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supported file format to upload logos seems to be XML only, how do I upload Jpg or Png format. secondly is there way to enlarge the logo? 

Hi all,We are sending our new hires information and forms to complete and sign.  Then the entire packet comes back to the recruiter who also has to sign in a few places.  Is there a way to only get back the pages that the new hire completed and eliminate all the informational pages that come back?  We send a very long policy document as well as other information.  When we get this back we need to send the completed data pages only on to others to create an employee ID.Thank you for your help! 

Hi guys,First of all, sorry if this is not posted in the correct category.Is there a way to send multiple documents to different recipients ?Such as → Document-1 sent to recipient-1              → Document-2 sent to recipient-2 Perhaps a CSV file with the different data between Document-1 and Document-2 could work ?With everything in a unique bulk or something like that.Thank you for you help !  Anthony

I have two documents in my envelope, and I want to make it so that each document is it’s own section. The signer should know that these are two different documents. So the ideal workflow I am describing is that the signer gets the email, opens the doc, and they can go through and sign part 1. Once done, they click next, sign part 2, and then they can submit. Is this possible?

I would like to ask if it is because we authenticated DocuSign developer account to our testing tenant with my credentials, it shows up my name on top(Highlighted)   Is it because we are in our testing phase and using developer account it is giving  Demonstration document only on top of page in offer letter?  

I am unable to do the final editing after creating an envelope.  There is no drop-down on the left to add signature fields, info, etc. When I click on Active (Send Now) the icon appears for the option to fill in the form or send blank.  When clicking to fill out the form, the form icon disappears & nothing happens.This is on my laptop Windows 10   

Hi, I’m the admin of an enterprise DocuSign account, now I’m dealing with the following issue. The previous admin convinced the enterprise owners to change DocuSign to another provider. The DocuSign account was downgraded to free, but, now years and years worth of signed documents are nowhere to be found… What should I do? I’ve already searched all the accounts and the last admin said there was a time limit to download the files… Please Help! 

Hi everyone, We are using Docusign as a Salesforce integration and send envelopes correctly from there however we are not able to receive any update in our email when the customer opens or completes the envelope so not sure what are we missing, can you please advise?Thank you

WANT TO CREATE 1 PACKAGE WITH INDIVIDUAL LINE ITEMS AND PRICING.CHECKBOX ON EACH LINE SO THAT CLIENT CAN SELECT TO INCLUDE THE PRICE, THE AMOUNT SHOULD AUTOMATICALLY ADD TO A TOTAL? iS THIS POSSIBLE TO CREATE WITH DOCUSIGN?

Can I restrict a user's ability to sign documents? I want certain users to have the ability to sign or initial documents, or issue documents for signature, but want to prevent their signing contracts via Docusign.

HelloI am filling in a document and their is a section for Standard Fields.  My account does not have a access to create pre-filled tools.  I am trying to draw a line in a section of the document.I think it says I need to upgrade.  How do I do that or is there another way to dray a line through a section of the document.?Thank you so much

Hii I'm trying to recreate template including tabs. I'm receiving such error for some attempts: {"errorCode":"UNSPECIFIED_ERROR","message":"Could not put blob in BlobBaseModule.Put"}I'm using: https://developers.docusign.com/docs/esign-rest-api/reference/templates/templaterecipienttabs/create/endpoint.This behaviour is random. How to fix this?

I am administrator and got two different  department. I got a scenario where an employee is in both the department. I need to know whether they can be both account and how does sso allows them to be in both the account. 

Is there a way to send Invoices via DocuSign for e-signature? I've added the DocuSign App to QuickBooks Online, however I'm only able to send Estimates with DocuSign. I need to also send Invoices through DocuSign for Signature.

Good day!Have any community members experienced any significant issues with Docu-Sign functionality (issuing envelopes, field write-backs, and filing completed envelopes in Salesforce) after migrating to Hyperforce?If yes, please provide some general comments and solutions you used to resolve.  Thank you in advance.

Am creating a HR template - it has one radio button Group - 3 radio buttons in the group.Radio Buttons are named as:Permanent,Fixed TermCasual.On the form I have some fields not required to be filled in if Casual is the radio button selection ie I would like these fields not to be visible if Casual is the selected button, but visible for both Permanent and Fixed Term if they are the selected radio buttonHow can I set this up? (have been reading on Flag Fields/use of formulas, but can’t seem to get it to work, obviously missing something in my comprehension so far) 

Can I set up a document that doesn't have a signing order? I need it to be signed as the meeting is held, which may be different than the designated order

I run a volleyball club and use a webform for my club contracts.  I email out a link to the webform and they complete it.  How do I void the link if they do not sign the contract?  I don’t want them to go back and sign the contract after an extended period of time.  But I don’t want to delete the webform or template.

I need to require the signer to select 1 of 3 possible radio buttons.  All 3 cannot be left blank.

I will try to keep this clear and concise. I have a form that employees fill out when they have travelled for work and need reimbursement. This form does not belong to my group so I cannot change the contents of the form without it being rejected for processing so adding additional visible fields is out of the question. I’ve got the template mostly built out in DocuSign with the intention of turning it into a web form for everyone to use. I’m making use of invisible (white text on a white background) “flag” text fields to control the showing or hiding of certain fields and rows based on users responses. The condition I’m trying to build is: depending on whether the employee traveled in state, out of state, or a mixture of both one or possibly two fields need to be populated witt the total cost of travel expenses split out into in state costs in 1291 and out of state costs in 1292. There are formula fields called 1291 for in state travel costs, 1292 for out of state travel costs, and tw

Hello. The document that I am setting up in Docusign has a page labeled “Document Instructions” Is there a way to have this (the text) somehow visible to just the sender of the document? Thank you,Nancy  

Can the Advanced Options setting be done for individual envelopes (to be) sent so link expires on set date?If I I go into an “in process” envelope, change for example the reminder email toggle to off, change link expire date to 1 date with Custom setting reminder to “0” - will that change all existing envelopes?We have a deadline for participation in a program and must have signed docs by specific date in hand.I understand that there is no specific control for hours and minutes but can above be done.   

Can you guys please make me understand below scenario is possible. If yes please guide me to achive. We have integrated salesforce with docusign and sending the documents for signature from Salesfoce.Scenario 1: Person A who is part of Group 1 sent a document for signature to End user. End user wants some updates or he want to cancel the document. But PersonA is on vacation. Now the other group members want access to document in Docusign and cancel it? In Simple words, I want to create a group in which all users should access other users documents. Scenario 2: if Im sending a document for eSignature to end user. The sender email should not be my personal email. It should be a Group email? Is it possible if yes, please guide me. Thank you in Advance!

Hi all,I received a mail from Docusign (although I think) with the following email address: noreply@erp.docusign.com and asking me to fill in a username and password to open the 'Docusign Bill Managent Portal.’ Is this a valid mail?Thank you in advance for responding!Kind regards,Wesley Lacroix

how come Sender of checklist cannot receive email notification after checklist fully signed by everyone? is there a way to let sender know or receive email notification? it is important to give sender a notification on it as sender is the initiator.