Solved

Starting yesterday, I cannot access the signature page, when I click on the sign button, I get a browser error: ERR_CONNECTION_RESETI see nothing in the status page but it looks like the web site is down: https://www.isitdownrightnow.com/eu.docusign.net.htmlAny idea when it should get back online?Should I find another way to sign my documents?

Hi alli need to create a model.i click on model menu at the top of the page, when the page appear at the top of left menu i haven't the button "start".why?please help me, thanks a lot.

As a signer, can I see a previous version of a document sent to me?  I had a contract sent to me yesterday and the we discussed some changes and a new version was sent today but is it possible to view the pervious version? 

Hello, with the new Docusign security setting in Salesforce, I disconnected and reconnected the organisation to Docusign, and since then I have been experiencing a problem.When the user reconnects to Docusign via Salesforce CPQ, they receive an error message indicating that the URL does not exist. They wait 10 minutes and then they can generate their document without any problems.I made a Salesforce query that shows me the URL stored in my flow, which is different from the URL in the error message.My flow calls the following URL:URLFOR(“/apex/dfsle__gendocumentgenerator”.  The URL in the error message contains  apex/dfsle__CompleteSpringOAuthHave you encountered this problem? Do I need to change my URL in my flow?waiting

I have created three templates over the last three hours, following DocuSign instructions. None of them are visible anywhere. I have not deleted them.

Normally the ECF on the template helps us organize envelopes that are being backed up using the Agreement Rules.  However now we are using Web Forms, but it looks like the ECF can only be put on the Pre-fill page.  The problem with this is that we are using web forms so that our employees won’t have to have an account in Docusign but still fill out forms.  Therefore having the ECF on the pre-fill page is not an option. On the web form, there is the option for “Save as envelope custom field” on text and drop-down fields on the pages that are not Pre-fill.  When it is selected and the web form is activated, the ECF isn’t being updated so the Agreement Rules are not working.  Does anyone have any other suggestions or helpful ways to make the ECF work from the other pages?

Hi everyone,I’m trying to find out whether there’s a way to disable the “Correct” (envelope correction) feature in DocuSign for my account — or at least restrict who can use it to a specific set of users. (Like setting the property allowEnvelopeCorrect = false thought the esignature api?.)So far, I haven’t found any clear setting in the Admin Console to turn this off. Does anyone know if:There’s a permission or role setting that removes the ability to correct envelopes?Or if this can be disabled at the account or brand level by DocuSign Support or via an API configuration?Any guidance or confirmation from someone who’s done this would be really appreciated.Thanks!Chris

Is it possible to add an internal approval level as the first person to see a document before it is then sent onwards for signatories? Basically want a manager to review documents before they are sent externally. We have eSignature Business Pro Edition for SFDC.Thanks 

I need to build one envelope with three composites: a plain PDF with no signers, a server template with roles mapped to recipients, a flat PDF that overrides a server template’s original doc and maps template roles RoleA → Employee (routing 1) and RoleB → Owner (routing 2). ProblemIn composite #3, the tabs/fields from the server template appear on the wrong document (seem to land on the first doc), and the template for the flat PDF looks “ignored.What am I missing or doing wrong that it showing 3 documents as required but adding only last assigned template’s tab and text to complete envelope [i.e. overlaying on first document only ] and ignoring 2nd server template tabs and fields and not adding 3rd template it’s respective 3rd document ???{ "emailSubject": "Combined Envelope Example", "status": "sent", "compositeTemplates": [ { "compositeTemplateId": "1", "document": { "documentId": "1", "name": "Notice.pdf", "fileExtension": "pdf", "doc

Hello everybody,I would like to create an automated Powerautomate Signing-Workflow with DocuSign an create a qualified electronic signature (QES). Therefore a validation workflow is necessary. We use D-Trust (Bundesdruckerei) in Germany. I need to input the verification Type as a parameter. But I am not sure what to choose or how to correctly address / initiate this verification workflow exactely. Any expericence or idea how to solve this? Thanks! Uli 

Hello, We are in the process of integrating DocuSign with Workday and we are running into an issue with the document alerts going to the wrong email. Currently, they are going to my work email when they should be going to a shared inbox. Where would I change where these are routing? Thank you!

When can I start to test Demo account migration to Azure?  Sept. 1st?

The name and date fields look fine when I add them to my document, but once they have been filled in and the document has been signed they are unreadable, it is almost like the fields are too small but i can’t see anyway to make them bigger. Has anyone had any experience with this? This is what it looks like once signed  

Hi everyone,I'm exploring ways to implement a multi-step form workflow using DocuSign, but I want to avoid the typical steps of generating a dummy document from a template and deleting it afterwards.Essentially, I'm looking for a solution where users can progress through multiple steps or screens, inputting data at each stage, and then have that data captured so i can route conditionally based on the data.Is there any native support or workaround in DocuSign for this kind of flow? Any guidance or examples would be greatly appreciated!Thanks in advance.

