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Cindy G.Newcomer

asked in eSignature

how can I check a simple from an advanced signature

I need to check the type of signature of the documents I have received (an advanced one is mandatory). In the certificate of completion, I have for both Security Level: Email, Account Authentication (None).If is is an advanced signature, I should have the following info :Signature Type: DS EU Advanced.If I have no signature type indicated, it means it is a simple signature, isn’t it?

3302

10 months ago

Becky PritchardNewcomer

asked in eSignature

Web Forms edit

When you edit an active web form, does it change the URL link when it is reactivated?

502

10 months ago

LRayNewcomer

asked in eSignature

11 individual pages needs 1 signature, what is the efficient way to send?

11 signature pages needs signed by the same person. Is this a bulk upload and if so, what will the recipient receive, 1 pdf with each page or individual pages. OR would I need to send each page and start a new envelope for each?

784

10 months ago

rockand.rollNew Voice

asked in Microsoft

The get the error -The request failed. Response content

481

10 months ago

EdOFlynnNewcomer

asked in eSignature

Enabling 2FA Globally

Hi there Is there a way to turn on 2FA globally or when creating new accounts? ThanksEd

502

10 months ago

HariNewcomer

asked in eSignature

Docu sign pdf sign removal

how can I remove the signature of the pdf which is already docu signed

342

10 months ago

DaniNewcomer

asked in Microsoft

am I charged envelop fees when I am using Outlook plugin to sign attachments?

AngelicaNewcomer

I am getting a message that says App Sign on Error when I try to go on to the DocuSign website. Is anyone else experiencing this problem?

SamiCRSNewcomer

We are experiencing issues with the OTP, clients are receiving their OTP via SMS even after re-sending a few times.

3524

10 months ago

AdamsCalypsoNewcomer

asked in eSignature

Missing option to Add Routing Group

I am using DocuSign eSignature on my university’s paid plan.I am trying to implement conditional routing.I create an envelope, set signing order, add first recipient that needs to sign documentWhen I am I proceed to “Add Routing Group” from under “Add Recipient” that dropdown option is not present. The only dropdown option under “Add Recipient” is “Add from Contacts”.What could be causing this? I am using default settings and the only thing I can think off is that my uni’s plan does not include routing groups.

1033

10 months ago

SVCKNewcomer

asked in eSignature

Automated Envelope Creation

My upload of docs to sign is repetative, is it possible to automate the creation of new envelopes as well? After each sending I have to click again for Create Envelope - New Envelope - Send Envelope i.o. opening automatically to Send a New Envelope.

Fenway14Newcomer

Is there a docusign “bank” of commonly used templates? I am looking for payroll forms. Specifically I-9 and NYS tax form & Federal tax form. No need to recreate the wheel if they are readily available. Thank you

253

10 months ago

jgarza0007Newcomer

asked in eSignature

Multiple documents merge into one document

I have one template document that 20 different people signed separately, is there a way to get all the signatures onto one document? This is not a contract, just a basic petition letter.

3792

10 months ago

GoldFingerNewcomer

asked in eSignature

Use a selfie (image) as an electronic signature

We have someone who inserted a selfie picture of themselves as the signature. Is that accepted??

1752

10 months ago

james107Newcomer

asked in Microsoft

Power automate recognise status changes for multiple recipients

I have an envelope with multiple recipients set in a power automate flow. It all works sending it out and getting it signed. Since we have 5 people we need to sign the doc one after the other, I would like to be able to see progress as people sign it. So when the first person signs, I will update a sharepoint list that they have, then the next, then the next etc. I have tried a flow which is triggered by all the different docusign status changes: completed, sent, resent, accept clicked etc. But it seems to only be triggered when the first one is sent out (or the last one if set to completed). I would like to be able to log when each person signs it. Is there any way of doing this?Thank you.

1541

10 months ago

Janet SNewcomer

asked in eSignature

Open Document in Docusign

Is there a way to have an "open" document or folder in Docusign where documents can live until they are completely signed and initialed? I want to sign a document showing I read a “set of rules” then have the ability to go back to that document and initial for reading another rule that was added to the set after I had originally signed.

