Solved

This is the screenshot of an email I received in my yahoo mailbox.It appears to be from PayPal vis Docusign. But as you can see the “To Field” is “voldingz@jadevortex.cyou”. It is clearly not my yahoo email address. Also, the so called “paypal customer care” email is “v.15.gen.4operational@gmail.com”. It is clearly not from Paypal either.I wonder if this is someone created a random account on Docusign with a Gmail address and sent phishing emails VIA DOCUSIGN? Or just pretended to send emails from Docusign’s server?I also posted the raw email below the screenshot. <information redacted>

Hi,We are unable to log into our Docusign account. We receive the following error on white background with the only option is to “Contact Support”Application ErrorThe application encountered an unexpected error. When contacting Support, please include the session transaction ID dbf5ba95-4df0-4be1-acbf-d1bc78ec6d65 and the steps to reproduce this error. However, when trying to open a case, the system tells the account is not supporting case opening (we do not have an active subscription and the reason we need to get into the account to re-activate it!)We tried different browsers (Firefox, Safari, Chrome), as well as clearing browser cache and deleting cookies and trying to login using the incognito window. No effect on the issue.Can anyone advise on how to resolve this?Thanks!

I have an account that I am paying for, I just went to a brokerage that pays for our Docusign. It is integrated into other programs, so I want to use it. How can I transfer my contacts and envelopes between accounts? 

I am trying to buy a house and my Docusign signature has change my middle initial from M to L.  Im trying to change it but I cant figure out how on the website.

I would like to know how to extract signer attachments automatically and individually from the document. When I use the Signer Attachment button, it always combines them into one document.

Good morning I hope all is well! Seeking some assistance with a DocuSign issue in our environment that is impacting all users who are using the classic desktop classic version of Outlook. Once they click on the DocuSign plugin in their outlook, it doesn’t grab the attachments in the email, so you had to manually add the attachments but when you do that and try to proceed with sign now, you are hit with an error and all it says it “Something Went Wrong” with no other context at all. Interestingly enough, if we have the users on “New Outlook” the DocuSign plugin does work but this opens up another can of worms as the experience in this “New Outlook” isn’t the greatest and is missing out on some key features that our end users to rely on with this being needed for Judges and Public Safety personnel. I do know that this year Microsoft is going to be retiring a number of services and i’m wondering if this could be a result one of those like Oauth?Any thoughts/ideas on this would be greatly

HelloI'd like to prevent duplication of templates shared with other users.I've activated a number of locks on shared templates (advanced options), but I can't find anything to prevent duplication.Is there a solution?Thank you for your helpArnaud

hello guys how are you all   i think that you will be great at alll guys i have very serious issue guys i need such akind of mail that works for docusign developer account creation i have tried many kinds of of mail but not to avail plz let me know that which mail is used for creating the docusign developer account creation

Hi ,  I am calling docusign for using create envelope method .But I get the following error message . Is anyone familiar with this ? Thanks . Error=This User lacks sufficient permissions. User does not have the permision to the CreateEnvelopeFromTemplates method

I WANT TO ADD MY VAT INFORMATION, BUT I HAVE READ THE “SUPPORT”. IT MENTIONS WHEW YOUR INFORMATION OF  BILLING IS, YOU CAN EDIT IT AND ADD  YOUR VAT NUMB ER, HOWEVER, WHEN I GET TO THE BILLING PART, I DO NOT HAVE ANY BUTTON THAT ENABLES EDITING ON THIS PART. AS THIS IS A FISCAL MUST HAVE IN MY COUNTRY, I REALLY NEED IT, CAN SOMEBODY HELP???

i have been sending documents to email address that are not .comi have been sending documents to email addresses that end in .tech and it doesn’t go thru. anyone experience this? 

Are there any tax exemptions available for nonprofit organizations?

I had sent more enveloppes than my account allowed so the request was to pay 39 euro's to make it right. I wasnt aware that I had actually switched to a monthly and more expensive subscription. I went into labour not long after and now returning to the account i see ive been billed for the past 10 months while not using the service. I cant seem to get a hold of a person to just explain the situation as this doesnt follow the standard automated scripts for refunds.Please help

This email came to me 1 day after using docusign for tax forms. I don’t work with or use coinbase 🅿ayPal Customer Support via Docusign www.docusign.comFrom:dse_na4@docusign.netTo:Laura Mason 🅿ayPal Customer Support sent you a document to review and sign. REVIEW DOCUMENT 🅿ayPal Customer Support ********************@gmail.com We have detected an unusual Coinbase transaction associated with your PayPal account. Amount: $479.69 Transaction ID: TX-8454217803720567M To protect your account and initiate a full refund, please reach out to our dedicated Customer Support team right away at: +1 (888) (343) (5933) Our support team is here for you around the clock to help and ensure the security of your account. At PayPal, we prioritize your account security and are dedicated to resolving this issue as quickly as poss

