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Hello, Could you please help me? I cannot create custom fields because I do not have the (+) sign next to the custom fields.I have an admin account and I was trying to add through “My Preferences” .But I get error “This Account lacks sufficient permissions to use custom tab.”I added screenshot with the error.Is there any global setting that prevents me from setting up Document Custom Field?  

I previously asked a question about the Pre-fill Tools fields and how to populate them using docusign. I got this working but I misunderstood the use case for them, they dont fit my requirement.  I have a form with a number of standard fields and I would like to fill them before sending to the signer. I have been able to use the ‘Get recipient tabs from envelope’ to get a list of all my fields e.g. I have a standard field in the form called OrgName. Here I am using the action ‘Get recipient tabs from envelope’ { "tabType": "text", "value": "", "tabLabel": "OrgName", "documentId": "1", "tabId": "6367e668-ac81-462f-862b-26d204458056", "recipientId": "1" },I would like to populate this with text in power automate before sending the envelope. Is this possible? 

Hello -  We are working within the developer account currently. I have tried to remove the KBA reqiurement from the signers. When I open the document they are still there. I can only change the KBA to Phone or back to KBA. I have tried to remove it via the ADMIN panel and I am not able to do so either. We have no need to use the KBA. Is there any possible way to remove this in the developer account.  We send out all of our documents via API. Thank you

I'm trying to set up an Organization Account within my DocuSign Developer Account, but I'm unable to locate the option in the UI. Could you provide a step-by-step guide or point me to the right section in the admin settings?

 Hello Docusign team,Is there a bug in the support platform? I am unable to check case details and receive the message "there was an error completing your request; please contact your administrator for help". This same error is also happening to other users within our company.Please help us resolve this issue.Thanks!  

Hi, I have built a webform for an application process that we have.Some of the options are checkboxes and I have having difficultly linking the checkbox option in the webform so that it populates the relevant checkbox on the template.These are the checkboxes in the webform (top) and the fields in the template (bottom).I have tried all options and I cannot make this work - any suggestions on what I am doing wrong?

My account  is suspended as I no longer use it and I refuse to pay for something I won’t use.I go through the pages to cancel with Admin, but it wants me to pay before it lets me cancel. I’ve replied to the invoice thats sent to me to cancel, but nothing happens. How can I get rid of this? I haven’t used it in over a year.Thanks,boni

Note: By default, comments are disabled for an account. To enable comments and manage the settings for them, you must be an administrator with All Administration Capabilities. If the comments option is not available on your account, contact DocuSign customer support to enable the feature.

I can't view my billing history. I tried accessing it from chrome and safari also from different internet connections but no success. Can't contact support since I don't have a plan right now but I need the invoice

My integration key is currently in development and we’re getting ready to submit for review to move into production. However, we need to continue testing with they key until go live. Once the key is moved into production, will I still be able to use it in the test environment? How long does the approval generally take to promote the key to prod?

Do collaborative fields exist on eSignature essentials Standard plan?Thanks

I’m trying to populate a docusign template from power automate that has pre-fill tabs. I have added a pre-fill field to my template an called it ‘pre filled test’  I have then run the power automate actionsCreate Envelope from templateGet Document tabs from an envelope {"tabLabel":"pre fill test","value":"","documentId":"1","tabId":"23bcd7fe-368e-4045-bc16-7c6cf3e90f73","tabType":"textTabs","prefill":true}]}from here I have tried to update the pre-fill tab.  but I get this error; {"prefillTabs":{"textTabs":[{"requireAll":"false","concealValueOnDocument":"false","disableAutoSize":"false","localePolicy":{},"documentId":"1","tabId":"23bcd7fe-368e-4045-bc16-7c6cf3e90f73","errorDetails":{"errorCode":"TAB_NOT_FOUND","message":"Tab specified was not found. TabId: 23bcd7fe-368e-4045-bc16-7c6cf3e90f73."},"tabType":"prefilltab"}]}} 

Over the weekend we received a large number of delivery failures with the X-Postfix; mail for [10.101.150.121]: 25 loops back to myself. Has anyone else received this error? What does it mean? Recipient email addresses all look correct. I did notice that a large majority of the email address were for gmail. I have tried to resent a few but still received the error. Also, during this time period we were able to successfully deliver other envelopes.

