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I just need to talk to someone at Docusign about my account. It seems like with the free version that you can’t submit a case. I have downgraded my account before the auto-renewal, but Docusign still charged me for an annual subscription. It is very frustrating because there is no way to get someone at Docusign to help me with this matter. Does anyone know of a contact email or phone number for support?

Hello, We have some users using Adobesign. Which allows users to copy paste multiple sender emails into the sender field. Do we have similar functionality in Docusign? Please note the email address differs for each agreement and its not a static set of email IDs. So we cannot use signing group. Bulk send option needs email ID and name is csv format. So its not a simple copy and paste of email.Any other ideas to implement this in Docusign? Thanks,Swami

The question is, is it possible to make the signature list visible to other signatories during the signature process, so that I, as the signatory, know who the next signatory is (during the process run).

Hey there! We have a handful of templates with knowledge-based authorization that users frequently fail on and have to try again. When this happens, an email is sent to the general DocuSign inbox that our organizations runs. I’d like it instead to be routed to the team that is working with those customers. Is this possible?

Hey guys. So, I cannot change my signature on a document I received. I’ve tried clearing cache, changing my signature in my profile, and using different devices, but it keeps forcing my old one. What can I do? Please help!

Hello.  I was initially having issues with the wrong signature being used on documents.  I deleted all other signatures and left my custom signature.  This is also set as a default signature.  Now, when i go to sign a document, it inserts a created signature, not my custom signature, and won’t allow me to change it.  HELP!!

My husband and i have processed all of the required paperwork through Docusign to sell a car to Carvana. It’s website states we both must be present when we drop the vehicle off, which will require an 8 hour drive.  My husband isn’t healthy enough for such a journey. Was this requirement posted before Carvana adopted Docusign?

Can I use Docusign to make editable a document without sending the document via Docusign. I would then like to save the editable PDF to customers via email. Or do I need a separate software to do this? 

I have an adobe acrobat PDF that is being sent for signature. It is pre-filled so I’m selecting the “preserve PDF” or whatever the actual phrase is. When the recipient views the document in mobile-friendly mode, the layout of the document is all out of wack. How do we fix this? Thanks!

hello guys i hope that all of you are fine i have been suffering from the very serious issues persisting no one email is not working in my network to create the docusign developer account   now i am going to change the ip address permanently by command prompt  please give me a suitable reply that changing ip can solve this issue   or not?

I wanna know if I wanna send the final copy of the signed document to 2 people outside of the signing process, can I use the standard version to achieve this? or can I just use the add more recipients function? Or is that only possible for the initiator. Thanks!

How do I add my cell phone to my profile? When I try to add it, I just get an endless wait circle and the code is never transmitted. I tried voice and text, neither will get transmitted by docusign.Thank you

Hello, We are looking to know if there is a way to track that the signer accepted the e-sign agreement with DocuSign. Thank you

I already sent a doc to the person who needs to sign.  They didn’t receive the original email, and requested that I add the spouse (non-signer) to a second email with the envelope.  How can I edit an existing envelope to include another addressee?

Using Opportunities, with Opp Line items,   on the opp I have a few line items, how do i get the associated documents for each product ( associated to the opportunity product)  and collect them into 1 envelope?

Using Lever ATS for employment forms and offer letters but there is currently no option to use templates, or add fields outside of eSignature placeholders and 1 text box that spans the entire width of the page.  Recipients will need to manually select and drag each field to the appropriate place but the text box is too small and there is no instruction or hint given that they can expand the length. I don’t have access to API to merge Docusign templates to our document externally.Also, Radio buttons are not listed as an option for recipients at all, and the checkbox returns as an “x”. Once a form is filled and signed by a recipient, the formatting of the checkbox shifts to the top corner no matter now direct the placement is. How can we fix formatting issues like this? I guess the Text box can be worked around but what about the checkbox shifting after submission? 

I have a workflow configuration that has two approval sub-workflows happening in parallel.  If one rejects, how do I either cancel the parallel review before moving to next task ORwait for the other review to complete before moving to next task? 

Do we have a mechanism in Docusign where once the configuration is moved to production, do we have a backup of configuration for Production environment and lower environments? Is this basically driven by the packages we create? Can we have a system restore from a particular timestamp by the Docusign support team?Scenario - In another CLM experience, once we went live, we did daily backups of Production env. and weekly backups of lower Dev or UAT system. This was done by the Cloud Ops team to enable a restore during the Hypercare period for any issues. Do we have something similar in Docusign? 

Hi I am new to DocuSign. I am trying to create a flow in Power Automate which will create an envelope using an existing template and then it will add a document to this envelope while applying the template to the document. It will then add recipients and send out the envelope.  I have created the following flow to accomplish this:   The issue is that the above flow is unable to apply the template to the added document. The final result is that the added document is appended to the sample document that is already there in the template. The fields are there in the sample document however, the added document does not have any fields. So, it seems like the template was not applied to the added document.  Is there a way to apply the template to the added document such that it has all the fields for the recipient. At the same time the sample document in the template should be removed and replaced by the added document.  Thanks in advance.  

Is it possible to use HS256 symmetric encryption algorithm for generation of JWTs? I can only see the asymmetric encryption RS256 used in the walkthroughs. I am trying to consume https://account-d.docusign.com/oauth/token with a JWT to get an access token, but it would be easier if this was possible with HS256 JWT encryption. 

HiThe signed letter from the candidate that comes back and sits in the offer letter portlet in SF in suddenly missing the candidate signature.It looks like it is there but with a white stamp.The same letter also goes to the Recruiter and candidate inboxes and that has the signature.What is wrong with the stored copy?This was working well until recently.Please assist.Thanks,Nimesha

I have 250 envelopes created in the draft folder that are set to send out on April 1. The board has edited the rules (one of the documents in the already created envelopes). If I edit the document in the template, does that update the document in the draft or do I need to individually update the new document to all 250 draft envelops?

We would like to start the process to set up SSO for DocuSign but I have some questions. Any help is greatly appreciated. Thank you. Do I have to clean up external accounts first?  If the user only has an external account, will their envelopes go away after we set up SSO? Are there specific steps I need to take to set up SSO and if so, what are they?  Can I setup SSO on our DocuSign demo site?  What happens to the API users we have set up with DocuSign? 

I have a docusign document (lease) that needs dating. In some of the definitions, the text boxes have been missed therefore I won’t be able to add in the relevant information in docusign at the time of dating. I can edit the pdf immediately after to add those in, but do I need to add a statement on the front page that advises that has been done? 

Hi, Is there a way to have a role that is set as Needs to Review to not let it pass to the signer until they have completed their review. I thought that as long as they didn’t select complete it would not move to the signer. Is there any other way to stop the document from going to the signer if we need someone at the firm to review? We already use the checkbox field in our documents to stop it from going to the firm before we complete our review and once we select finish the document moves on to the reviewer at the firm and they want it to stop there until they have completed their review.