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Hi,I’ve been having an error message while trying to sign a document that was sent to me. this has been lasting since last week. I have tried opening the document in another browser and I<m still getting the same error. I have tried on my phone and I’m getting the same error. here is a screen shot  

We have implemented DocuSign and want to start implementing DocuSign with Human Resources department. It is important to create a subgroup for the confidentiality of the documents and they need to share documents inside this subgroup (or via a Goggle Drive if possible). We are using Google Suite with Google Drive in our organization.What are the steps to be initiated to get this organized?  Appreciate the supportMerry Christimas everyone.

Can anyone help with setting up Dynamic Template, please? The only suggested related topic is not very good. 

We are using Conga templates to generate Docusign envelope in Salesforce. We successfully applied document custom fields in Conga template using Autoplace Text/”Anchor Tags”. The last thing we need is to setup conditional field rules as per this article (see also image below). However, so far we can add the rules manually. Is there any way to somewhat “save” these rules in Docusign so that those are automatically applied to custom fields? Note that I also plan to ask this on Conga side. Thanks!

Hi, Last May, I have received a document to my email and signed the same. However today, when I try to login with that email docusign said I don’t have any account with that email address. So I created a free account with that emai and logged in. But I could not see any documents in that login. How to get my signed document?  

HI,I’ve just started using Docusign and I’m setting up my first template using the Word template assistant.The context is I need to send the same template to many different recipients over time ie not bulk send.I can see I can define text, number, date & dropdown fields, but how do I define where a signature field is? Thanks

I have created a template with multiple comment fields. When I upload multiple documents to the template, the comments are not saving distinctly. If I make a comment on document 1 comment field one it will save but when I make a comment in document 2 comment field one the initial comment is then overwritten with the new comment. Is there a way to make each comment field distinct from another? 

I’ve been sent documents to sign and twice failed the security questions (and therefore cannot sign) because they are not accurate. Is there a way to fix this? I’ve notified the sender of the documents but this is super frustrating. Is this a credit history issue? Where do they get their data? Examples:1.Asking me what other names I have ever gone by. None of the options were accurate. One was a misspelling of my legal first name and I’m guessing that’s what it wanted me to pick.2 Asking my college major. My major was not listed. However, “Humanities” was and I’m guessing that was what the system wanted me to pick.    

Is it possible to send envelope with informational only attachment that shouldn't be included in the signed package? We include our benefits package in the job offer envelope for their review, but we don't want it to be included in the "signed" materials.  

I am trying to copy an envelope with field data. The option has been enabled in our settings.When I copy the envelope I cannot see the completed field data, the form looks blank.  Will the data be displayed to recipient once I send the envelope?

I recently recieved an email to sign an agreement through DocuSign. Unfortunately, I have not been able to add it to my mobile app’s library of documents to be signed. It always opens in a web browser, and none of the options allow me to add it to mobile or my account. I would like to know how to add it to the mobile app, and would appreciate any assistance with the matter. Thank you! :D

I’m mass sending a document through Docusign, but am not a contact for the recipients nor will I be following up on the document.  How can I change what email the recipient will see to another Docusign user before I transfer custody?

Where do the KBV questions come from?  We have a customer that doesn’t have an email address but would like to use spouse’s email.  Do the questions come from the name on the envelope or the email address used?  

How do I cancel my account? All other answer here send me to a page not found.

Is there currently a way to update a remote signer to be an embedded signer instead, after the signer has already been created? I tried using the envelopesAPI’s updateRecipients() method from the PHP SDK with a mapped version of my recipients with clientUserIds assigned to them (since this is my understanding of what makes a signer “embedded”). But, when doing so, I still wasn’t seeing an embedded signer’s view for the signer whose clientUserId I had updated.  

Hi Successfully Complete 20 Attempts for Developer API testing, So when i click into Go Live then Status said , that can take upto 48 hours , but i am still waiting from last 7 Days for Approval, Docusign  is not Approving it .. Please help me to Approve it … i am very disappointed from Docusign Support , Very Very Confusing …  

Hello, I browsed some support articles and topics on this forum and found some similar topics, but let me ask again. Is there an issue with the signature size in Docusign?We tried a lot of things, including:Drawing own signature in the Docusign draw box (using Wacom tablet) Drawing signatures on paper with a regular pen, making photographs, and uploading Drawing own signature in another app like paint using Wacom tablet and then uploading Choosing DocuSign auto-generated signatures and different styles for themIt's frustrating to see the signature consistently appear small and faint, despite our efforts to draw it larger and slightly outside the box. We got this eventually working OK-ish after a lot of trying, but we have more users in department and can’t spend an hour to fix one signature with a lot of trial and error. For example, signing documents in Adobe Acrobat is perfect, the signature looks properly out-of-the-box but with DocuSign  we have those issues.I'm sorry, but resizing

Hi DocuSign community!Project Goal: I'm building a standalone web application for the Docusign hackathon where I want users to:Log in to my web app using their DocuSign account Once logged in to my application, they should see all their DocuSign contracts/envelopes The application is completely separate from DocuSign, just using DocuSign for authentication and fetching contracts I am planning to have a python application in the backendI'm new to DocuSign and would greatly appreciate if someone could guide me through the proper process of implementing this. What would be the right approach and what are the key steps I need to follow?Thank you in advance for any help!

Some of our customers are receiving multiple SMS codes when signing their envelopes.  Is anyone else experiencing the same issue.This has happened to us on occasions whilst performing testing.

Hello, As the sender of a Docusign for signature, is there a way to edit an error or typo in the document prior to the recipients signing the document without having to re-drag all of the signature/initial fields again?

After I created the template of Web Forms, I noticed that there is no folder like Shared Folder for Web Forms. I would like to share the template with my coworker, so I am looking for the function of sharing it.

How does one get support when there is no NEW CASE option under MANAGE CASES?

Hi,I have a signing group with three members.  When an agreement is created and sent, one of the three members needs to go in and approve it before it gets sent to a client. The issue we are running into is periodically when one of the members goes to approve the document, they are notified that someone from the group is already in the process of approving the document.  However, when we ask that other member, they tell us they have not even opened it.  So, the original member who is trying to open and approve cannot move forward and the document cannot move forward until the other member goes in to approve. It’s very frustrating and we cannot figure out why DocuSign is saying someone from the group has opened the document when no one at that point has opened it except for the member trying to approve.  I have attached a screenshot of this message as well.  Any help would be appreciated!

When i send an envelope with tagged signatures, it comes back too small to read so is the date.How do you change the size of the signatures, initials and dates ?

please update link of this document. the link is not correct.https://support.docusign.com/s/articles/What-are-my-options-for-a-DocuSign-Trial-account?language=en_USFreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.📊 DocuSign Community Leaderboard Top 5 contributor.🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.