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Hi,I have a usecase where contracts are created using a salesforce workflow through a user and I am trying to purge those contracts via APIs. While purging documents I am getting an error that only the sender can add documents to purge queue.I am purging documents via APIs and docusign does not allow to add API user to act on behalf to docusign Users. Is there a workaround for this which would enable be to purge documents created by other users?

Is there any way to change the date format of a signed document? I have changed it on the backend after sending but the signature still has the old format on the document.

Hi,I am implementing docusign envelope/ esignature api using docusign SDK,I have implemented CreateEnvelopeAsync() successfully, but if i had put wrong email address for recipient signer then recipient signer email bounced or autoresponded. in that situation i am updating recipient signer with sign here tabs, and recipient updated successfully. but when signer opens email and going to review envelope and to do sign then the sign here tab not displayed with AnchorString at specific AnchorYOffset and AnchorXOffset on the document.So please provide any solution.Thanks. below the code of c# .net core for update recipient and tab public async Task<RecipientsUpdateSummary> UpdateRecipientsWithTabs(string envelopeId, DocuSign.eSign.Model.Recipients recipients, UpdateRecipientsOptions options = null) {     try     {         RecipientsUpdateSummary updateSummary = null;         OAuthToken authToken = AuthenticateWithJwt();         Account acct = GetDocusignUserAccountInfo();         var d

Hello—I created a template in DocuSign for one of our clients that they would like to use. Is there a way to directly share the template with them through DocuSign? When I try sharing through DocuSign, I can only share internally. I tried downloading the template and emailing it to the client, but they do not have an enterprise account so they cannot upload .json files.

Hello, We work with a document, some minutes of sorts, that can be of varying lengths, but the 2 signature pages at the end are always the same. is there some way to bind the signatures to these 2 last pages in a template? Currently with the Template we have built me need to manually move the signature fields to the appropriate pages each time.

We started using Custom Envelope Types in our organization and today I found out that when using the print driver, the option is not available, but is if I create an envelope using the web app. Is there a setting for the print driver to enable Envelope Types? Thank you in advance!

Is there a way to configure the system to have different signing reasons for internal and external users?

i added a user to my account and made them an admin, but every time they login, it's sending me a code to my email to verify rather than his. Can you help?

I have set up a shared envelope for our team, and the documents once sent moves to a shared envelope so everyone can see movement, the issue that comes up is we get asked what stage the documents are for signing, as none of the team get notifications as all the notification emails get emailed to the shared email address. Is there anyway that the original user can get the notifications instead as the only way of knowing if any movement is checking the sent box on DocuSign as the shared envelope as over 30 people added and looking through the emails is not the best or easiest way.  Is there anyway of adding that person who sent originally I know we can added a cc in the signatures but they only get a notification once everything is completed not at different stages of the envelope, like someone has viewed or witness has signed or its with another person now. like if we sent from our personal envelope we would get updates on each step and thats what we need. I do have admin rights so if t

Hi team, I’d like to integrate our DocuSign with Okta for SSO & provisioning/de-provisioning. I’ve gone through this docx: https://help.okta.com/en-us/content/topics/provisioning/docusign/docu-integrate.htm and I’d like to double-check with you again on this docx to be sure it is the correct & the latest one.  Thank you !!!

Dear all, I need to configure for US colleagues the next API connection. I look for the following but for all available US Pen in DocuSign : {"signatureProviderId": "412","signatureProviderName": "transsped","signatureProviderDisplayName": "Trans Sped SAFE/eIDAS digital certificate","priority": "2","isRequired": "false"}Normally I use the API explorer tool but it doesn't catch the US pensDigiCert US Signer Held Notary U.S. USAID PIV PIV Smart CardsRegardsolivier 

Hi all,Is there a way to download an document generation Intake form?I need to update the intake form in prod environment.Thanks,Chris

How can I see email older than six months?  i have a Docusign Account but it won’t let me go back any further than that?

Is it possible to set a default brand per user?  We have 2 brands and it would be nice to set a default depending on the user not the company.  

In the bulk user export there is a column for UserStatus and MembershipStatus.  In some accounts the MembershipStatus shows Closed but the UserStatus shows Active.  What is the difference between the two?

With no phone support, no chat support, and no ability to open a ticket through the website, how do you get support???I am logged into my account but the ability to open a support ticket does not exist. When I try, I am taken to the Manage Cases page showing old tickets, but no button exists to open a NEW ticket. Chat takes you to the same page. Phone tells you to use the website. Website doesn’t work.Any help or suggestions is appreciate!

Hello! I uploaded a CSV template following Docusign’s v2 bulk import template to share a list of names, email addresses etc. I followed all instructions correctly, yet I keep getting an error on the Email column saying “name” is required (even though I did include Name). Any tips?!

We received an email from the above address and our inquiring if this is a legitimate email address, since it states that a grand jury subpoena has been requested.  Hoping you can determine if it’s a scam or if we will need to respond to the email.Thank you. 

Is it possible for:a DocuSign envelope to be sent to a Principal (senior employee) for signing, but copied to their Secretary   the Secretary to be able to sign the document on behalf of the Principal but under the Principal’s name (and using their signature)For completeness, this is different to delegating signing.  I am looking for a process that replicates (in DocuSign) a situation where a Principal authorises their Secretary to apply their e-signature to a document for signing.  Thanks.  

No matter what I do, the option to change Document Visibility does not show up in Sending Settings. I’m not sure if this setting is only available for certain plans, but I have the Standard. I’ve done this from the Admin tab on the home page as well as the advanced document settings.

Hi everyone,I'm developing a DocuSign extension and need public legal documents to test it. I'm looking for real legal documents that are free and available for testing purposes, without using any private or confidential information. Any suggestions would be greatly appreciated. Thank you!

We are experiencing an ongoing issue, with multiple users, both internal and external of our company. The issue is signers are receiving requests to sign documents again, after they have already signed them. The issue began a couple of months ago and is rather sporadic, but we have had more than 10 different users report it at this point, many of which are power users who use DocuSign a LOT. We saw the other post below describing the issue as well, but we don’t believe users are clicking the link to trigger the new email. The users reporting the issue are some of our biggest DocuSign users like Legal, who sign hundreds of documents a year. We use Ariba for many of our DocuSign signatures, but the issue isn’t isolated to Ariba contracts. We also see the issue with manually created signature requests outside of Ariba. We tried some test Documents to see if we could recreate the issue, but they have all worked without duplicate emails. Is anyone out there able to confirm this behavior in

Hello all,we bought pro plan today for 3 users. I am unable to contact support due to low level plan, to change my bill to include VAT. How can i get in touch with docusign ? regards

Hello Folks, I upgraded to a paid (standard) account today and wanted to submit a support case. However under manage cases, I do not see an option to create a case, instead I see the following messageYour Docusign plan does not support opening cases. Learn how to upgrade your plan to access support, or find additional help resources in the Docusign Support Center.Isn’t standard paid account eligible to create cases? Or am I missing something

One of our team members realized that she entered an incorrect email address after she clicked Send an envelope. When she went in to correct the envelope, the email address section was greyed out and she was not able to type in the correct email address. Could anyone tell me why you wouldn’t be able to edit an email address when trying to correct an envelope?