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I can’t even log in or submit a request for help what a joke your company is

I’m currently evaluating this platform to see if it fits my business needs, but the language limitations on the Japanese site have created a somewhat negative experience. As my business is conducted in English, navigating the main site in Japanese has posed some challenges. While Google Translate is an option, it’s not ideal for a professional assessment where ease of use and accessibility are critical factors. I appreciate that there is an English option on the support site, which has been helpful, but this functionality doesn’t extend to the main site. This inconsistency can create frustration, especially in an assessment phase, where I’m looking to gauge the platform’s usability for my business. I believe implementing an English language selection on the main site, similar to the support section, could help users like myself make a more accurate evaluation of the platform’s suitability. Could the development team consider adding this feature? It would create a more seamless experien

Our client is integrating ServiceNow with Docusign for a form signature flow. Created a docusign template and assigned all the necessary fields to recipients. The template has a table and it needs to be populated with data from ServiceNow and the number of rows in that table is also dynamic and determined by the data from ServiceNow. I need help on how to configure this table in template whether to create each row as custom field and assign it a label or is there a better way to configure it.  

Is it possible for a 3rd-party to simply verify the authenticity/legitimacy of the DocuSign-signed documents by looking up the "Envelop ID" or other alphanumerical identifiers that appear on the printed document?Can an auditor go to a website or a DocuSign portal to type-in the alphanumerical "Envelop ID" or other identifiers that appear below the DocuSign signatures to see that these are indeed real? The auditor simply wants to select some random samples to check and make sure that the printed pages of the PDFs are not some elaborate graphic creations by an artist.

Besides using DocuSign Monitor, as an Admin, would there be a way to pull a report or get notification once a user(s) and recipient(s) have the same IP addresses.

I am the owner of the envelope and I cannot correct the envelope. I mistyped the email of the second signer. The second party already signed so it would look very unprofessional if I need to ask for resign. Envelope id:removed due to personal information See attachment. When “correct” is clicked, this error appears: “Unable to access the envelope.”Why? Please help.

no way to contact you, no way to ask for help, no way to submit a ticket, your company is a joke

I have an envelope that was sent to 4 people for signing in a specific order.  The first person signed.  The second person signed but has since told me they made a mistake on one of the radio buttons.  Can I resend it to just that second person?  When I go into the Correction screen to resend, it looks like it is only going to send it to the people who have not signed yet.

How do i cancel a subscription and request a refund?

Hi all,We have successfully set up SSO between Azure AD and DocuSign, and have started work on implementing JITP.We have setup AAD Groups which we would like to use to dynamically assign users to different accounts within DocuSign e.g. Group Dep1 will have the user add to Dep1 account in DocuSign.We are thinking we could use extension attributes in the AAD group to send the SAML Assertions but have not had much luck.Hoping that someone has been able to successfully set theirs up in a similar way or can provide some insight to assist us in setting up these dynamic groups to map the accounts. Thank you

Is there a phone number available for me to call to discuss a billing matter? And where can I find said number, I’ve navigated your entire website and have not been able to locate it. For a company as sizable as yours this should not be an issue. And I should be able to speak with a customer rep at a moment's notice and not take 45mins trying to locate a number to call.

Hi Team,I am currently using a developer account (https://apps-d.docusign.com/) to test docusign integration using REST API: POST- https://{ServiceDomain}/restapi/{Version}/accounts/{AccountId}/envelopes to create envelope. My requirement is to hide the envelope ID from document.I am passing envelopeIdStamping== false in request JSON but It is not working.If I go to Sending settings in https://apps-d.docusign.com/admin/sending-settings, then the options are greyed out. I saw multiple support article on this issue and found  “To include the Envelope ID on documents, the feature must be enabled by your Docusign administrator in the account Sending Settings.But not sure how to do it. I am not sure how to connect docusign support to enable it. https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=gbo1643332197980&topicId=erv1578456367288.html&_LANG=enus

DocuSign in Meridian Link not connecting.  Login Unsuccessful error.  Who can I speak with to verify my Account information is correct? 

Where in my account can I find out when the next date occurs that I can send an envelope?  I am on the most basic of sending 5 envelopes a month.  But not the beginning of the month.  Where do I find out what my window of time or billing date is? I pay annually so don’t see a monthly notification or I’d deduct the date.Thanks for ANY help.  I was embarrassed with a customer this morning when I couldn’t tell them WHEN they’d be receiving their contract. 

I have a document with a lot of checkboxes.  Is it possible to have a checkbox or button at the top that the person can select that will allow them to check all the boxes at once?  They would prefer not to have the boxes preselected but want to be able to check them all at once.  Not sure if there is a way to do this.

I am sending a purchase agreement.  I need to obtain signatures from the 2 sellers before the agreement is routed to several buyers.  I don’t need the buyers to sign in any particular order.  Can I label the sellers both with a “1” and then label all other signers as “2”?

Is there a way to select multiple envelopes to be corrected? I can only correct one at a tme and need to correct many more. Thanks.

We send lots of grants for signature and sometimes one grant can go to 32 boroughs / 32 people who need to signdo you have any ideas of an easier way to send multiple documents (different documents) to different people for signature without having to upload them one by one on docusign? 

Does Docusign have a feature to download an original copy of a contract into a word version?

We suddenly started facing below issues after the trial license changed. Eventhough client has E5 license assigned they are facing below issue while using docusign connector for sending envelope in power automate. Is it mandatory to assign Powerapps Plan2 trial to the users with E5 licenses ?Error from token exchange: Permission denied due to missing connection ACL: Connection https://msmanaged-na.azure-apim.net/@msmanaged-na/logicflows/3708b3d4146a41c8b5a323a7d1a4ad96 version 9223372036854775807, connection=msmanaged-na/new-5fdocusign-2dconnector-2ddev-5f4cbe919022e8feaf/c20ec6d94af846428a319cb5886b7ed6"

Hi, I have an Org admin privilege and I’m trying to add myself as an account admin for couple of accounts underneath the Org, but I couldn’t find the DS admin option in eSignature.is it because only an account admin with ‘DS admin’ privilege can grant me access? Thanks,Mounika

please provide me with the invoice subject to payment made as of today for an amount of 108 EUR duly debited on my visa credit card.Best regards,Laurent Ghesquières

I'd like to enable Password Rules and Expiry. I was wondering what will hapen for existing users? Will they receive an e-mail to change their passwords immediately? Should they changed their password before I enable the new security requirement?

I’ve created webforms for those affected by hurricane devastation. I need to be able to see once they have had their home gutted, mold remediation, electrical work completed, etc…. I can’t figure out if they can change their answers in the webform once they’ve had certain work completed? Maybe it’s a setting that I’m not seeing?I also need people to be able to upload their personal information like the deed to their home. I was going to integrate it with Google Drive but is there a way for the API to create a private folder for each family? Any help or suggestions would be greatly appreciated! Thanks

Some of our letters need only the day of the month and not the entire date. When I try to access the settings, it does not allow me to modify.For Example it will say On this day _____, of March 2024. But Docusign wont allow me to change the settings.