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Bob Ruth Ford owes me a warranty refund but told me I need to lie on a document to get it. This seems pretty illegal.  They are acting like the docusinging is not big deal. What should I do? 

Hello - We are sending out bulk documents to be signed and don’t want to have the person sending out the documents be overwhelmed with the completed responses. We would like the completed docusigns to be directed to a shared inbox which multiple team members could then process the completed documents. Besides adding the shared inbox into the signing order as a “receives a copy” is there anything else I could do as the Admin to redirect the completed documents to a different inbox? Thanks for the help! 

Hi Community,I have four DocuSign tabs mapped from Salesforce merge fields: Text Fields A, B, C Checkbox D All fields are optional by default.Validation Needed If the signer fills any one of Text Fields A/B/C → all three must be filled OR the signer can simply select Checkbox D Leaving all fields blank is allowed Partial entry in A/B/C is not allowed QuestionWhat is the best DocuSign way to enforce this signer-time validation?Can this be achieved using Conditional Rules, or is another approach recommended?(Screenshot attached for reference.) Thanks!

Hello,I was able to create a custom branding for my application and to apply it to my envelopes.However I was wondering if it was possible to change the color of the loader (spinner), and the background.At the moment changing the: Header background, Header text, Button background or Button text, doesnt change it.Loader (spinner) Purple background 

We recently completed the setup guide for the DocuSign connection in LaserPro but it doesn’t seem to be working properly. For example, it isn’t prompting the recipient to sign. We’ve gone through the normal channels to request support from both LaserPro and DocuSign but each refers us to the other. Hoping someone who has already gone through this process and is familiar with the integration might have some tips. 

Is the system down?  I can’t access a document sent to me for signature. It shows up in documents, but it doesn’t recognize it when I click on the document.

The recent change to the document format we send to customers is creating significant issues. The current appearance is less professional—oversized, opaque boxes now block out text and lines on the contract, even when reduced to the smallest possible size. This makes it difficult for customers to fully understand exactly what they are signing.Previously, the signature fields were transparent, allowing all text to remain visible. The new look not only obstructs important content but also presents a cluttered, confusing, and unrefined appearance. From a customer-facing perspective, this is a step backward in clarity and professionalism.Can you explain the reasoning for moving away from the transparent design? We would strongly recommend reverting to the prior format to ensure contracts remain both visually clear and professionally presented.

I am having nothing but trouble with Docusign. I only needed it for one signature. I had to purchase the monthly subscription. I am unemployed and can’t afford to get rebilled. When I try to go to the Plan and Billing page it just takes me to a blank page. If I try to contact customer support via chat bot, it is unable to help. The phone and email options are locked unless I log in, but then it won’t let me lot in through that prompt. When I am actually logged in, I can’t find customer support anywhere.

Hello! Can non-registered DocuSign users receive and sign a document I send them, or do they have to register as a user with DocuSign first?Thank you!

When uploading a DOCX with a multi-level numbered list, it restarts numbering back to 1 every time it returns to that level of the hierarchy (see image 1 below). The source document has the numbering correct, and doesn’t include extra paragraph breaks (see image 2 below). My question is this: Does the new editor work with multi-level lists? Image 1: DocuSign’s editor Image 2: Source MS Word File (Formatting marks included) 

Hello all,Maybe I missed this and you can direct me to the proper instructions.  Here is my issue:I create an #HREF custom field so that the signer can read a State Statute on the legislative website.  And that works just fine.  The problem is the URL is really long and since the URL is in the tool tip, a signer who is using a screen reader has to listen to a really long URL.  If, when creating the form, I change the tool tip to match WCAG standard for hyperlinks the link breaks.  Are those using screen readers doomed to listen to obnoxiously long hyperlinks (including the https://) or is there a workaround?Thanks

Everything looked to be going OK, except whenever i put a merge field on my document I got an ‘unable to connect to service’ message. I found a post that said disconnect and reconnect the docusign account which I did but it made no difference. I then tried uninstalling and reinstalling the package from the AppExchange. It claims to be installed successfully but I now just get a grey screen on the DocuSign setup tab and a ‘refused to connect’ message.Any thoughts on how I can fix this please.

