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JLANewcomer

asked in eSignature

Empty Dashboard

Hi DocuSign, I logged in to my DocuSign account this morning and found out that my dashboard is empty. No completed signed documents and I cannot see my 4 pending documents. I tried logging in and out to see if the problem persists. Can you please check what the issue is? Thank you!JLA

372

10 months ago

HailleyKentNewcomer

asked in eSignature

Remove unwanted sign / initials

Hello community, Just wondering how you delete unwanted initial spots you add to a document. Some allow me to click and delete, yet others i don’t know how the extra ones got there and will not allow me to click and delete?! Hailley

5762

10 months ago

ZipperNewcomer

asked in eSignature

Is there a way to use a template publicly, where the envelope is created by someone wanting to sign the document?

The use case is a signable document that I want to post on a public website (this could be like an NDA, a sales contract, or a Terms of Service).The signer would be able to initiate the creation of an envelope (which they would first sign and then I would sign, basically I would want all the usual workflows under that template to execute).

1314

10 months ago

YiWNewcomer

asked in eSignature

What does the hex string under the signature mean?

What does the hex string under the signature used for?

3561

10 months ago

Metaplan_Academy_UserNewcomer

asked in eSignature

Change the completion email

Hello everyone, I am using DocuSign for Dynamics 365, I have an urgent problem and I searched many thing but could not solve my issue. The problem is I have two flows that use the create an envelop step and on that we put some text on the step. Now when someone sign the document or reject that will get a completion email or rejection email that contains the signed or unsigned document, but the problem is this email is like the first mail and I want to change the text of the email. it means the start email and the completion email text are same. how can I change the text of these final emails?

userbillyNewcomer

I’m building a Risk Profile Questionnaire where there are multiple questions where I’m using Radio Button Groups and have a value for each selection. How do I total up each of the values they select for each question?

1335

10 months ago

LorraineNewcomer

asked in eSignature

Adding a date field to a template

I need to add a date field to a template but it isn’t the date signed. I only see two “number” fields, number and currency. Help! Thanks!

18409

10 months ago

Fran_ConsentLabsNewcomer

asked in eSignature

How do I lock a template before using?

Hello! Wondering how I lock a template before using it? I am wanting to lock the template e.g. a user will click “use template” , enter in sender/signer fields and then hit send straight away as opposed to editing the actual agreement template? Hoping this makes sense, would greatly appreciate some advice on this!

1261

10 months ago

FranciNewcomer

asked in eSignature

Is docusign legal in Italy

Is docusign legal in Italy? If so, could I have a document to prove it?

1951

10 months ago

cpbNewcomer

asked in eSignature

Help with formatting please!

I’m needing to figure this out right away...I have tried to apply initials and signatures to my document but they are moving over very small. I’ve tried to use my curser to expand the size but it won’t work. I’ve tried going to formatting and it shows that is already at 100% and it won’t let me increase the size of it any more than that. I’m in the middle of a deal and i literally use docusign for the same document an hour ago and it was fine. I don’t have time to submit a case Can anyone help me?

2973

10 months ago

FredbusyNew Voice

asked in eSignature

ID Check - Personal Information

When setting up an envelope to include an Access Code the recipient is presented with a ID Check - Personal Information which requests home address information using USA mail format. Is there a way to change to other countries e.g. Canada?

7911

10 months ago

Community UserLegacy User

asked in Docusign Maestro

A user already has a general DocuSign account for signing documents, but not one aligned with our organization.I recently set him up with an account through our organization. Does he now have 2 DocuSign accounts? Can they be merged?

A user already has a general DocuSign account for signing documents, but not one aligned with our organization.I recently set him up with an account for sending and signing through our organization's account. Does he now have 2 DocuSign accounts? Can they be merged?

4475

10 months ago

charlescactNewcomer

asked in Other

Can I assign an Azure group as a Docusign Viewer when using SAML SSO from the Azure marketplace?

