+3I am getting the following error when sending envelopes via Captivate IQ with the DocuSign integration:
“ DocusignIntegrationError
The user name for the recipient is invalid. The user name is invalid for recipient Id 00000000-0000-0000-0000-000000000000 “
Has anyone encounter this issue in the past? I’ve verified my data and everything looks okay.
Best answer by hanna.milwer
Hi
We managed to fix the error by fixing the “Add recipients” field.
Our issue was with the admin that received the copy.
Once we fixed that, it worked properly.
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Can you provide the exact error you are getting?
Was this integration connected via a custom API?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1
I aam trying to send an envelope to Docusign to send out comp plans. I’ve entered all the plan variables in the Document Data, and mapped them out in the “Shared Document” > Send Envelope page.
please help
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Are you also using Captivate IQ? If so, the integration is not supported by Docusign, have you contacted their support team?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1
We use this integration for multiple plans, and some have successfully been sent, without error-ing out. I’ve used the same steps but for some plans, that error is popping up.
+3Hi
We managed to fix the error by fixing the “Add recipients” field.
Our issue was with the admin that received the copy.
Once we fixed that, it worked properly.
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I’m glad to hear that it was fixed. If the issue was with the “Add recipients” can your provide the exact steps you did to fix it? Did you just change the recipient?
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+3We added a Name (previously it was blank, and only the email was written down), and that fixed the issue for us.
+1Hi
Hello
Please try out
Best regards,
Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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