Solved

I need to close a number of accounts for people who have left the company.From the help docs I am supposed to select Close users from the dropdown menu under Bulk actions. I am an admin, but the option is not there (see screencap below).Is there another screen I should be on? Thanks in Advance - Robert

hello.. I have a action required for signature from paypal scam that I’m having problems trying to safely remove. 

A few times a year I am receiving contract documents by trade show organizer to be signed. I am using a free account with Docusign to have my signed contracts stored online as a backup. The account type is called “Freemium”.Five days ago I received two new contracts, but this time without any e-mail notification in my mailbox account. It seems someone has switched them off. Only by logging into my online account with Docusign I were able to view and download my docuements, where in the past I always received an e-mail and the document as an e-mail. I’ve also checked the spam folder with no results in there.How do I activate such e-mail notifications again ?

Hello, I am new to DocuSign but I have followed all the steps and watched videos. I have a PDF with already fillable signature fields and when I try to send it through DocuSign I can't. I get the message "unable to load envelope" or something very similar and when I tried to save a draft it wouldn't let me. I'm running out of options as I do animal rescue and need Adoption Agreements filled out and signed prior to adoption but I have been unable to send a single PDF through DocuSign where it was returned signed. Having to piecemeal everything is very time consuming and frustrating. Has anyone else encountered this problem? I don't know what I'm doing wrong. I have a fillable PDF and simply emailing it to a recipient sometimes works but if we have issues (which we do) I'd like a definite system so all the adopters can fill out and sign without their having DocuSign on their phone. It's very aggravating paying for a product that doesn't work. Maybe it's me. Who knows. Thank you for any a

Hi community...I am assessing the risk of sending documents as attachments (as opposed to the embedded link solution / option). I appreciate this is way more risky but have some basic questions I need help with before I engage with my DPO!! From my analysis / research...my understanding is that emails sent to a recipient are transmitted via HTTPS utilising TLS 1.3 (or lower, depending on the recipients end point capability) so as to prevent interception by a bad actor en route...but once that email has landed in the recipients email account - that’s where the risk lies as if that email account is hacked, the data contained within the .PDF is unencrypted (so whoever gains unauthorised access to that account, can freely access and ‘see’ the personal data contained within)...is that correct Please?

I am getting the following error when sending envelopes via Captivate IQ with the DocuSign integration:“ DocusignIntegrationErrorThe user name for the recipient is invalid. The user name is invalid for recipient Id 00000000-0000-0000-0000-000000000000 “Has anyone encounter this issue in the past? I’ve verified my data and everything looks okay. 

Hello! Is there a setting where an admin can control envelope expiration dates for all their users? Instead of having their users all do it individually? Thanks in advance! 

Hi, one signatory is off for long time. How do I add another signatory to the same envelope without cancelling all the review process? 

Hello,I just created a free trial account..   Being new to this program, I wanted to test it out by sending myself a few documents to make sure they looked right before I use this product for business purposes.   I was having issues with proper sizing on the signature line, and I had to send myself a few revisions to get it where I wanted it.   Within minutes I had exceeded the max envelope limit for the month.Is that seriously all I get to with this company?  5 documents a month?   What if multiple revisions need to be made during the negotiation process?So now it seems I cannot do anything else unless I pay $300 to use this service, is that correct?

I am trying to complete the information so I can notarize company documents via Docusign, but don’t see my state (Michigan) under Jurisdiction...

Is there a way to verify or edit a delayed send envelope? I have been unable to find one that I had scheduled anywhere.

Hello Community,I need to send a contract cover sheet along with the contract in a single envelope, but I want to restrict access to the cover sheet to a select group of people, while allowing everyone to view the actual contract. Is it possible to hide the cover sheet (or any document) within a single envelope?Thanks! 

Hi all!I work for a company who issues out initial documentation to clients via paper and am attempting to bring it online. Each document needs to be personalised for each individual which prevents a stock standard template being utilised each time.The problem I am having is when I do a bulk send including 3 of the preprepared templates, it introduces 3 signatories instead of the 1. Does anyone have experience creating this style of bulk send individualised documents?

I created a dozen envelopes and saved them as drafts, and now I can’t find them! There must be a drafts folder, but I can’t see it. Related: is there a way to schedule/delay sending an envelope? I saved drafts because I couldn’t find a way to delay.Thank you!

