Solved

Hi everyone,We’re experiencing an issue with the embedded signing flow that recently started occurring (it was working fine until last week).We’re following the official guide for creating a focused signing view:👉 https://developers.docusign.com/docs/esign-rest-api/how-to/request-signature-focused-view/Our backend uses docusign-esign@^8.5.0 to generate the signing URL.We include the following domains in our FRAME_ANCESTORS directive:https://our-domain.com https://demo.docusign.net https://apps-d.docusign.com The generated signing URL opens correctly in a separate browser tab.However, when embedding it inside an <iframe>, the frame fails to load and the browser shows a CSP violation error:Content Security Policy of your site blocks some resources Some resources are blocked because their origin is not listed in your site's CSP. ... Resource Status Directive Source location https://apps.dev.docusign.net/.../1ds-bundle.js.map blocked connect-src (unknown) https://apps-d.docusign.com

Hi allIs there a way to create a recipient template that saves recipient details and signing order for a specific company?We frequently send envelopes to the same company with the same recipients and signing order. It would save a lot of time if we could save this setup as a reusable template, so we don’t have to manually enter the same information each time.What We’re Looking For:Ability to predefine recipient names, emails, and signing order Option to select this recipient template when sending new envelopes Ideally, this would work independently or alongside existing document templatesHas anyone found a workaround or is this something DocuSign is planning to support?

Hello, We are experiencing issues with Docusign connection to Dynamics 365 CRM dropping off and requiring manual intervention to connect the 2 again, typically after a period of time where users are noticing documents are not sending. It’s not very often but often enough that it’s becoming a bit annoying for all involved when it happens. I have not seen any reason for the connection dropping, no passwords are changed and re-connecting is simply going to the Docusign settings in CRM and pressing “Connect”What we really need is some form of alert to us to tell us when the connection has been lost so that we can avoid delays, is there any way to implement this?

Hi Team,After signing the document upon clicking finish , a pop up window appears to share the document with required ones as shown below. Our customer doesn't need this. Is there anyway to suppress this. Please suggest.  Thanks

Hi I am a new user to Docusign and have sent one document out for signature. A client has signed a contract but the wrong company name is shown in the signature box. I do not think this was a requirement specified when requesting signatures, how do I correct this?

Is it possible to have the API call limit raised from the default of 3000 per hour ?   Is this based on the plan you have wit Docusign ? Can it be raised for a certain number of hours per day  ? Ex: 5pm to 8pm an then it goes back to defaultWhat is the maximum if it is possible for it to be raised ? Are there other stipulations for raising it ?Do the API limits only impact Docusign Retrieve or all aspects of sending envelopes  etc. ?What is the procedure to have it increased ?   support ticket ?  Thank YouNorman

Hi Docusign Community,I need some guidance on the correct architectural pattern for checking envelope status without violating API rules. Context: I’m a developer using the Docusign eSignature product. I have an envelope that requires signatures from two separate recipients. I need to trigger a specific operation in my application, but after both recipients have successfully signed and the envelope is complete, and when only either one of the recipient has signed the contract.  Problem: My initial thought was to call the GET /envelopes/{envelopeId} endpoint to check the recipients' status every time one of them signs. However, these two signatures could easily happen within minutes of each other. This would mean I'd be making multiple GET calls to the same envelope ID in less than the 15-minute window, which I believe violates the API polling rules. My application is already live, and I want to ensure I remain compliant. I have also read this, where there isn’t a specific guideline or

HiHow would I go about sending a document to the PA of a director who will then forward to the director for signing?To whom should I address the email?

Hi All,I know you can embed in-person signing on a document,But is it possible to embed in-person signing on a website (specifically a sharepoint site).We have site created where users have to provide in person consent, they will be in an office, office users will add the signers name and email address(and a second signer if required) and we expect the signers to sign in person.Is this possible?Thanks in advance.

Hello, I am operating in a weird jurisdiction that partially accept digital signature, only if the digital signature looks the same as the person's signature in their passport/IDs. However, the current DocuSign default setting for signee signature is an autogenerated signature that looks like the typed version of their name. This results in us having to re-send signing invitations so people can correct their signature, which is highly inefficient, especially when signees are unfamiliar with DocuSign features.Is it possible to disable this 'default' and as an exchange, making 'Draw' or 'Upload' the default? Thank you

Before our managers sign any contracts, should we make sure they receive an internal document (e.g., a contract summary or explanation) so they understand the content and context of the agreement, even though they do not initiate the signing process themselves? What would be the best practice for this?Thank you

Hello,I’m using a date field in CLM forms and I need the “dd MMMM yyyy” format, but the month name is always displayed in English (e.g., 30 September 2025).Is there any option to generate the date in a localized full format, so the month name appears in Portuguese (e.g., 30 de Setembro de 2025)?If not, is Docusign planning to support/translate localized date formats in CLM document generation?Thanks! 