I have recently set up an Azure enterprise app for SAML SSO, and it is working fine. However the only option in 'role assigned' is DocuSign Sender.We have in-company controls on who can send contracts, so i want that security group to be a sender but any new user across the business (in response to them signing a contract from another DocuSign using business) to be assigned as a DocuSign Viewer.Can i change this on the Azure Portal's enterprise app, or does this not matter? Inside DocuSign i have enabled soft account creation in response to an external signing request.thanks in advanceCharles

Tbird4realNewcomer

I just upgraded my plan. Why can't I send a document for signature

323

10 months ago

eduramalloNewcomer

asked in eSignature

License requirement for admins

Hi.We are thinking of purchasing 5 DocuSign Standard licenses as there will be 5 users who will need to send envelopes for signing.In my case, I will not need to send envelopes to sign, because I will only act as administrator for the other users.The specific question is: do I also need to buy a license for myself, or do I only need to buy 5 standard licenses for my users?Thank you!

Lori GarciaNewcomer

I sent a DocuSign to a parent and when mom went to sign, her ex-husband’s signature showed up. I’m not sure how this happen as I only added mom’s name and email.

692

10 months ago

LeticiaNewcomer

asked in eSignature

How to send envelope link or reminder when you're not the owner of process?

How to send envelope link or reminder when you're not the owner of process? I am not the person that created the document. The creator is out of office. How can I send a reminder for the signers that are missing?

1694

10 months ago

pradeep.kotegarNewcomer

asked in Salesforce

Document custom fields in DocuSign gen template

Dears,I’m using Document custom fields as Drop down in DocuSign gen template. My requirement is only send should be allowed to select the picklist values and for the recipients it should be read-only. Is it possible to achieve this, if yes, what should be Auto place text and anchor tags to be used. Appreciate help. Thanks.

1243

10 months ago

cmargolisNewcomer

asked in Salesforce

Where do I edit an Envelope in Salesforce after Save and Close?

When I create an Envelope on an Opportunity in Salesforce and click the Save and Close button, I can find the Envelope, but I can’t open it to edit and send.Is there a way to have the saved Envelope write back to the Opportunity it was created from?And is there a way to open the Envelope and make changes to it before Send?Any help is greatly appreciated.

705

10 months ago

ByteElephantNewcomer

asked in Microsoft

DocuSign/PowerAutomate: "The email address for the recipient is invalid. The recipient Id follows."

Hi all,I am trying to send an envelope with MS PowerAutomate. I’m using a template to create the document and filling in the the recipients before sending. The following answer appears: "The email address for the recipient is invalid. The recipient Id follows.”What does that mean? I tried to type in the email address without dynamic content and checked all possibilities mentioned here https://www.docusign.com/blog/developers/how-to-troubleshoot-invalid-email-errors.Here is the actual error code:{ "errorCode": "INVALID_EMAIL_ADDRESS_FOR_RECIPIENT", "message": "The email address for the recipient is invalid. The recipient Id follows."} Hopefully, someone comes up with a solution. Many thanks in advance.BR, Lars

15464

10 months ago

ThisistheWayNewcomer

asked in eSignature

Topaz Signature Pads - SigPlusExtLite driver / browser extension

Hello,I am trying to sign with my Topaz signature pad out of DocuSign and it’s not recognizing the device. My signature does work when I go here: https://sigplusweb.com/sign_chrome_ff_sigplusextlite.html to test it out. And it works on other websites, just not DocuSign. Please help.

nateroldNewcomer

How do I make it so that the person I am sending to has to sign first then once they sign I sign it and the doc is complete?

AdrienneNewcomer

We have someone (client) that want to remove and revoke their consent to electronic signature. Is this something that we would do or would it be within their own DocuSign settings?

1879

10 months ago

Tess11331Newcomer

asked in eSignature

Name in template before recipient opens the document?

Hi, We’re in the process of updating our employees salaries, meaning all managers need to sign the new salary for each employee and each employee needs to sign the same document. I’ve created a template where the managers can fill out the information for each employee, but since I put the “Name” field for the recipient (not the manager) to be filled out automatically, it doesn’t show until the employee opens up the envelope. Is there a setting where the 2nd signers name (the employee in this case) can show up for the 1st signer (manager)? I need the manager to be sure which employee document he/she is signing at the moment, despite the receiving employee being the second signer.

582

10 months ago

AmaliaNewcomer

asked in eSignature

Using Form enabled documents

I uploaded forms for signature and added the DocuSign signature tabs for people to sign. A client is having an issue telling him to sign in a place where he already signed and it won’t let him move on from there or finish. I reviewed the envelope with multiple form-enabled docs and was able to make one correction as I saw two signature boxes for him in one space and deleted one of the boxes. I am hoping this will fix his issues. Does anyone know what I am talking about or has come across this before?

10 months ago

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