Hi community, I am struggling with the following matter:We purchased DocuSign eSignature (no Document Generation).Use CaseOn the Quote record, we generate files (output is either .docx or .pdf) via CPQ Template. In our DocuSign Envelope Template (dfsle__EnvelopeConfiguration__c), we want to add merge fields to these generated files. The documentation from the legacy solution suggests using AutoPlace Fields (also called anchor tags) in our template content (e.g., \s1\ for Signer 1). This solution is not viable for us as it is a legacy feature. I have been trying to find an alternative solution for this matter in the documentation but unfortunately without success. Can anyone help? Thanks. Screenshot 1: Document from Salesforce record (Place Fields step is missing)Screenshot 2: Document from upload (Place Fields step appeared) it regards placing merge fields on a dynamically generated file related to a Salesforce record, in a Docusign Envelope Template record https://www.loom.com/share/0

does anyone know an actual phone number or email to reach sales or support? 

I am trying to input a Regex Pattern to a text field so it will date 1 day after another date field. I am using the Custom Validation and the pattern I am using is: AddDays([Expiration_Date],1).Expiration_Date is the name of the field that has the date I am trying to get this text field to date 1 day after. I do not have full Devloper/Formula access and wonder if a simple Regex pattern will not suffice for this instance. I am a novice and very new at this and would be greatful for any assistace. I would be wiling to ask my orginization to get formula or developer access if it would assist. 

Hi All, we migrated users to a new domain and also a new Identity provider (IdP). I can update the users email via mass update, how ever I wonder how I can delete the Entry in Security Sector for IdP and federated ID. Because if this still exists the user cannot login via SSO. Regs,Christo 

While signing a We form in Dev environment, testers are presented with this error “Unable to load CAPTCHA verification. Please refresh this page”. Can anyone please suggest, how this can be corrected. Thanks  

Recently started using Web Forms and after created the fields and went to view template connections I didn’t see the mapped fields. how can I fix that and what caused this issue? 

I’m no regex expert but I’ve managed to fudge together what I thought would be a functional check for whether a form filler is trying to use new line characters in text fields. My regex is:(?<=[^\r\n])\R(?=[^\r\n])It looks like it should work: But when I implemented the regex in my web form entering anything in the field results in the input failing the validation check: What am I missing? Do web forms use new line characters as part of the field? Why would a single word with no spaces or anything match my pattern?

For example, we currently have Signer A, then recipient who receives a copy, then Signer B. After Signer A signs the document, recipient who receives a copy will get an email notification that Signer A has signed along with a link to view the document in DocuSign, but will not receive a copy of the document as an attachment in that email notification. Recipient who receives a copy will only get a copy of the document as an attachment in an email notification after both Signer A and Signer B signs. We would like for recipient who receives a copy to get a copy of the document as an attachment in all of the email notifications they receive during the signing process and not just at the end after everyone has signed. Thank you.

Hi all!I work for a company who issues out initial documentation to clients via paper and am attempting to bring it online. Each document needs to be personalised for each individual which prevents a stock standard template being utilised each time.The problem I am having is when I do a bulk send including 3 of the preprepared templates, it introduces 3 signatories instead of the 1. Does anyone have experience creating this style of bulk send individualised documents?

Could not generate document "test demo on prod": [146] Failed to get SF Access Token with error code BadRequest and error message {"error":"invalid_grant","error_description":"expired access/refresh token"} 

Hello,I am trying to implement the Focused view for embedded signing in my application. While I can complete the signing process in one shot, there are cases where I would like to reload the iFrame, i.e., call DocuSign.signing again with the same URL and resume my session as it was. Is this possible?Currently, when I try to reload the iFrame, I see a loading page and a document with the URL chrome-error://chromewebdata/ instead of https://demo.docusign.net/Signing/?insession=1&ti=<id>. I also see the console error :Refused to frame 'return_url' because it violates the following Content Security Policy directive: "frame-src 'self' https://docucdn-a.akamaihd.net/ https://apps-d.docusign.com https://demo.docusign.net https://account-d.docusign.com https://proof-d.docusign.net https://identity-d.docusign.net https://azure-demo.docusign.com https://content.googleapis.com https://docs.google.com https://players.brightcove.net https://www.youtube.com https://accounts.google.com http