I am the DocuSign admin for our company.  One of our users has envelopes that have been completed weeks ago still showing in his Action Required.  Any thoughts?

When I select Log in.  I get a message that states: “An Error has Occurred Make Sure Your Connection is Stable”

I am getting the following error message after making a correction to an email address for a person who should be receiving a document for initials and signatures.  What does this mean? “The API request is forbidden. Request blocked due to excess usage”

Hello! We're using DocGen for Salesforce for our documents, and everything is working as needed except for having custom input fields be pulled into the doc before sending.We have Signature Placeholder fields for s1, n1, d1, etc, and those all work great when sending the document (which is connected to an envelope). We also have Custom Fields with anchor text set-up the same way, but when we go to send the document, it automatically adds the Signature, Name, Date, etc fields for signer input, but the custom text fields are not added until I drag them into the 'Prepare & Send' pane. Once I drag them in, the Autoplace that is set-up does put them where it should be putting them, but I cannot figure out what is missing to cut out this step of dragging the custom field in. I don't want the eventual senders to need to remember to do this for all the custom input fields every time.Thanks!

Hello Everyone, I have a webform that I created from a template, and its working pretty well. The problem is that when a user is done prefilling the information at the end of the process when they are viewing the form the button on the side says “start” and takes the person through every required field even though the information is already filled in there. Is there a way to either change that to “review” or maybe just have it set to finish if all of the required information is already in there? 

HiI have received a document to sign and tried to sign on the provided field and signed but unfortunately the signature not displayed and  stored and only displayed / and see attached screenshot Please provide me how to solve the issue?Thanks

Hi,I’ve deleted my old signature from Preferences > Signatures, and created a new one. However, when signing documents, the old signature still appears and the new one isn’t selectable.I’ve tried logging out, clearing browser storage, using Incognito mode, and switching devices—but the issue persists.Could you please help me remove the cached signature and enable the new one for use?

We would like the ability to add more columns to our reports at our leisure.  Management needs the reports dates on the Account Identity Authentcation Report, but the dates are not an option.

Anybody can help me?We purchased the service on March 28, 2025 but our account still has not been assigned the subscribed plan. we are unable to send envelopes.Current Issue: Logged-in account shows “No envolopes remaining” when sending envelopes.We just used 3 envolopes for 100 envolopes/month !

Hi DocuSign Community,I’m exploring a specific use case and would love your insights. Here’s what I’m trying to achieve: I need to send a form to a customer with a text field they can fill in. Once the customer fills in the field, it should lock automatically so they can’t edit it further. Additionally, I (as the sender) should not be able to view the data they entered after it’s submitted. Is there a way to configure this in DocuSign, perhaps using hidden fields, encryption, or other features? If not directly possible, are there any creative workarounds or integrations that could help achieve this?Thanks in advance for your help! Looking forward to hearing your suggestions.Best regards,Luke

I am trying to access a document I signed May  3 this year 2024.  I have the original email inviting me to sign. I click this link and get the expired link page.  I have made multiple requests for a new link, but nothing arrives. I have checked spam.   I didn’t have an account at the time of signing but have created one in case I could access the document that way but there is nothing available.  I also tried the access document link on the docusign.com homepage with the security code in the email but end up in the same expired link no new link provided by the request loop.Been at least three hours since first requesting a new link.Is this normal?AK

Yesterday I created a new account for myself. My name is Verónica Arias, my phone number is +56 9 9070 XXXX, and my email is **.**********@*****.*** But when I log in for the first time, my account is associated with another user, "José Luis Alfonso." I need a separate account; I have no relationship with the other user. I need a new account.