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2399 Topics
D
Newcomer
Denis NiezNewcomer
asked in eSignature
Shared Envelope

I was sent a envelope to sign with my wife from France, I was able to sign, she coudn’t get verified so wasn’t able to sign , I need to send my signed copies back to the sender in France but are enable because the folder is not complete and  is about to expire . How do I procced . Thank you

2
A
Community Moderator
2 months ago
S
Newcomer
SrividhyaNewcomer
asked in Salesforce
Docusign Status and Synch issue with Salesforce

HI Team Salesforce's DocuSign Status Component it's not Working, and signed documents are not returning. Kindly Assist. 

2
C
Community Moderator
2 months ago
K
Newcomer
kimkimNewcomer
asked in eSignature
Requests for solutions：robin? you signed for me?

I opened the mailbox and see the contract and was trying to sign, but envelope that has been signed. but we didnot have one name robin!so who sign it for me?  

3
C
Community Moderator
2 months ago
R
Newcomer
R_Allen PaperstacNewcomer
asked in eSignature
Bulk Fields for Company and Title not populating on a bulk send

Hello,I am trying to send out the same document to multiple people for individual signatures. I need to populate the signers name, company name, title within the company, the date signed and obviously the signature. When I set up a template and add those fields and click download the “sample csv” if provides me the desired field columns.  The problem happens when I upload the csv with the data filled out, the only item that populates is the name of the signer. The company text box and the title text box are empty and require the signer to fill it out.  How can I have the data provided in the csv pre-populate the company and title fileds?

3
C
Community Moderator
2 months ago
V
Newcomer
VOSSNewcomer
asked in eSignature
User last access

Is it possible to see the last login date/time for users in an organisation?

2
C
Community Moderator
2 months ago
V
Newcomer
VOSSNewcomer
asked in eSignature
DS Viewer vs Free Account

I understand that DS Viewer can only sign documents AND it is a paid account. However there is also a free account for signing documents : https://www.docusign.com/en-gb/free-account What is then the point/purpose of DS Viewer within the context of an organisation?

4
C
Community Moderator
2 months ago
I
Newcomer
IgorNewcomer
asked in DocGen
Document Generation types of fields

Hello!I'm currently automating our contracts using DocuGen, but I'm encountering some issues. The main problem is that when I attempt to populate a text field, for example, {{test_field}}, it doesn't allow line breaks. How can I handle this situation?Thank you!

2
C
Community Moderator
2 months ago
V
Newcomer
VarshaNewcomer
asked in eSignature
Document visibility and conditional routing

Does DocuSign allow to send conditional set of documents through an envelope based on certain field values? For example, if an University has 3 campuses, then Student who belong to Campus 1 needs to sign Document 1, Document 2, and Document 3 where as Student who belong to Campus 2 needs to sign Document 3, Document 4, and Document 5. Once student has signed, then same set of documents needs to be signed by admissions rep and parent.

5
C
Community Moderator
2 months ago
M
Newcomer
Marc KolodziejNewcomer
asked in eSignature
Keeping Mail format during upload

Hi,is there any option to keep the original html format of an email, when it is uploaded to an evelope in DocuSign? Actually the mail is converted to plain text and so the used formatting, incl. tables look terrible.Thanks.Kind Regards,Marc

6
C
Community Moderator
2 months ago
C
Newcomer
CLUNANewcomer
asked in eSignature
Password Protected

I am trying to modify a document that has already been signed and it is giving me a message that says, “Without the owner password, you do not have permission to create or modify annotations in the document.”  How do I get the password or remove this feature?

2
N
Community Moderator
2 months ago
A
Newcomer
AWhalenNewcomer
asked in eSignature
Options available for security question are all incorrect

One of the security questions to access my documents to sign asked me to identify the color of a former car. Problem: none of the choices had the right color of the car. I wasn’t allowed not to answer so I picked one at random and failed the test and couldn’t access my documents. Extremely annoying. What to do now?

2
N
Community Moderator
2 months ago
P
Newcomer
Pz123Newcomer
asked in Docusign Admin
Add a user to e-signature standard

I am trying to add a user to my docusign e-signature standard account, but there is not ‘add user’ button on the user page. The plans say I can have 50 users, but I can’t find anyway to add one.

2
N
Community Moderator
2 months ago
T
Newcomer
TeulaBNewcomer
asked in eSignature
Setting a field that either recipient 1 OR recipient 2 can fill in.

