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Hi :) Is is possible to send out two documents at once to the same recipient without them merging together? One is only for viewing and one for signing, but right now they both get sent as one really long document to the recipient despite attaching two separate documents in docusign.

Is it possible to have all parties view the DocuSign once it is sent but still have a signing order. Ex: I send out a docusign for three people; Can all three people view the docusign at the same time, but only person 1 would be able to sign.

Can envelope waiting for External Signature be reassign by an internal signature to another person?

Client blocks unknown numbers from cell phone - is there a specific phone number that his SMS Text message will come from so he can make sure to accept it?  Thanks!

Hi Team, I sent notification to many users using bulk send option and one of the employees is getting multiple notification, how do we stop such notifications. Please help the matter is urgent. 

Hello everyone! For work, I often send forms for approval, to be signed via DocuSign. Along with the form, I send documents that need to be signed using a digital signature on Adobe, not via DocuSign, after the approval flow. The problem is that when the approval process is complete and I go to download the document to be digitally signed, the PDF is locked, and I can't apply the signature.Is there a way to prevent this from happening? The PDF that needs to be digitally signed on Adobe is different from the one signed on DocuSign; it is uploaded only for reference, to be viewed. Thank you!

HI  I have created a dynamic Template that contains adopter and foster information for a shepherd rescue. The adopter signs the adoption contract, and our rescue also completes with signature.Our Treasurer uses the final contract information to document for tax purposes the adopter information and rescue fee and puts this info in Quick Books. The new template style makes it hard for her to copy and paste the info. is there a way to write the dynamic data fields that were created into a CSV file or google sheet without having to use a tool like Zapier ? or do I need Zapier to do create and document the list of adopters, rescue fee, adopter info etc 

The last couple of days when sending DocuSign to more than two receipts - the first recipient will receive the email to sign and then the second recipient will not receive the email for a few hours (or unless I “resend” it). The box is NOT checked with a preference of who signs when. Is anyone else having this problem?

How do I edit an advisor phone # that was entered wrong for the access code?  when I try and edit the docusign, I get a message that editing will cancel the original and I will have to resend.  The client has already signed and all I want to edit is the ohone # for the advisor signature.

HI, there. Pretty sure I know the answer to this one, but is there any way to remove the VOID watermark from voided envelopes? Or to download a previous version of the agreement - before it was voided?Thanks, Zoe

I am trying to edit a completed document. How do I do this? 

If in theory someone received 5 of the same documents physically, in printed form, with each being signed in ink and each document having a unique DocuSign Envelope ID contained in the document, how do you verify the validity of these documents? Is there a DocuSign envelope ID checker somewhere that you can lookup the envelope ID and confirm the ID matches to the original electronic document? What if no email or link was sent and only the physical copy, is there a way to ensure these are valid?

I there a way to move more quickly from document to document in singing - like an auto advance?I don’t want to have to go back and open slowly each document after signing the previous oneTIA

Hi guys,I am not able to see web forms in 30 days free trial pack of docusign.Is this feature only available in the paid version of docusign?Thanks

Hello, I have a Business Pro subscription and for some reason i cant add attachment field when creating a webform. Can someone help with this issue?

as above I want to cancel my free trial. I have hunted for the appropriate billing link but find nothing. It seems all offered forum links do not connect with billing. thanks in advance. Also I go on a log in roundabout.

Hello all, I know that when our recipient has signed the document and send it back to us, we are not able to make any changes and if finally we need an amendment, we should void the signed document and launch a new envelope (and pray that the recipient won’t do it wrong again). Following this, I wonder if there is any possibility to return it backwards to the recipient, without voiding, so he could make the proper changes and resign it?My question arises following the last time I had to void an envelope, but I didn’t find such option. Instead, the system proposes a “Decline to sign” option, which alerts that we “can request changes to this document” and we could “contact the sender directly” with our request. So finally it turns out that changes are possible even after the document is signed? Is that right? Could you please share what steps should we take in order to take this opportunity? Before bothering our client to try to change it, I would appreciate if you could advise us on thi

Hi,In docusigned documents, I noticed that above the signature sometimes it is written “DOCUSIGNED BY” and sometimes it is “SIGNED BY” even for the same user profil. For both, there is the ID underneath the signature.What is the difference when it is “DOCUSIGNED BY” and ”SIGNED BY”?

How can I change the settings for signatures under my companies current settings? Is there a way to get more admin access? 

Hi! I was trying to complet the last step in signing the contract and I I needed to confirm my identity. I choose to do it via Bank ID, but the problem is that in my contact it’s my full name including middle name, in my Bank ID I only have my first and last name. And because of that I can’t confirm my identity because it’s different from my contract. How should I do?

Please provide voided document retrieval process, or search and view all. 

Hi, we operate a bank and need to utalise the in person signing facility. Current process is as follows. Lender will generate documents eg application form or loan contract, print and have the customer sign in person.  We are looking to move to a model where we have a Kiosk Ipad fixed to the desk. The lender produces the documents required, is able to load into DocuSign and send directly to the iPad for the customer to signWhat we don't want the customer to have to do here is to log into their email accounts to fetch the link then sign. We would like there to be a way for us to directly send the documents to that specific iPad, say IPAD-25 or the iPad in a specific branch. We would also be open (but not preferred) to the idea of our staff logging into their DocuSign account to fetch the documents and present to the customer to sign. 

How do I set up a signing group, I do see it in my options.  I have 10 signers, one group of 5 that there is no need to sign in order but they have to sign first, the second group will sign, but those 5 have to sign in order.  Can I set up two signing groups?

Hello All I have a power automate flow that uses Docusign to sign documents by using “Create envelope using template with recipients” step in power automate. When testing flow it seems that Docusign sends 2 emails (one to the Docusign account owner, and other to the intended recipient that should receive signing request) How do I adjust settings in docusign such that I remove the “Default” (Account owner) from receiving signing request? The account owner should not be getting signing request. Only the intended recipient (Which I set dynamically via power automate flow) should be the signer of the document.

My account is charged USD 600 annual for 2 seats which i never authorized for. I had bought 100 envelopes to use for USD 53.12 and paid. I need to get a refund as i do not require 2 seats annually.As per your video instructions I went ahead to cancel my subscription but there was no option to raise a refund request. I need confirmation before cancelling or closing my account that my refund will be processed. My account has gone negative due to this huge debit which i cannot afford.I had submitted case 14062851 and requested callback but received no response and submitted new case 14070060 to get call back still no response.I am from india and would appreciate a direct customer contact support number asap. i can be reached at sushmita.sharma@greenarccapital.com