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I had three required signers, all have signed but the status for the “receives a copy” recipient is still “waiting” how do I get them the document?
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Green check next to all signers but still "waiting" to be sent to receives a copy user
- Newcomer
Best answer by Jenny.Martin
Hello
I received your message, Thank you for providing the envelope ID.
As we checked, the CC (carbon copy) recipient has the carbon copy email notification turned off, which could be preventing them from receiving this envelope.
- If possible, you could ask the CC’d person to log into their account and enable the "I am a copy recipient" option in their notification preference. Once that’s done, feel free to resend the envelope.
- If you’re still having trouble, try correcting the envelope by removing the CC’d recipient and then adding them back and sending again.
- If none of this does the trick, the best way to finish is to remove the CC’d recipient from the envelope and just email them directly.
I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
- Community Moderator
- 963 replies
Hello
Thanks for reaching out to the Docusign Community; it's great to have you here!
To help us investigate this issue further, could you please send us a direct message and provide the Envelope ID?
Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!
Best Regards,
Jenny | Docusign Community Moderator
- Community Moderator
- 963 replies
- Answer
Hello
I received your message, Thank you for providing the envelope ID.
As we checked, the CC (carbon copy) recipient has the carbon copy email notification turned off, which could be preventing them from receiving this envelope.
- If possible, you could ask the CC’d person to log into their account and enable the "I am a copy recipient" option in their notification preference. Once that’s done, feel free to resend the envelope.
- If you’re still having trouble, try correcting the envelope by removing the CC’d recipient and then adding them back and sending again.
- If none of this does the trick, the best way to finish is to remove the CC’d recipient from the envelope and just email them directly.
I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer” so others can find it, too!
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