Solved

Hi:I am a new Admin for our DocuSign account and I have a question regarding the e-mail notifications we get letting us know that there is a new document for us to review/sign off on.  Regardless of who initiates a request, when the notification arrives in our Gmail inbox, it says it is from “XXX via DocuSign,” where XXX is an employee who used to actually be in my position but is no longer with our company (I am the person who replaced XXX).  Does anyone know how to go in and change that?  In a perfect world, I’d like it to say that it is from whomever originates the requisition, but if they have to all appear to be from me, I can live with that.  I just don’t know how to get rid of/change the name of the person who is no longer with us.  I just went in and saw that his profile was active, so I closed it about 10 minutes ago.  But, as I have been typing this, I received another email, and it still said it was from XXX, so I am at a loss.Any guidance/help that anyone can provide would

Hi everyone, We have one account and couple hundred users that are grouped by site.  We would like to assign local report admin users to access and create reports by their own site and not see anyone else’s data.  Please advise.

Hi,I am getting below error “ANCHOR_TAB_STRING_NOT_FOUND” (The specified Anchor Tab string was not found in the document. Anchor Tab String "\SignHere58105\" not found. Anchor Tab String "\SignHere58110\" not found.) Although I can see these strings on the document.  

I got in touch with Docusign support over two weeks ago flagging that some envelopes were not being received by recipients. Support immediately came back to me explaining some email notifications have “gotten stuck” and they could force trigger the envelopes I’d flagged.I replied saying yes to please do that, and that there are more envelopes failing to send. Since then, the envelopes have still not been received by recipients (even the ones initially flagged), and despite my numerous attempts to get through to support I am now being ignored.Case reference number 13897015 in case anyone can help.

Hello Everyone, Is there any way to add custom fields such as Project name or Project ID which can be helpful to run envelop reports with that information being retrievable.Your insights and suggestions are greatly appreciated. Thanks,Anjali

Hi Doc-u-sign Community I need help, my company had a brand change and we chnaged emails mid doc-u- sign contract that was sent out. We updated all emails and log in and my client keeps getting reminders to sign a doc-u-sign that was through our old account. We can not log into that account anymore to cancell the reminders and she keeps getting the reminders to her email. any help appreciated. 

Hello,       I have the plan for 3 seats. I am the administrator and have 1 other user. I sent the link to the other user and he has created the username and password. He sent his first envelope and after doing so at the top of the screen it stated that “you only have 2 more sends”. Shouldn’t they have access to the 300 Envelopes to send? Is there something that I need to do as the administrator so that they have access to their full amount of envelopes? 

Hi,Is there a way to share an inactive user’s envelopes?  Thanks,Amy

How do you indicate where a recipient is to specifically sign?  I know I can use Set Signing Order, but recipients are signing wherever they think they should sign.  Even signing a document twice.

How do I set up Apply Initial To All Pages in DocuSign, please? 

Dear Docusign TeamI was trying to send to signatories a document in vain (refer to the attached screenshot for more details). Upon completing all required fields, it failed to be sent for signature.May you please support me to resolve such issue. Richard BakundukizeWorld Vision International Burundi

Hello,I received a form to sign via email, to an email address that also has a DocuSign account attached. I signed the form directly, however, before logging in. I then logged in and noticed that the form is still in my dashboard/Inbox and shows that I have to sign it - the “Sign” button is active. If I click through, either the title or the Sign button, I see that the form is signed - and has since been completed by the sender, even. The sender has told me it looks completed from their end. But for me, it still shows in my Inbox as “Need to sign.”How do I fix this?

Hi, I just upgraded the subscription for some reason it's not working, can I check it?

I sent an envelope to multiple signers. The third recipient incorrectly signed their section - how do restart the process from the third recipient? Thanks!

What kind of account do I need to enable send via sms?

I sent a document and received it back fine but am unable to open it to sign it myself as required. It keeps coming up “Unable to start signing process”?

Hi everyone, We have Salesforce/Docusign integration, we have set up a new envelope template via DocuSign Apps Launcher, and configured some fields in the document as collaborative fields. While we tested this envelope, we noticed the "Markup History" at the bottom of the completed email sent to all parties who have completed the document. It is believed that this will confuse the users who participated in the signing process, Does anyone know if this is a normal behavior when collaboration is enabled for some fields on the document? I did search in the following articles but didn’t find any helpful info about this behavior, adding markup history in the completed email sent to the users: https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=gbo1643332197980&topicId=lsv1579552570897.html&_LANG=enushttps://support.docusign.com/s/document-item?bundleId=gbo1643332197980&topicId=jbm1578456355892.html&_LANG=enus Thanks. 

Hi, I am trying to bulk send to 64 recipients since yesterday. I already bougt 70 envelopes for this, but still get an error message about exceeded envelope allowance. Also: the DocuSign Support closed my support ticket 13940133 immediately after receiving it without solution, answer or even contacting me. Any ideas?

Email is correct.Can you provide any guidance on how to resolve this error message.

I am trying to create that all the docs and contracts that I get from Docusign to my email will show with the employee name + Docs nameFor example- Shani Nitsan- Agreement I dont want to customize the email subject line to include the recipient's name and document type.

Is it possible to populate the Payment Item Description with a formula field?

Hello all,I have uploaded a document for a new supplier and when I run the report, it didn’t capture the details for this new supplier.Upon checking, I noticed that I forgot to select the Party type. I’ve tried to update it thru Party List CSV file but to no avail.Can someone please advise on how to edit this? Thank you.Kind regard,IC

Hi, If I am negotating a deal and send one envelope to both parties for signing, and one wants changes made, I make corrections then send again for signing, all still with the one envelope and same people, will I get charged each time I send? or is this one charge until the envelope is closed?

Hi there! I have a contract I’m trying to turn into a template. There are fields in this contract I would like to make permeant so I can just change the recipient each time I send this off from my phone. Is there a way to do that? I see the option to set pre-filled fields… am I missing something? Please advise….

Hello all,Just want to check if anyone is having issues with email notifications or if there is a known issue?We have noticed that notifications are not coming through since yesterday. I have tried testing in UAT and so far, it is working.Also, I have already checked if this is being filtered on our end, but it is not.Tia,IC