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I am having nothing but trouble with Docusign. I only needed it for one signature. I had to purchase the monthly subscription. I am unemployed and can’t afford to get rebilled. When I try to go to the Plan and Billing page it just takes me to a blank page. If I try to contact customer support via chat bot, it is unable to help. The phone and email options are locked unless I log in, but then it won’t let me lot in through that prompt. When I am actually logged in, I can’t find customer support anywhere.
- Community Moderator
Hello
We’re sorry to hear about the issue with submitting a support case. Your concern is completely understandable, and we know the importance of getting this straightened out.
Can you please try these troubleshooting steps?
1. Clear cache/cookies.
2. Try a different browser(s), like Google Chrome and Microsoft Edge
3. Use Incognito.
4. Try a different device
If you still get an error creating a case after doing the troubleshooting steps, to further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:
Name:
Account Number:
Email linked to the account:
Looking forward to your update. Here if you need us!
Regards,
Jenny | Docusign Community Moderator
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