Why must you keep backtracking and forcing senseless clicks for the user? This is the second time in less than a year, that the online DocuSign page forces extra clicks for every item sent after the first one. Previously, you could send multiple items and after each one, the Home page would be displayed with the shortcut to your template that would allow you to seamlessly start the next one, next it went to 3 times that it would take you back to home, then 2 times, now not at all. No, now after the item is sent, the navigation stays in the Sent folder which is not helpful at all. Not only that but the sent confirmation message that includes the statement about your environmental impact is displayed 4 TIMES! for each and every item sent. Someone make me understand why user convenience appears to be secondary.  At this point, I’d rather attach the document to my email and have it executed and returned the same way. 

I cancelled my Docusign plan that I’ve had for years in preparation for my maternity leave and not needing the service during that time. I cancelled with plenty of time before my annual renewal was due and received confirmation of such. I have now been charged for another year out of the blue, with not even an invoice to show for it. As I am now on a free plan, I can’t contact anyone to resolve this issue and have been going round in circles trying to figure out how to resolve this. I even resorted to calling sales and they said they would put a case in for me, which they didn’t end up doing. When I called up again to check in, the woman on the phone was rude and dismissive. I would like a refund asap but am at a loss to figure out how to do so. 

I am extremely disappointed with the lack of customer service and this “make a case” process that does not work well. When I started with DocuSign, I was told it would be mobile phone and tablet friendly. It is not in my experience so far. I tried to appeal the refund policy as we paid for the whole year and would to cancel after only using it for 5 months. I am so disturbed by the person I spoke to on the phone, named “Charlie” from sales. I called Sales because it was the only way to speak to an actual person. I submitted 3 cases on the same issue and have not received a single call back after I provided the number. I got an email that says “we can’t help you,” but they will take my business’s money. DocuSign please take responsibility for false advertising and for poor customer service. I'm sure not every employee that works for Docusign is like “Charlie,” but because of him, it has worsened my experience. I would like a refund for the months I was used

I want to know if docusign support PDF/A?Once a document is signed in DS, they will be PDF/A compliant?

Hello,We are implementing DocuSign in our company, and I have a few questions. Is it possible to enforce MFA at the first login (sign-up) for all users? If so, how? The “Combine all PDFs into one file” feature does not include the verification ID in the merged document. Is there a way to enable this? Thank you for your answers !

Is this SPAM?  Invoice receipt copy#2218888776554009

Hello Everyone, I am working on building an envelope template for my HR department tax form. The HR user will just fill out this form with all required fields and send it to the employee to sign. This HR user has an account on Docusign, and the employee doesn’t have a Docusign account. the HR user will just log in and use my template to send that envelope to the employees. Based on my description, how many recipients should I add to the recipients list in my template? And what are the roles? We prefer to send only one email to the employee to sign the form.  Thanks 

Regarding the Docusign AI extension for CLM, is it not offered in certain regions or customer groups?Our company started using CLM in October 2024, but the “Bulk Documents & Data” button does not appear on my Admin screen.My account is 'CLM.DS', so it seems to meet the criteria for use. Why is this feature not activated?Thanks in advance

Help us solve the problem in DocGen. Everything was working fine until last month. I have developed a script that generates a csv document for batch document generation. In one of the text lines I used text formatting with the character “\n”. It used to work, but now in the generated document this character is displayed as \n instead of a newline. What do I have to do to make it work again?

I have a final document that says that I signed it.  Under “Signed” it gives the link for “signed in location”.   When I click on the link it says it could not find my geolocation.  I believe this document was forged with my virtual signature.  It is a lease agreement.  The leaser has a “signed in location” link that leads to their address, but my link leads to nothing.  Can this happen?  I am looking for proof that this document was forged.  Thank you.

Hello,I send documents out to be signed by lots of different people in my region. I have noticed that signatures without a DocuSign account are dated correctly however signatures from those who have a DocuSign account but haven’t gone so far as to change their region settings are coming through in the default pacific time zone. Given the number of recipients I send to, it’s not practical to ask them to check their region settings before sending a document. It seems a design fault that all signer accounts are set to a default of PST for the time zone.Is there a way to take sender’s time zone for signatures instead? Or any suggested workaround?Thank you