problem. If not, I will not be in a position to renew my annual subscription. I am not looking for suggestions but rather for correction of the issue at docusign’s end. Fingers crossed you can figure this out.

AkshatNewcomer

asked in Salesforce

Want to hide Left Panel

Hello, I want to hide the left panel higlighted in the below image(screenshot 1) and I dont want user to drag signature field and then sign...instead I want the user to directly click on Sign as indicated in second document(Screenshot 2). Is there any way we can do this? I am getting this left panel while implementing Docusign ESignature action in salesforce Omniscript.Screenshot 1:Screenshot 2:

rpoNewcomer

asked in eSignature

Can't send envelopes to Yahoo email addresses....again

It’s been ongoing for 6 days now. Is DocuSign ever going to fix this? We can’t have DocuSign and Yahoo at odds for a week every month. This is not an issue with other e-signing companies, so why can’t DocuSign fix it permanently?

Sharon FarginNewcomer

asked in eSignature

When sending a docusign the recipient is prompted for a password

how can change the prompt for a PW when sending a doc to be signed

JulieRNewcomer

asked in General Discussion

How To Contact Suppport

Hi,I am becoming really frustrated as I would like to discuss the charges on my account with support but am going round in circles.Can anyone help please?ThanksJulie

Ada RRNew Voice

asked in Workday

DocuSign - Workday integration

Hi :) We want to connect DocuSign with Workday and are looking for the documentation about the topic. Where can we find it? What needs to be done on our (DocuSign) side? I’ve found an info that there are resources on the Workday community, but we don’t have an access there.

TheGuyWQuestionsNewcomer

asked in Microsoft

Help Needed: Error "Action 'Create_envelope' failed" with 404 - File or directory not found

Hello everyone,I'm encountering an issue with an action in my power automate workflow and I'm hoping someone here can help me resolve it. Here are the details:Error: Action 'Create_envelope' failedError Message:```<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/><title>404 - File or directory not found.</title><style type="text/css"><!--body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}fieldset{padding:0 15px 10px 15px;} h1{font-size:2.4em;margin:0;color:#FFF;}h2{font-size:1.7em;margin:0;color:#CC0000;} h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;background-color:#555555;}#content{margin:0 0 0

Real Estate TC ServiceNew Voice

asked in eSignature

Scheduling an envelope to send at a later date

I am trying to schedule send and I don't have a dropdown arrow on my "send" button. Anyone know what to do?

sjambulaNew Voice

asked in Microsoft

Power automate tabs - conditional logic using built-in connector

I have scenario of conditional logic, like say there are 5 checkbox options (option1, option2, ….) and 3 sub options (option A, option B..) (which i can create using add tab action).Now the requirement is, when user selects option 1 or option 3, then Option A is required and when user selected option 2, then Option B is required…I see there is a way to implement this in REST API, but i don’t see option in any power automate actions, so, is conditional logic possible to implement in power automate built-in connector?

sgarciavTroubleshooter

asked in eSignature

How to include custom fields in a report

Hello, I have a document that serves as a claim reimbursement form to reimburse users of their business related expenditures. When the claimant, s/he provide the name and account number. I have been asked to create a report that provides the status of the envelope, plus the claimant name and account number. Started off using the Envelope Report that is already provided, edited the columns that I want displayed, but have not been able to find a way to include the custom fields that are required.Is that something that can’t be done?Any orientation is appreciated! Salvador

Kurt OberhausenNew Voice

asked in General Discussion

Docusign Transactions Moving to Microsoft Azure

Hello, My first question on the move to Microsoft Azure: Is Microsoft Azure already a subprocessor / third party used by DocuSign or are they new? An additional question, based on the the FAQ, it mentions that transactions processing is what is moving:What does processing entail? Is this the entire service including storage of data? Is historical information being migrated as part of this or is it just services and future processing that is being transferred?

kylehenzleyNewcomer

asked in eSignature

Text Formatting. How do I removal the white background?

