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Hi, when using the text box field i am trying to change the number of characters allowed in the text. i try to change it but it automatically goes back to 4000. why is this and how can i fix it?

Hi, I’m implementing the SenderView in an iframe using the docusign-esign node package. I’ve set a returnUrl, however upon clicking Send in the iframe, it just redirects the user to the Sent list page instead of the returnUrl. As a result, we are unable to get any trigger or indication that the sending is complete and we don’t know when to close the iframe. Is this a known limitation? Are there any fixes or workarounds?

I have been trying since last April to get subscription canceled, get refund and thought it was taken care of until I got renewal notice in email tonight. It won’t let me open a new case to have them call me or respond to this request. So this forum will hopefully get the attention it needs to respond to the attached emails last year…. SEE ATTACHED  The attached files have been removed. Please see DocuSign Community Guidelines and Code of Conduct.

When my PowerForm is accessed through the URL, a message comes up that indicates they need to click a link. The link isn’t clickable and they have already gone to that URL to get to that point. Anyone know how I can get rid of that notation?  

Hi Community,I need to select a contact from the related list of a Custom Object and I don’t see any results in the dropdown “Select Related List”.Has anyone configured a recipient (Contact lookup) retrieving from a related list of the source object, which is a custom object.   Regards,Uday.

Hi, I’m creating a contract template and put in conditional logic to display certain sections based on a drop-down field. I also placed Document Generation Fields in those sections, is it possible to do so? I published this Document Template but am getting an error when I try to use the Document Template saying that my document failed to generate. I am trying to brainstorm why it isn’t generating.Thanks!

Hi everyone, do I need to actively cancel my free trial subscription, or does it expire automatically after 30 days? Thank you so much for your help!

I have a service agreement that can be filled out by 1 of 9 school districts. I have a dropdown on a webform with the 9 districts as choices. This is the functionality I want to achieve:- When a district is selected from the dropdown, the district information (address, city, state, zip, etc.) is automatically filled.- The recipient for the signature is different depending on the district. I want the signature request to go to the superintendent of whichever district is selected in the form field.Is this possible? Is there another way to set this up to achieve the functionality I am looking for?

Hello, I recently purchased a DocuSign plan “Standard” for our company.I purchased it with my email address, but I won’t be the one signing in the future, hence I wanted to change the admin/login email from mine to the one of the user who will be the signee. I logged into acount.docusign.com/me with my email address, started the process to change the email address, and received the confirmation code to the new email address.Upon entering this code, I receive the following error message. The same issue was already raised in this forum last year.I tried all the troubleshooting suggestions mentioned in that thread but no luck. Creating a new admin user is no option, as I would have to buy an additional seat but only require one for our organization. Please support. Thanks.

Hi everyone, I am trying to find out if DocuSign supports applying a template to multiple documents in bulk. At the moment, I have to go into the options of each document individually and apply the template one by one, which is very time-consuming. Is there a way to apply a template to several documents at once, or any workflow/tool that can help streamline this process? Thanks in advance!

Hello - has anyone used DocuSign for Bill of Lading?  If so do you have the standard plan?   Looking at implementing it. Thanks.

I have clients that might need to add an additional document, however, it would be as needed per client and per their discretion. Is there a way to give recipients the option to add an additional document? It would be the same document they are already signing, just additional ones. 

Hi everyone, i get this following message when clicking Open Docusign in Add Recipients pop up on Dynamics 365 integrationSystem.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Could not find a DocuSign User entity for the current user - transaction creation failed. I already created the DocSign User record, and User Validated already set to Yes. Thank you

Hello,One of my users attempted to log in and received the error message shown below. I have reviewed their user profile, and everything appears to be in order. Do you have any idea why this user might be receiving this error message?thread::I9bTovqzJd6s8SXROMtUngM::   Best regards,Emad 

 After changing my development account to a production account, the last step was to get this authorization code. I allowed access (granted permission) and tested it in Postman. I keep receiving this 400 error “Invalid Grant” “ Unauthorized Client”.  Has anyone encountered this error before? 

I'm new here. When I use email to send signature request emails, I want to modify the style of the emails that users see. I have only found how to modify the color, subject, and email description, but there are many things I can't seem to modify, such as the text on the button, the text description for requesting signatures, etc. Are those can be modified?  

Hi everyone,I need urgent help.I was signing an agreement on Docusign and accidentally pressed ok halfway through when creating my signature. So now I have an incomplete and messy signature, and I am unable to change it.I have been struggling to find a solution to this, could someone please help.P.S I also created an account on Docusign but that doesn't help either.

Hello there,i have installed the DocuSign Integration for Dynamics 365 via App Source. I have enabled Oauth and Sharepoint. The Documents are availabe. Now when trying to “Sign with DocuSign” or “Get Signatures” I get the follwig Error: 0x80040265 Error in CreateEnvelopeOAuth. Error in CreateEnvelopeOAuth   at DynamicsRedirector.Services.DS.CreateEnvelopeOAuth(String emailSubject, String accountId, String postbackUrl, String userId) in /__w/47/s/src/DynamicsRedirector/Services/DS.cs:line 1200 Can you please help me out here? Best Regards 

I can't send a document for multiple recipients to sign because of the error "Your account isn't authorized to set the Allow Comments option." I don't see or want to enable comments, but that doesn't send the document for signature. Thanks.

We usually send envelopes that are signed by several people. Whenever a person has signed, we receive an email confirmation.We would prefer to receive the confirmation email with the final document only after all signatures have been completed. This setting is not yet possible. Would it be possible to implement this in the near future? Thank you very much and best regardsConstantin Heers

Signed a document last year and I forgot to save it. I can't seem to find it in my account. Please help. 

I would like the new “Show recipient details” option to be set to ON as the default so I don’t have to click it every time I need to see the details. I cannot find this as an option in settings. Please advise.

I’ve been USING docusign for a number of years now as a customer.  Now I’m sending them TO customers.  So far it’s been a really good tool for allowing my customers the freedom to complete a transaction that doesn’t require yet another visit to a store and for me to alter jobs and get a signature for signing off on change orders. Wonderful.To which, I recently had a customer ( elderly, 1st time user ) some how calling me after signing that they some how ended up paying $300 to put the signature on my document.  This raised a large level of concern as I’ve never had a customer have this experience.  I sent myself the same document, but it was as clean as I’d expect it to be, with nothing veering the customer to pay.  I’m supposing that as a first time customer, the site brought them through an onboarding page, where they wandered into signing up for an annual standard subscription ( based on the $300 price tag ).Is there a repeatable way to help new users from accidentally creating a pa

Can a approvers e-signature be forged/copied?Please I need more info here. Thank you

I have my own DocuSign account. In addition, I can use an approver’s secondary email address (let’s call it “email address A” for convenience), which I received for this process. The approver also has a primary email address (email address B) linked to his DocuSign account.Currently, I am executing DocuSign using email address A and would like to create a guest account for it, but I’m unable to do so. As a result, I cannot set the correct time zone for email address A.Do you think that if email address A were properly registered with DocuSign, I would be able to set its time zone?Email address A does not have its own DocuSign account. However, it appears in the DocuSign template, so any document that uses this template is automatically sent to email address A.