Solved

I’m having issues integrating docusign into my power pages test environment.I was trying the developer account, followed the setup, but can’t enable the e-signature.Am I missing something?Would be grateful if anyone could help :)​​​​

I am a tenant and the realtor sent me my lease to sign. After signing, he did not send me my own copy after he has verified it. He did not send me a copy and I did not download the document I signed. The link has expired. Is there any means by which I can have a copy of what I signed?

Hi i know an individual user can download your own completed DocuSign's and file away,  but would it be possible as an Admin user to export all signed PDF’s documents, for all the users on that account? is there a way to mass export these so they can be filed in one location ? 

I can't create a developer account now. I clicked the button to create a developer account, but nothing happened.I tried various methods based on existing posts, but I couldn't create a developer account.Is there any solution?

My document has a radio button with four choices.  The signer clicks one of the radio buttons and signs the letter.  That works fine.  I then run Power Automate to save the signed letter in a Shaerpoint folder.  That works fine.  I have another Power Automate flow that reads information from the envelope and creates a record in a Sharepoint list.  This works fine as well.The only thing I can’t do is read values from the fields in the signed document.  I need to add the radio button value to the Sharepoint list together with the other envelope data.  Any ideas?

I am able to find previously signed documents, even very old ones, by its IDs but they are not showing on my account page. Please advise.

I need help understanding why that I’ve recently sent different envelopes to different clients and they don’t get a docusign notification even if we change emails.  

Has anyone experienced an issue with a file size ballooning after a recipient signed the file in Docusign?  A contract that was originally 13 mb increased to 104 mb after being signed in Docusign.  This has never happened before and we use this type of contract every day with no prior issues.  I can’t do anything with the signed file (email, upload to other software, archive) because of the file size. (And I’ve tried the available options in Adobe to compress or reduce file size and it never decreases the file size significantly).  Thanks.

Need the ability to create a report to show how many envelopes have been used vs the total envelopes purchased for us.

 How do I change the sender's email ID and name in an envelope? I want to use a different organizational email ID instead of the one linked to the DocuSign account

About once a month I get an e-mail that says someone may have accessed my account (through COINBASE this month) and they want to know if I authorized this or not.  When I called the number (a Los Angeles area code, not a 1-800 number) I got someone who really didn’t speak English.  The e-mail LOOKS like it came from docusign, but how can I tell if this is legit or if this is a scam?  Thank you. 

Hello, I received a Contract Licensing Agreement from a company on April 15. I was able to access the Agreement, but did not sign it. I tried to sign the Agreement on April 21 and now I am receiving the error: “Unable to load PowerForm signing process. Error: An error has occurred.” I contacted the company that sent me the licensing agreement and they said to wait 1 business day and try to sign it again. I did that and I still received the same error. How can I access this agreement so I can sign it? Thanks!

Is there a way to get ahold of documents that were sent to you, when you weren’t a user? Before you had an account? 

Because my DocuSign account is linked to a business email that I no longer have after leaving the company, it has greyed out any billing options, and won't let me create a support account and flagged it as spam when I tried to create an account here. I had to use my personal account to even ask this question.  Any help so I don't get billed in perpetuity? 

Hello everyone, Our Docusign account is enabled with Legal Disclosure, so the Electronic Record and Signature Disclosure (ERSD) is shown to each new recipient who is going to sign or add other information. In this window, there is at the top Sender Name followed by the account name, as in the following screenshot :    I am looking for a way to remove/hide the Account name, #2 in my above screenshot. I did look at the Legal Disclosure page on Admin account settings, but there is no option to hide that text in this window. Does anybody know if this text can be hidden from the Signing Resource Files? If so, what is the field name?  Thanks 

I am on a DocuSign trial, but I’m not sure which features are only available for the Business Pro plan versus the Standard or Personal. The two things that are ‘higher level’ that I’m using are:grouped checkboxes (i.e. where there are five options, and I am setting a checkbox next to each option, and the signer is required to check exactly one out of the five options), and conditional fields (i.e. if one checkbox is checked, then one set of fields is displayed, and if another checkbox is checked, then a different set of fields is displayed)Are both these features available in the Personal and Standard plans, or do I need to pay for a higher-level tier? The Features summary on the pricing and plans website is very unclear. Thanks!

When I click the ‘Use’ button on a template, it says ‘Unable to create the envelope’.I’m not sure what to do, as the document size is only 3 megabytes and I’m the admin and only user within this workspace.I also noticed this error in the request, but I’m not sure what the custom tab is referring to:{    "errorCode": "CUSTOMTAB_IS_INCOMPLETE",    "message": "A Custom Tab is not Complete. A Custom Tab requires both a Name and a TabLabel. Radio tabs may only have one radio selected in a group."}  

I am shocked that Docusign doesn’t have a check mark option that is more simple. When selecting the check box that can be dragged it shows a check mark in it that is removed once the box is placed.  Please provide an actual check that I can drag to where I need it. You are making it much to difficult!! I would also just like to ask a question instead of having to create a post. i want Docusign to answer and solve my question when I need help.

I want to use a different name and email ID for the envelopes I send using the DocuSign Envelope Sent API. I have tried adding a new user, setting 'Act as User' in the header, and passing the user ID of another DocuSign account. How can I do this?

I have set up a template for signature. However, when I try to save and close the template I keep being told I cannot save it as the template is not locked. And I cannot find anywhere that I would lock and unlock the template. Any advise?

I have documents that need to be signed by a certain date. How do I remind signers before the date and cause the documents to expire if they aren't signed by the expiration date?

I would like to become an online notary with Docusign. Do I need to be invited by a company, or is there another way to do this work for Docusign?

Hi,Hopefully someone has the solution for my issue: the total score (‘Score 1’) in my form must be translated into a letter grade according to the outcome. If the outcome is less than 1.99, it becomes an A; less than 3.00, a B; less than 4.00, a C; greater than 5.00, a D; and greater than 5.00, an E. What is a possible formula if the total score data label is 'Score 2' and the letter data labels are 'A', 'B', 'C', 'D', 'E'?Txs for your help! 

When I open an new envelope and add documents I am unable to access the usual @Send’ button’ in the right hand corner

I have an employee who cannot access her envelopes.She keeps getting the following error:Hmm... can't reach this page.  The connection was reset. Try: Checking the connection, Checking the proxy and the firewall.  ERR_CONNECTION_RESET.Employee stated experiencing this last week but previously it was working perfectly.Any ideas for a fix on this?