Hello, I'd like to send bulk envelopes using shared access. But when I log in and try to send envelopes, I'm not given the option to send bulk envelopes.

Hello,Is it possible to download the completed documents individually rather than combined?I tried downloading them separately, but I still receive all of the signed documents together.  Best regards,Emad 

Hello,I first created a developer account with my work’s email, then i realized that i do not have access to the advanced signing methods that i have to test.I have a user in my company’s production environment, but it shares the same logs with my developer account, that is not linked to the company, so when i log in the developer realm using my work email, i do not have access to the advanced features. Is there a way i could associate my developer account with my company ?Thank youMathieu

What does this mean? "Each recipient must have an authentication type specified." I have never had this come up before. How do I get rid of it?

Jesus Christ…I just want to download a PDF File from a signed document that I need.There isn’t the option on the link itself, so I want to access it through my account, but I se NOWHERE where to do it to link my account to that said document, even if I use exactly the same email as for the signature.Also, I can’t seem to contact anyone from support, because anytime I click on contact / support, it disconnects me from my account.So I’m left here, with this community post. 

Hi, I am sending a DocuSign email from Apex and using the Salesforce Email Template to generate the Email Body. I am using Messaging.renderStoredEmailTemplate to get the HTML body, and when I check the result using System.debug the HTML content is correctly generated and present. However, after the email is sent, the email body is completely blank. Relevant Code:Messaging.SingleEmailMessage renderResult = Messaging.renderStoredEmailTemplate( opportunityEmailTemplateId, opportunityId_i, myContact.Id);String opportunityOfferEmailContent = renderResult.getHtmlBody();myEnvelope = myEnvelope.withEmail( opportunityOfferEmailSubject, //Subject opportunityOfferEmailContent //Email Body);myEnvelope = dfsle.EnvelopeService.sendEnvelope( myEnvelope, true);How do I resolve this? Kind RegardsWilly

Hi, I work as an Integration Engineer for Unit4 and we’ve developed an integration between our ERPx platform and Docusign for document e-signing. We are now introducing some changes in the integration and we noticed an apparent difference on the signer consent process. We used to have a ‘consent_required’ error (HTTP response status 400) when requesting an OAuth token for the signer and we used it to identify that a given signer hadn’t yet given their consent. Currently it seems that all the signer consent process is dealt exclusively on Docusign UI. Can you please confirm if Docusign introduced any changes at the signer consent processing level? Thanks in advance

I have this use case:if i go on holiday or i am off for a while and i want to have a user or users to have access to my envelopes but not to all of them. only the ones that are in progress or just recently completed. i will require not only signing on my behalf but also to manage the envelope… Is there a feature from docusign that allows just that? i am aware of delegated signing but this is more than that.My understanding is that if i provide shared access, the person will be able to see my current and past envelopes…Thank youbrSusana 

I have opened a ticket regarding billing information update/ which should be a straight-forward case. But I am not getting any response for my comments or emails,Is there any option to escalate this case or at leasta direct contact to billing or telephone numbers I could reach out to (specially in EU region)? Thank you

Recently our In Progress envelope view changed. I don’t find it as user friendly as the old view and it is more time consuming to find the information/task I want. Is there a way to switch back to the old version?

I purchased an annual subscription using a different email than the one above.  I received an order confirmation at the email address and my credit card was charged.  Now, I can not login to the account, reset the password, or get customer support.  My email account does not receive emails sent from DocuSign to reset the password or logon to the account.Why?

Hi, New to the forum, have an issue using the Template Builder. I’m wanting to add customer sender fields to a contract document, company name, address etc and can add these easily enough. The document however is text heavy and has paragraphs, bullets and tabulations. When very first loaded in, it looks fine. As soon as I start in the Template Builder, I loose that formatting and things become joined and/or our of line. I see mention of flattening/PDF’ng however unsure how that solves the problem when I’m wanting to add the customer fields as the Template Builder doesn’t support PDF format. Perhaps I can approach it differently or am missing another method? Thanks  

Hello,I'm working on integrating the branding feature with DocuSign, but I'm having trouble understanding why the DocuSign icon appears white in the emails I receive.On the DocuSign preview page, the icon displays in black. I'm using Outlook for emails and have already cleared the cache, as that might have been affecting this issue.