Does anyone know how to remove the white background that shows up when I input text on a document? It makes the agreement I’m filling out look funky. Thanks in advance!

marco.realestatekleinNewcomer

asked in eSignature

Lost Access to Verification Email

I urgently need help recovering access to my DocuSign account.I’ve lost access to the secondary email address used for two-step verification, which was linked to my account. Although I was able to update my primary email and recover my documents, I’m now stuck because the system still requires verification via the old email address I can no longer access.I've already tried contacting support, and even spoke with someone named Freddy from Costa Rica, but I still haven’t received a working solution.I’m losing valuable business due to this issue.Is there any way to completely remove or replace the old verification email so that I can fully access my account and continue using DocuSign?I am willing to verify my identity in any way necessary.Thank you in advance for any help or guidance the community can provide.Best regards,

Mahima SharmaNew Voice

asked in eSignature

Issue with Redirecting to Custom Page for Both Remote and Embedded Signing in a Single Template

What I wanted:I need to use both Remote Signing & Embedded Signing in a single DocuSign template (Single Signer). My goal is to redirect the user to a custom page once they complete the signing process, whether they sign through the flow page or via the email link I send for the signature in DocuSign.What I've already tried:I have tried implementing both BrandId (for remote signing) and ClientUserId (for embedded signing) in the same template. This approach is working fine for embedded signing, but I am facing issues with remote signing: The exception is thrown when using remote signing, and the user is not redirected to the custom page after signing. What I know:Signing Completed URLs can be set in In-session Landing Pages. In-session Landing Pages are an account-level setting, and these settings apply to all templates in the account.The Problem:I want to redirect users to a custom page after signing, but In-session Landing Pages work at the account level, meaning they impact all

ganesh.sthaNew Voice

asked in Docusign Maestro

How to Redirect After ID Verification in Maestro Designer Form?

Hi Community,We are using DocuSign Maestro Designer to build our form, and we have integrated ID Verification (IDV) as part of the flow.After the user completes the ID verification, we would like to redirect them to our own website. Is there a way to configure a custom redirect URL within the Maestro Designer for this purpose?Thanks.

Nicholas H.Conversation Starter

asked in eSignature API

User Management API - User List Failed Call

Hello, We were getting ready to “Go-Live” with our first DocuSign integration but when we went to start the process, it is showing that we don’t have 20 consecutive Api calls. Upon closer review, it looks like the “GetUsers” endpoint (list | REST API | Docusign) is registering as Failed when it cannot find a user. This doesn’t make sense because it is still a successful call is it not? We are using this to check and see if the user exists before creating the signature request. If they do not exist then we call the user Add API. Any insights into this? Is there a better approach that I am missing? Or do we just need to get past this initial fail and run multiple more tests to get to 20 consecutive successful calls?

Constance NyambiNewcomer

asked in eSignature

refund on double charge on annual subscription renewal request

i was charged double on my annual subscription renewal. i need the money refunded to my account. this happened when i first subscribed and nothing was done when i complained. it has happened again. please refund my money. thanks

XenaNewcomer

asked in eSignature

I got a docusign I that I have no idea where it came from or from who? It seems to be in Spanish.

I got a docusign I that I have no idea where it came from or from who? It seems to be in Spanish. I haven’t opened it yet. Question is should I open it? Is it safe to open it? What will happen it I open it? Should I just delete it? Can someone at docusign check it before I open it to see what it is? Help?

hmoldovanActive Voice

asked in eSignature

Testing out KBA options

Hi there, My company was wondering what other companies do when they are testing out an envelope with KBA? Do you have some sort of test recipient that you have set up to use test KBA answers with? Or do you have to use your own email and answer your own KBA questions as the only option. Thank you.

ramosrobertNewcomer

asked in eSignature

Problems sending to clients with Comcast.net email addresses

I am sending envelopes to a large block of clients. I am having a non-deliverable issue with comcast.net email addresses. Even in the same envelope with multiple comcast addresses (all of which are good working addresses) some will go through and others will fail.I sent a client this morning it worked. I sent another envelope later to the same comcast.net email address and I get a failure delivery.Does anyone have any idea what is causing this and is there anything I can do to fix it?(this is my first time using Docusign.)

KyleFrantzNewcomer

asked in Web Forms

Web form sender

I’ve created a web form for use by people without licenses within our company. The web form is also easier for individuals who might not be able to fill a form out directly so a web form guides them through the process. This issue is my name being used to send every form throughout the company. The other issue is that I am notified every time a form is used, viewed and signed throughout its life. Should I create a service account within DS that I would use to create and authorize these web forms with?The idea of creating web forms for only use by myself seems odd. If I can share a form with individuals, why can I not share a webform for the same use?

Joanna-SundharamNewcomer

asked in General Discussion

I am unable to see any invoices in my account - Account ID: 77324897

I am unable to see any invoices in my account - Account ID: *******. I made a payment of GBP 12.00 for payment to DOCUSIGN INC on 23 Jun 2025 at 10:24. I am not able to view that invoice. I had downgraded my account after the payment was made.

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