333

10 months ago

John.CenaNewcomer

asked in eSignature

MAX_CONNECT_CUSTOM_CONFIGURATION_EXCEEDED

I'm encountering a problem similar to yours. Everything was functioning smoothly in my workflow until a few days ago. I conducted numerous tests without any complications. However, starting from yesterday, my workflow has been executing multiple times for the same envelope, particularly when it's marked as completed. This results in DocuSign generating multiple "configurationID" instances, eventually causing the "MAX_CONNECT_CUSTOM_CONFIGURATION_EXCEEDED" error to occur.

1151

10 months ago

Oliver.Kinne-AslettNewcomer

asked in eSignature

Sharing Envelopes Based on the Template

Hi, I have a template, and if that template is used, I’d like to automatically share the resulting envelope with a group of user. Is this possible and, if so, how? Thanks.Regards,Oliver

302

10 months ago

srleeNew Voice

asked in eSignature

Multi Factor Authentication Transition with Generic Accounts

We have departments that use “generic” user accounts so that all sent envelopes are contained in one account and we use a powerform so that the “sender” is consistent. When we turn on MFA, how can multiple users of the generic account set up a secondary authentication? The only thing we have come up with so far is to be sure that our generic departments have an alias on the email that we are using for the DocuSign account. Does anyone have a better way to resolve this? Obviously they would not be able to use one specific email or phone number as different users have access to the generic account.The other thing is a suggestion to only use “shared with me” when trying to access items in that generic account. I am not sure if they would lose any envelope functionality if they only use “shared with me” rather than logging into the generic account. This needs to be reviewed.Thank you for any insight.Susan

1563

10 months ago

Diana VNewcomer

asked in eSignature

Document with out signing

Is it possible to create a DocuSign with not requiring a signature but just have the client confirm receipt that they received the document?

654

10 months ago

LisaNewcomer

asked in eSignature

21 CFR Part 11 signature placement - space required and alignment

The 21 CFR Part 11 eSignature requires more space on a document to prevent text overlap with other document text and multiple signatures. Are there any specifications on the amount of space required (height and width) and how to align the placement of 21 CFR Part 11 signatures when sending an envelope?

1522

10 months ago

thardinNewcomer

asked in eSignature

Are you able to remove part 11 from a user if not needed?

Pretty self explanitory.Have a user at my org that no longer needs part 11.Is there a way to simply remove it?

1022

10 months ago

sviggianoNewcomer

asked in eSignature

Add Password to Template Not Available

Hello, We use DocuSign eSignature and I would like to add a password to a template so senders don’t have the ability to edit the template but still send.There are instructions that state to use Advanced Options when editing the template under Password section.When I click on Advanced Options, there is no Password section for me to add a password to the template. I am the Admin and wanted to know is a setting or something I need to do to account settings to allow this functionality?Thank you.

203

10 months ago

GJKoreaNewcomer

asked in eSignature

Question regarding Docusign process(authentication?)

I attempted to sign the document using Docusign, but the signature process was not completed well.To provide detailed information about the situation, I have arranged screenshots as follows.I also asked the company's Service team, but I only received the following response.“Please be advised that as per Access team you have DocuSign access” Is there a solution to this problem? I selected the signing reason and clicked ‘sign’ button click continue button A new popup appears and Input email address and passwordA new popup appears and then click close Despite clicking "close" at step 4, authentication is still in progress. Click ‘x’ or ‘cancel’ button Repeat the sign process Thank you.

672

10 months ago

jYoCreatesNewcomer

asked in Web Forms

Using a Web Form where the template has Collaborate

I’ve created a web form with a signing order. When I initially made the template, there was an area that Signer #2 needed to be able to edit in case Signer #1 made a mistake. It looks like when Signer #2 made edits, it tried to push the DocuSign back to Signer #1 but there’s no way for them to go in and approve the changes. Am I trying to do something that’s not supported or is there a way to make that work?

612

10 months ago

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