When uploading a Word document for signature, the default PDF Document properties for Windows Options - Show is Document Title. Is there a way to make the default File Name?Thanks in advance. 

Hello, I'm looking for a Best Practices Guide to be abble to delegate specific admin responsabilities to trusted team members- without granting full admin access...Does a corporate template exist and show the signature wokflows? Thanks

Can anybody tell me why this doesn’t work?I have configured the below in the Envelope Template within Salesforce.  We use Microsoft Word documents to create the Gen Templates.I’ve set the PO Number text box to ‘required’ so that if the picklist is ‘Yes’ then the PO Number should be visible and is mandatory for the signatory to populate. Thanks 

I signed a document this night at 0:40 from Paris, France, date of signature has been marked as yesterday instead of today.

I am creating a form that needs signature from a pdf file. Tis is for someone else.I want to send that form to them so they can sebd it for signature.I cannot work out how to do that.I have google and used co-pilot but am getting steps that are not available to meI am the administrator of a eSignature Business ProAny help will be welcome

If a contract gets signed in eSignature (stand alone document), is there a way to feed that document back to CLM so it can be part of the overall file structure built in CLM?

Dear DocuSign Support,We would like to verify the authenticity and timeline of a DocuSign transaction related to the following Envelope ID: B7A459E9-FB2D-4FCC-8335-45C66F4D3738.Context:We are analyzing two signed PDF files and two Certificates of Completion that appear to belong to this envelope.However, we observed two different timestamps and certificate chains:- The CoCs show the "Signed" event as 09-Dec-2024 at 07:37:25 (Pacific Time).- One PDF also displays this same timestamp in its footer.- The second PDF, however, shows a later timestamp (30-Jul-2025 03:35:17-07:00) with a DigiCert AATL certificate instead of Entrust.We kindly request your official clarification on the following points:1. Do both PDFs belong to the same envelope (ID above)?2. Is the "Signed" event on 09-Dec-2024 the legally binding signature for the envelope?3. Does the later 30-Jul-2025 timestamp correspond to a re-sealing or re-export by DocuSign, not a new signature?4. Is the coexistence of Entrust and DigiC

Hi there,I’m getting the following error when requesting an access token from the authorization code previously generated by Docusign:{ "error": "invalid_grant"}I’ve followed all steps in https://developers.docusign.com/platform/auth/public-authcode-get-token/. I can easily get an authorization code, but when using it to request an access token I get above error. This is the request I do:POST in https://account-d.docusign.com/oauth/token with:code=<code returned as query param in the redirect_uri>grant_type=authorization_codeclient_id=<my integration key in development environment>code_verifier=<my original random string used to calculate the code challenge>I’ve made sure that the code was generated less than 2 minutes before asking for the access token.What am I missing?

Hi, I’m seeking information on how you customise the Email Subject to include the customer name when creating a bulk send. I understand how to do this for individual templates (and are using successfully), but am not having success adding into the bulk send template.The reason is that signed agreements will come into a Shared Mailbox, and I need the multiple users to be able to easily identify which customer the envelope is from (without opening). I have read the related articles in the DocuSign support material and watched numerous Youtube videos, but none address this. Is there specific data you need to add into the CSV file to get this to work. Thanks in advance.Patricia

Our client is utilizing DocuSign Apps Launcher, and using DocuSign Envelope Templates to tag Documents for Clients to fill out.  Some of the information they would like to have pre-populated from Salesforce, so we added the Merge Fields.The settings for the Merge Fields are to not write back to Salesforce, yet any updates made on the documents are writing back to the identified merged field in Salesforce.How can we stop the updates from coming back into Salesforce?  We need the forms to populate with the information known, but if it’s not in Salesforce, and is added after the document has been generated, we do not want those updates going back into Salesforce.

Good day I created a web form that is associated with a template. It works as expected, except I notice that when a user fills out and completes the form, I am being emailed a confirmation of the e-signature along with attachments (the signed form, and any attachments the user uploaded).I want the email to be generated, but I want it to go to a different email address. On the template’s “Add recipients” section, the first signer (which is set to “Needs to Sign”) is “Requesting User” and email is blank (assuming the applicant is to complete the form). The second signer is the role and email address I want to get the response after the user has submitted the form. That second signer is set to “Receives a Copy” and the address is hardcoded into the “Delivery” section.How might I accomplish this?