Solved

My question is how to set the language for this.Change "本文档仅供演示使用。" to "This document is for demonstration purpose only."  

Is there a way that an admin can require all users in their company to send all envelopes with KBA security questions to access? 

Is there are way to forward the completion emails to a recipient that is not part of the signing group and that recipient be able to access the documents via the link in the completion email without having to log into aDocuSign dashboard?

Two weeks ago I opened a support case about double billing on my account. I received an email from Docusign billing support asking me some details to confirm ownership of my account. I responded immediately, and that’s the last I heard from Docusign support. Why is Docusign Support ignoring my open support case? I’ve made multiple requests for a phone callback and nothing. No calls, no voicemail indicating a call attempt. Nothing. How do I get Docusign to respond to my open support case??

I am trying to create a Power Automate flow to automatically send out an envelope upon uploading it to SharePoint. However, one of the documents in each envelope should only be visible to our internal stakeholders. Is there a way to customize it in the flow?So far, I have been using the 'document visibility' option manually each time when sending out an envelope.

The WebForm interface is far superior to having a signer navigate a tiny PDF on their phone.  So why hasn’t Docusign enabled a WebForm to be the primary content of an envelope, pre-filled with content by the sender, like we can today with a regular PDF or Word template?

I have a test script that I need route for pre-approval.  This is a word document with multiple check boxes at each test step.  These boxes are to be completed by the tester during execution of the test script.  However, when we rout the document for pre-approval, the fields are flattened and no longer editable.  Is there a way to prevent this? Thanks in advance.

Certain formula fields will not save when I “Save and Close.” Fortunately, not all of my formulas are disappearing, but certain ones do over and over. I have set up these formulas six times, and every time I save the document, upon reopening the template the formula setup has been erased.

I CHANGED JOBS. I CAN STILL ACCESS MY ACCOUNT.HOW CAN I CHANGE MY ACCOUNT EMAIL ADDRESS SO I CAN RECEIVE NOTIFICATIONS?I'VE TRIED E-MAIL ADDRESS UPDATE IN MY PROFILE, BUT IT GIVES NO OPTION, AS IT ASKS TO GET A CODE FROM THE CANCELLED E-MAIL ADDRESS.THE REASON TO CHANGE THE E-MAIL ADDRESS IS BECAUSE I STILL HAVE CREDIT ATTACHED TO IT. OTHERWISE, I WOULD JUST OPEN A NEW ACCOUNT WITH A NEW E-MAIL  ADDRESS.CAN YOU TRANSFER EXISTING CREDIT TO A NEW ACCOUNT?THANKS.

I have an e-signature workflow with three recipients: borrower, finance dept, and comptroller. I already have the process set up to allow the finance dept to decline the document.  I want to know if there is a way to set up a decline process for the comptroller recipient.  Say the finance department e-signs the document, but the 3rd level (comptroller) finds an issue with the document.  Is the comptroller (3rd recipient in this workflow) allowed to decline?  If so, I want the workflow to bounce back to the 2nd recipient, which in this case is Finance department.  

Hi, i am opening a document via email sent from my employer which requires my initials printed on several pages, then a signature at the bottom. When i open to document it takes me to https://au.docusign.net/Signing/xxxxxxxxxxxx I have accidentally my wrote my signature while accessing the document via my phone as my initials and have no option to change them I cannot access this email via my account as when i sign in it takes me to https://apps.docusign.com/send/home ‘Alternate Signing Method’Visit Docusign.com, click 'Access Documents', and enter the security code:I have the security code from the email, but when i go to the link and use the security code, it will take me to my au.docusign.net/signing/xxxxxxxxxxxxx url where i cannot change my initial. When i try to contact support through https://support.docusign.com/s/?language=en_US then https://support.docusign.com/s/contactSupport?language=en_US and i click ‘open a support case’https://support.docusign.com/CSP_DSClogin?ec=302&am

The following is what I plan to do, I would like to know if it is correct and is there anything wrong with my understanding?1. Declare a new domain, add domain and change settings2. Update the email address of a single user and test the new account login. If the single account test is normal, you can use the sample file to update a large number of users. The "UserEmail" field in the sample file remains unchanged and must contain the current user's email address. In the "UpdatedUserEmail" field, enter the email address for the new domain. Once the import is complete, the user's email address will be updated. All existing information will be there.※ It is recommended to set up and test SSO in a demonstration organization first. Once successful, repeat the same steps in the production organization account.Login to different URLs will lead to different environments.Demonstration: https://account-d.docusign.comProduction: https://account.docusign.com

Can you send a blind carbon copy in Docusign? I want to be able to send completed signed document to someone, but do not want anyone else on the thread to be able see their contact details.

Hi! New to DocuSign and I am creating templates for others in my company to use. Is it possible to have the required fields already set for when they need to use the template? That way they don’t have to set the required fields each time they are sending the template out for signature or completion.

As an admin, I set up a user account for a co-worker, but I made a mistake his email address, so he never received the invitation to log in.  I can’t change it because it is in Pending status, but he cannot activate his account because he does not have the email.  How can we resolve this?

Hi everybody Can I send-a-document-using-bulk-send on my suppliers data base Excel file? Urgent please

Is the docusign signature code underneath the signature related to the docusign envelope code?

Is there a way to clear out the completed folder?I move the completed documents to their designated folder but there is still a copy that remains in the completed folder. 

I had a glitch in my docusign, it came back up but sent the wrong letter to the wrong person. How can this happen

I don’t have a specific word on each page I want initials next to. Is there anyway to easily add all recipients initials to each page? Sometimes my document is 30-40 pages and with 3-4 signatures that is a ton of back and forth. There has to be an easier way. 

Hello, I understand that DocuSign automatically recognizes our account, and once we sign an envelope for the first time, it pre-saves the signature for subsequent envelopes. For security reasons, I would prefer my signature not to be pre-saved. How can we address this?

I have created a template with 4 documents requiring multiple recipients to sign, use check boxes and text boxes.  The template contains all of the fields but when I try to send an envelope to a specific person which uses a personalized document in place of 1 of them, the template detected pop up doesn’t show up.Last night, the first time I tried it, the window popped up. I noticed an error on 1 doc so I deleted and recreated the template.  Now the window does not pop up.  Help please.

Hi Everyone,  I am trying to create a hyperlink in one of my documents, I've followed the instructions and its showing in the custom fields for me to select, which is great but when I send the envelope it doesn't then show up as clickable link.  It just shows up as box with the wording i put in. when I look at the tooltip the right URL is there. does anyone know how i can get this to work? its just a simple link to an external provider (occupational health) thanks in advance 

Hello - I sent a document out for multiple signatures only to find out later that one of the recipients is not correct and I need to change the person to someone else.    Is this possible without deleting the document and send out as a new one? Thanks.

I have a user with 2 DocuSign accounts. I have transferred all envelopes (that I can see from admin view) from their old user account to their new user account. No issues there. HHowever, the concern is the envelopes the user received in their old account. I do not see these available to transfer (which does make sense). These envelopes are in the status ‘Complete’. Is there a way for this user to send those completed envelopes, that they received, from their old account to their new account?