I have a form that needs to be sent to minors and their parents/guardians.In some case, minors have their own email address and are perfectly competent to fill out the form.  In this scenario, I then just have a box where their parents/guardians (who will be listed as an additional recipient, with their own email) can sign to confirm they are aware of everything that’s been asked of in the form and they are happy for us to have this info.HOWEVER, and here lies the question…Some minors (e.g. 11 yr olds) don’t have email addresses (in which case I would use the parents email), or do have an email but aren’t fully competent to fill in the form. Can I make it so their parent or guardian could fill in that section on their behalf, but also so that the minor could fill in their section if they were competent enough.In essence, can you make it so that a filed could be filled in by either recipient?Many thanks,TeulaB

2
N
Community Moderator
2 months ago
M
Newcomer
MainCourtNewcomer
asked in eSignature
Powerform

Hi, I want to create a powerform with just a link so multiple people can sign verus me email them. I want to host it on our website.I tried to create a powerform and template but I get this message - Cannot create a PowerForm from the selected template.Please help.

3
N
Community Moderator
2 months ago
M
Newcomer
MilinNewcomer
asked in eSignature
Docusign

I am working in a big organisation, and someone sent Docusign to customer. Now I wanted to make some changes and to resend the same Docusign, how can I change sender name and email from my colleague details to mine. When I VOID and copy the Docusign, it is now allowing me to change Sender name and email.

2
N
Community Moderator
2 months ago
R
Newcomer
RetailboxNewcomer
asked in eSignature
How can I remove DocuSign logo from emails?

HiHow can I remove the logo from emails that are sent to clients? Is it possible to add my logo instead? Thanks! 

2
N
Community Moderator
2 months ago
N
Newcomer
ncarterNewcomer
asked in eSignature
DocuSign Edits

Here is our query - we have a company DocuSign account where multiple people will need to sign a document, but occasionally a signer down the line (#3, #4, etc) sees an issue and needs to make an edit to the form - does this cancel the envelop and a new one started? Or is there a way to make the edit at that #3 spot and keep the template going through the work chain, while informing the previous signers that an edit was made?

2
N
Community Moderator
2 months ago
A
Newcomer
ACC STLNewcomer
asked in eSignature
How to Turn Off Auto-fill

I’m trying to send a document for signature, but the system is autofilling my signers title, which has chanaged.I cannot figure out how to turn off the autofill.  Help appreciated!

3
N
Community Moderator
2 months ago
B
Newcomer
BrendaHNewcomer
asked in eSignature
Assistance with Template Error

I am trying to use templates for the first time to circulate policies for signature to employees.  I created the template, inserted a role name area to fill in on sending, attached the files and created the fields and saved the template.  When I went to use the template, I inserted the name and email of who it was going to and pressed send and received a message something like “You must create the 1 pre-fill field of Sender”. Can someone point me in the right direction for this?

2
A
Community Moderator
2 months ago
M
Newcomer
M0909397Newcomer
asked in eSignature
ASAP

I need to access a document I signed through docusign before I created an account. Is that possible?

4
A
Community Moderator
2 months ago
L
Newcomer
Luis CananiNewcomer
asked in eSignature
Signature verification

I received a PDF document already signed by email from a third party. It contains a DocuSign Envelope ID number. How can I verify the veracity of this signature? 

5
A
Community Moderator
2 months ago
S
Newcomer
sinaiNewcomer
asked in eSignature
my team

why cant i see the docs my team is sending out? 

2
A
Community Moderator
2 months ago
N
Newcomer
nomanNewcomer
asked in eSignature API
how to redirect after user signed the document received through email, to one of my application page?

I have created document through rendering dynamic html content, and then converting into pdf through pdfkit library and sending though Api , after receiving  document on email  to review, and signing the document, I want to redirect to one of my application page, currently it is showing docusign signup page, but i want to redirect to my application page .I have somewhere read about redirectUrl concept, can anyone let me know full process for this.If any one can go through process to let me understand 

1
E
Docusign Employee
2 months ago
S
Newcomer
ser60Newcomer
asked in eSignature
Format a date calculated by formula

I need to calculate and display a date 30 months from the date signed.In my template, I have created a date signed field and called it policy_period_from.I have created a formula field with the following formula: AddMonths( [policy_period_from] ,30)This is displaying in numerical UK date format (dd/mm/yyyy) but we are sending this particular doc to our US customers so it either needs to be in US format (mm/dd/yyyy) or be in a format that can’t be misinterpreted in the US (e.g. dd MMM yyyy, i.e. 30 Nov 2026).How can I achieve this?

15
C
Community Moderator
2 months ago
T
Newcomer
TowerNorth 1Newcomer
asked in eSignature
Specify Recipients

My first recipient I have checked as Specify Recipients but when I try to go to the next step it gives me an error message Account does not have permission to send to Agent recipient typeHow do I fix this in my permissions or can I? 

2
A
Community Moderator
2 months ago

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