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Hi AllI am looking for a solution for our Resort to allow for electronic signatures on a printed receipt when guest are room charging. The challenge here is that the customer must sign at the point on the transaction being completed on the iPad. Having staff carry printers is not a feasible option. It is possible to have the Point-of-Sale software being used to print PDF versions of the receipt which will the open automatically. The sticking point is being able to all allow the customer to sign either with their finger or touch pen carried by staff. Once the Guest has complete and pressed submit or confirm the document is then emailed to pre-defined email address, where all the receipts can be collected by accounts and attached to the Guests room account.  At present I have not been able to find a solution which can complete the last 2 steps seamlessly. Any suggestions or advice on solutions that can setup using DocuSign would be greatly appreciated.   Regards

I have a signer (the 2nd in the signing order) who says they cannot see the full document, but only portions of the document. The first signer can see the entire document. I believe it is something with the signer’s system, but I don’t know how to troubleshoot with them. Any ideas?

When I send an envelope, is there a way to only get specific page(s) sent back to me?  For example, I need to send an employee handbook to be read by the recipient and sign a document.  I only need the signed document sent back to me after being signed, not the entire handbook that the recipient read. 

Hello,I’m looking for some conditional logic for signature routing. We have mulitple offices, if a contract comes out of one office, it should then go to that office’s signing group to sign. I’m using a web form to create our contracts, and I’m looking for a way for the user to select the office and that then change the signing group that would be assigned as the countersigner. Is this possible?

Is there a simple method to combine multiple DocuSign documents into one template without the use of Rooms?

Example use case would be if I want to send a document to another company’s entire CSM team. Each member of the CSM team should be able to view or in some cases sign it. How can I do this? Obviously their signing group won’t show up in my directory and there is no email associated with that signing group as a whole, only the individual members. Even if I could add an email address manually (for example let’s say their team has a shared email inbox such as: “entireCSMteam@example.com”) then there would need to be shared access to a DocuSign account with that email address. I would rather avoid a shared account.Thank you!

Hello Everyone,I am getting the following error while trying to initiate a new document to be signed -“An error has occurred. Your request cannot be processed right now.”Can someone please guide

I’m Just looking for a simple way to look at the “Ball-In-Court” for pending signatures.  Is there a quick tool or report that shows who or which signer is still pending signatures and to which document?  without having to look or hover over each “Waiting for Others” hyperlink to see which recipient still needs to sign.  

I am currently using the DocuSign connector in Power Automate to send and receive e-signatures for documents. DocuSign application has the ability to set up sending reminders until the document is signed. However, I have tried setting up reminders through the settings menu, but have not received any reminder emails from the DocuSign application. Can you please help me solve this issue?

In my template I need to use the text/name field in the middle of a paragraph.  But the length of the text/name will be different each time I use the template and will either overwrite the existing paragraph text or will leave space between words where it isn’t needed.   

I have a QR code that I will link to a 2-page Fillable PDF. (I already have the fillable PDF completed)Users would access the PDF from the QRCode and fill it out, and electronically sign the PDF.Once complete, the 2-page completed PDF will be emailed to my email address.If this can be done, can you please point me to instructions on how to do this?Thanks, Mike

Is it possible to attach other documents such as PDF and Word documents not needing signatures to the email with the DocuSign document?

So, I misspelled a recipients name one time and now it auto-fills when I start typing it in. The email still shows up correctly which is not good because it actually gets sent to the recipient with their name spelled wrong. How do I delete the bad one?

Does anyone know how to increase the amount of time a user can remain logged in to DocuSign (via Chrome)?  It’s set at a few minutes now, so when I’m working I’m logging in to DocuSign multiple times, it’s getting annoying.  Thank you!

Hi! How can I as an Administrator restrict a signer of former envelopes to view them going forward? Retention policy is not defined. 

Hello,I’m filling out information on a envelope, and marking as “read only”. When the signer or people who just received a copy open the document, none of the information is showing, so the form appear to be blank.How can I fix it? 

As an admin, am I able to open an envelope sent and signed by other users in my organization? If so, please let me know how. Thank you in advance for any help!

I have just been using the trial to sign documents and assumed they would be online. Do they get deleted?  I am missing documents that have been completed. Is there a way to retrieve them?thanks 

Under my personal license which is part of a team subscription I keep on receiving the following message when I prepare an envelope in DocuSign to send:   Something is wrong with my license only as other team members don’t receive this error.How can I fix this?Thanks for the help!

Is there a way to have the app stay open longer before it logs you out for inactivity?

How can I set the default for the signature to have the box around it.  I selected that option in settings but it does not populate when signing on a computer but it does populate when signing on a mobile device. 

If I need more envelopes for an special event. Can I purchase more envelopes?

I just activated my account, I tried to add an admin.  When she got the welcome email, she enters her email and says she does not have an account.  Anyone have this issue?

Is there a way to set-up DocuSign to share the envelopes I am processing with a co-worker so that he can view where they are at in the signature process without adding him as a cc, the same as I can? 

How do I sign a document in DocuSign?