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How do I get ahold of customer support?

Forum|Forum|7 months ago
January 13, 2026
4 replies
86 views

I am having nothing but trouble with Docusign. I only needed it for one signature. I had to purchase the monthly subscription. I am unemployed and can’t afford to get rebilled. When I try to go to the Plan and Billing page it just takes me to a blank page. If I try to contact customer support via chat bot, it is unable to help. The phone and email options are locked unless I log in, but then it won’t let me lot in through that prompt. When I am actually logged in, I can’t find customer support anywhere.

Docusign Support

Best answer by Jenny.Martin

Hello @moridin77 -- thanks for reaching out and welcome to the Docusign Community.

We’re sorry to hear about the issue with submitting a support case. Your concern is completely understandable, and we know the importance of getting this straightened out.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If you still get an error creating a case after doing the troubleshooting steps, to further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Email linked to the account:

Looking forward to your update. Here if you need us!

Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Answer

Community Moderator

Hello @moridin77 -- thanks for reaching out and welcome to the Docusign Community.

We’re sorry to hear about the issue with submitting a support case. Your concern is completely understandable, and we know the importance of getting this straightened out.

Can you please try these troubleshooting steps?

1. Clear cache/cookies.

2. Try a different browser(s), like Google Chrome and Microsoft Edge

3. Use Incognito.

4. Try a different device

If you still get an error creating a case after doing the troubleshooting steps, to further assist and to protect your privacy in this public forum, may you please send me a private message with the following information:

Name:

Account Number:

Email linked to the account:

Looking forward to your update. Here if you need us!

Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @moridin77,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best Regards,

Jenny | Docusign Community Moderator

M

moridin77

Author

New Voice

Thank you Jenny. I finally got it worked out.

Thanks,
Jason Krause

J

Jenny.Martin

Community Moderator

Hello @moridin77,

Thanks for the update! If you need anything else, don’t hesitate to reach out or post your question in the community

Best Regards,

Jenny | Docusign Community Moderator

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.