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Hello,

I am unable to verify my legal documents because they do not appear in the system. I was instructed to contact support, but navigating the numerous options has been challenging, and I'm unsure which to select. My case involves a Croatian Resident Card and an Indian Passport. Could someone guide me on how to effectively reach the appropriate support team or department to resolve this issue? Any advice on the correct process or steps would be greatly appreciated.

Thank you for your assistance.

Hello @rvetagire ,

Welcome to the Docusign Community and thank you for posting your concerns!

You can create a Customer Support case by clicking the link below: https://support.docusign.com/en/contactSupport  

  1. Select Open a Support Case at the top of the page.
  2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
  3. Log in using your Product credentials (email and password) and select Continue:
    1. The Docusign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
    2. Have issues logging in? Try these troubleshooting steps.
  4. Select eSignature > Send a Document under “Choose case category”
  5. Select “Add case details”
  6. Add your subject and description as well as any details the form requests and submit your case.

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @rvetagire ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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