When I type in a recipient’s name and email address it looks great until something happens, and suddenly I get messages under each recipient's email address that “it cannot be saved, and try again later.” What am I doing wrong? I have less than 30 recipients, and the document is only one page long. Any help is greatly appreciated.

Hello Team,  We want to know if the below requirement is possible with docusign.We want to send a PDF signed by single recipient but addressing to multiple members. this is expected to happen in a way that sender can create an envelope, add a single recipient and has a list of 100 members whose names should be merged into envelopes, such that one envelope addresses to one member(names/entity details). so total 100 envelopes gets created with same signatory. here the recipient signing te document would be same, so they will require to sign all the 100 envelopes. these envelopes will be completed and downloaded then sent manually to the individual members like a letter that addresses only to individuals.Is this possible manually without API?We referred Bulk send but it’s for single envelope - multiple recipient. we need single recipient - multiple envelope (use of merge field , as we have members related details to be used as the placeholder on the document).

Hello,When using the new Document Template for creating an envelope template, it seems that the Agreement Template Builder editor will open the newly created envelope editor in the classical editor rather than the new editor, which is otherwise the standard when I edit an envelope template generated directly from a Word document. I am also unable to find an option to switch to the new editor. 

Envelopes are not being received by the recipients. However the statis of the envelope is updated as "Sent" in DocuSign. Have completed the entire troubleshooting as available on DocuSign support pages.  

I am having no issues with the development environment; however, in production when I call the apiClient.requestJWTUserToken I’m getting back an error message.  “java.net.UnknownHostException: https”CODE    OAuthToken getToken(String apiClientUrl, String oAuthPath,             String clientId, String userId,             ArrayList<String> scopes, String keyValue) throws IllegalArgumentException, ApiException, IOException {        ApiClient apiClient =this.getApiClient(apiClientUrl, oAuthPath);        return apiClient.requestJWTUserToken(clientId, userId, scopes, keyValue.getBytes(), 3600);    }In dev the apiClient is using apiClientUrl = https://demo.docusign.net/restapithe oAuthPath value is https://account-d.docusign.com In production the apiClient is using apiClientUrl=https://www.docusign.net/restapi/v2.1the oAuthPath value is https://account.docusign.comI have verified the clientid, userid, scopes, and rsaPrivateKey values are correct.I am able to ping account.docusign.com an

After a document is signed, I want to extract a page or two.  How do I do that?

I’m trying to download a signed document under my ID.  It asked various security questions, and I apparently failed one of them so when I click on the download arrow next to the document I get the following message:{“errorCode”: “RECIPIENT_AUTHENTICATION_REQUIRED”,”message”:”Recipient has not passed authentication steps.”}I’m trying to find help on resolving this.Thank you so much in advance for the help.’Barbara

Hi all,Is it possible to call an Intake Form inside a workflow and allow the user to enter data.Thank you.

I have received a document from my company to sign, and at the beginning it requires me to identify myself with a ID card.My ID card has my maiden name on the front and my current last name after marriage is mentioned on the back of the document(which is the name that the company has used for my document), but during the verification, the website tells me that the names don't match and i can't verify myself. How can I solve the issue? The rest of my documents have my maiden name as well.

Hi All Does anyone know how to make Tahoma my default character in Docusign

I would like to have a conditional field revealed only upon execution when the document is sent to the recipient. Is this possible?

I would like to know where I can validate the signature of a document using only the Docusign Envelope ID, using any tool or website provided by Docusign itself.When using the List of Signature Validators for Digitally Signed Documents, it says it cannot recognize the signature, even though the document has the validation certificate.I need a URL from DocuSign itself that validates this, Is there already an access that does that?

We are creating 100 pages of forms and calling Docusign API to create an envelope for user to e-sign from our application. User have already reviewed the document in preview state before proceeding with E-sign. Is there option to E-sign all 100 pages in one click rather than user clicking each signature element in each form?  We want to improve the user experience for the client. Thanks.