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Hi all,I cancelled my docusign subscription in December and it confirmed the cancellation on the Website (see screenshot), but it keeps charging me every month. Can’t open a support ticket and all emails remain unanswered. What should I do to cancel my subscription?Thanks,Felix 

Good Day,Has anyone had success with using the new eSignature Agreement Template Builder (ATB) with the already saved document custom fields?In the past with the previous version of creating a template, I can easily access shared document custom fields in my account on the left panel.In the new ATB, I no longer can find the document custom fields with the new UI.I also searched support articles and documentations and haven’t been able to locate any guide on this.Help!Thank you

Which recipient types receive reminder emails?  Do Carbon Copy recipients who are added at the beginning of the signing order receive the reminders? Is there any difference between envelopes sent through the UI and envelopes sent through the API regarding the reminders? Thanks.

Is there a way to change the color of the signature box/button? Like on the attached file, the color is Royal blue but I would like to change the color to something else. Is this possible? 

I am having the worst experience getting support to help me with an urgent matter for ID verification. In my experience the support team is non existent. I have sent multiple messages and waiting for a call back since yesterday. If anyone can provide any tips to get support help, that would be much appreciated.

I purchased a membership with TECH SOUP and now my account is locked due to an account balance cant request customer support because of the balance and now I am stuck in a never ending loop any advice 

I have 1 user that continues to get the message below. He’s stated if he keeps trying it will eventually let him sign. Anyone know why this is happening and how to fix it? There was an unexpected faultOur system was unable to complete your signature Thanks

Hi, I’ve received a document to sign and realized I have made a typo in the signature after clicking the “adopt and sign button”. However, I realized I could not edit the signature even though I haven’t submit it.May I know is it possible to edit the signature again?Thank you.

Hi Everyone! Does anyone know if there is a way to “pull back” a workflow to the previous step once it has been started? Not using Salesforce.  Thanks!

Hello everyoneI hope you are wellI work with CLM and develop workflow for our clients. A lot of them say that they want an attachment field in the docgen form, and I have used it so far. The problem is:- When using an eForms, its always easy to find an attachment using the step Find Attachments, but with the docgen form, this step doesn't seem to work.In the related documents field when you open the document generated, there are no attachs.Does anyone know why? What can I do to automatically attach the documents?Thanks

Is there a way to view a historic DocuSign document as it was presented presented to you, rather than the completed version? 

I received a document to sign, when I click on review, i get asked to “Activate Account”. When i try to activate, i get this error= If I just terminate my account, and then click on “Review Document”, I still get exactly the same error.Thanks for any help!

I signed up for DocuSign and after a day of using, received an email from DocuSign stating that I had violated their Terms and Conditions. I had merely sent a file for signature.  4 days later I was not able to use DocuSign and called Sales.  The sales rep told me my account had been closed, and my credit card would be refunded.  He said I had to sign up again and provided a promo code, which was a nice gesture.  Well, my credit card statement came in and there are 2 charges, 6 days apart. How do I speak to someone or email a live person for response?  So far, this has not been a great intro to DocuSign :(

I have tried clearing out my entire history and cache on multiple browsers and devices.  I have reset my password 4 times.  I have tried to call the support (which apparently can’t even help with login issues) and can’t get a person.  How are we supposed to access documents if we can’t login and have no way to obtain support from Docusign?

Hi Docusign community, The company I work for has a Docusign organization with a couple of accounts linked to it. I would like to know if I could share a template among different accounts in this same organization, so I do not need to have the same template in different accounts. Thanks in advance 

I was acting as power of attorney for someone. I had their signature saved under my DocuSign profile. I need to delete their name and signature now. How do I do that?  

Hi,My colleagues and I share an eSignature Business Pro Edition - Envelope Subs plan. We send a relatively small amount of envelope per month. I have prepared some templates using the Word addin Docusign Template Assistant and I shared them with my colleagues through Docusign. These templates use conditional formulas and custom fillable fields. Whenever my colleagues try to send an envelope using these shared templates, they receive the following error message:Advanced DocGen envelope trial exceeded limit Since we all use the eSignature Business Pro Edition - Envelope Subs plan and none of us have a trial version of Docusign, why do we receive this error message? I do not have this error message when I use these templates on my account, and I was able to send envelope successfully. It’s only when a colleague is using them through the Shared with Me section that the error message occurs. How could we use these Shared Templates without having the error message? Thank you and have a nice

Hi all! I have an ADMIN profile and I need to transfer envelopes from one user to another. I have prepared the csv file, loaded it, but the 'transfer' button is greyed out and I cannot search for any users and if I enter the full name or email then the transfer button is still greyed out.How can i solve this issue?Many thanks 

 I’ve been trying to update the payment source info. I have tried to update and pay pal and 3 different cards, and it keeps declining. These cards I use every day and have no issue elsewhere. I cannot seem to open a ticket. I need to speak to a live person. This is a big inconvenience. 

Hello.  I need to get started with being set up as an e-notary.  I am located in Nassau County, New York.  I need to know what my first steps should be.  I already have a DocuSign account through my company.  Thanks in advance for the help! 

I signed up for an IAM professional account thinking I would be allowed unlimited envelope sends and power form responses. I paid for this subscription due to this feature but it’s now not working and Docusign isn’t allowing me to open up a case with support. Any support would be greatly appreciated. My job requires a lot of envelope sends and signatures and if I can’t solve this problem I will go to another platform. Thank you! ERROR MESSAGES: I keep reaching the envelope limit with this error: The envelope allowance for the account has been exceeded. And when I try to submit a power form response there’s this error message: Unable to load PowerForm signing process. Error: An error has occurred.

Can someone explain why I received a contradictory language that states “All parties have completed Please DocuSign: RNA Dispute Resolution Program CE - JR. We have received a request from you to resend the document for signing. Please see below and review when you have a moment.”The instructions state on one hand - “all parties have completed;” and on the other hand, it states, “please DocuSign;” and then states, “we have received a request from you to resend the document for signing.”

On a document with multiple signers, someone accidentally signed the document twice (overlapping the signatures) can I just get them to sign the document again using correct without alerting other members of a change and also not having to get them to resign - they were all signing the one document (not signing order) or different documents. Thanks

I have the DocuSign extension for both Chrome and Edge. However, when I log into DocuSign, I do not have the field/prompt/"Start" button to upload a document. How do I fix this? It seems i dont have access to upload documents can you please check on priority basis?

I would like to use Specify Recipients in the Needs to Sign menu but it is not currently an option. There are only 3 options - needs to sign, in person signing and cc. Please help. Thanks