Solved

I have created several new document custom fields in DEV and now I need to copy them to PROD.  I don’t see a way to do that.  Looks like I will have to manually add those to PROD?

I need 5 other people to sign a document, but I have to sign it as well. How can I add myself, if it will be more than 5 people? Do I have to pay? Can everyone sign and then send it back to me and then I can sign it? What should I do? I’ll really appreciate if somenone can help me, thanks :) 

A signer has declined to sign because they need the signer proceeding them to sign first. I noticed my “Correct” and “Resend” features are missing from this particular signing order, so I’m unable to correct the Signing Order. Usually I have access. How do I resend or correct? 

Is it possible to use the “Signs with witness” functionality in Docusign through the Workday integration? Currently on documents requiring a witness, we have to send them manually outside of Workday, but it would be great to be able to automate them through our integration like the rest of our docs.

TLDR is I have an automation through shopify, that once a customer signs up they get sent an email that has a hyperlink ideally to a docusign which they can then sign etc. The idea is to be able to have this sent an infinite amount of times to an infinite amount of customers, ideally not expiring or if it does after years. this way the automation is just kinda set and left alone. Any ideas? I get suggested powerforms often but that doesn’t seem to be working.

Hi all, I have 22 users set up on our business account with one person receiving an error message when uploading to an envelop to say the file size exceeds 25mb. However, a different user on our account seems to have been able to send it without any issues whatsoever. They are both trying to create the envelop in the same way so not sure what is happening. Any advice or suggestions as to why this is happening. They both have exactly the same set up re permissions etc.Thanks in advance!Katie  

I need to remove specific signers from a document and the document has been partially completed by other signers.  ie., John Doe has completed his docs and Jane Doe hasn’t, and I need to remove Jane Doe now.

I have a template which I have turned into a webform. During creation of the web form I input a question  as a dropdown question stating “Do you rent or own” with the selection of “Rent” or “Own” as the dropdown options and in the “API value” I included the appropriate labels to connect these answers to the template field once the form is submitted. Because it is set up as a dropdown question the actual “API Reference Name” is automatically labelled as “Select_bfaQ9jlc” but as mentioned the “API Value” is “Renter” and “Owner” to correlate with the template. So, when I go to activate the form is says I have disconnected links. When I try to connect them, it wont let me choose the appropriate field to connect them to, so I move forward and activate it, and then go to test out the form, I fill it in and the information from the Rent or Own question does not get filled into the template. This happens for all my questions displayed in the styles of checkboxes, dropdowns, dates, etc.It seems

I am going to use Docusign for signature on the documents which are stored in SharePoint sites. for this I am going to use Power Automate where it allows to use Docusign actions/connections to perform the task of getting documents signed. My Question is:If I use Docusign with Power Automate then will my documents which are saved in SharePoint site will go outside SharePoint site to get them signed.I am trying to address a security concern of my IT team and they do not want any document to leave SharePoint site for getting them signed by using Docusign.

Is there a setting that will allow you to jump to the signature when you click start without reviewing the entire document.  Customer is asking.

We had a user who was part of a powerform workflow, but is no longer employed. There are several envelopes waiting on that user to sign before moving on to the next user in the flow. Do these need to be restarted from scratch? Or can I reassign?

Hello,i’m an new docusign administrator and I need help about the stamps.My ex- coworker was the administrator and put all the stamps that the users need on a “library” and the permissions is to “everyone” (as seen on the screenshot) But one of my users don’t see the stamps when she try to apply one.Thank you by advance for the help that you could provide to me. (Sorry for my english, I’m french ^^)Anne-Laure

Hi, I am new to DocuSign and in need of some guidance.We received a request to include a “signer page” within the document that needs to be signed. Where the final signatories can see whom has reviewed\signed off on this document but has may or not be required to sign the actual document. Any help would be appreciated.  Thanks, Bryan

I am unable to use my templates.  First I click on ‘Upload’ and from the dropdown menu ‘Use a template’, then I select the template I want to use, I click ‘Add Selected’, it spins for several seconds as if it is uploading, a green message comes on the screen indicating ‘Template successfully added’.  But, the template is not there and I can’t move forward to send it out.Can someone help?

Either I don’t understand the directions, or the thing I want to do is not clearly asked for. What I want to do when I put a Signer Field like the “text” field, but I want the field to be labeled instead of text, saying, “ loan number,” so that it is clear to the signer what info is needed in that field. I have tooltips, but instead of “text,” what is to be entered in that particular field? 

Hi There,can any one help me here, i need to set up Security Level: Email, SMS Authentication whenever Recipient get the DocuSign from sender. they will get the 2MFA SMS On the mobile or email to open the sender Docusign  where i can find this setting in My admin portal as i only get “ ID VERFICATION “ Thanks

Does "Part 11 Module Enabled" comply with QES (Qualified electronic signature) for EU or is there a need to use a different module? Thank you.

I tried the 'Send me a copy' feature, but it's also not working. The Alternate Signing Method using a security code says the document has been removed. How can I get a copy?

Hello,I work for a non-profit organization who provide social housing.We recently adopted DocuSign, and I’m unable to workout the best workflow for our scenario.Our housing assistants will meet a prospective tenant at a property, and if they are happy, we require they sign various agreements, which I have now created in DocuSign. My struggle here is that we cannot rely on the tenant to bring any type of signing equipment (mobile or laptop), so is there a scenario where the envelope can be sent to the assistant, and have the tenant and assistant sign the document on his/her company device, which has mobile broadband etc?

I am trying to figure out how to share envelopes in my account. I have 4 users and have paid for 6 seats. (60 envelopes) - how can I make it to where all users can use all of the envelopes? 

I’m having issues sending a new link for a contract I signed a week ago , whenever I do it never sends me it and whenever I enter the security code for the document in access documents it gives me an error  I checked my spam why every folder but I never receive the link 

I want to create a web form, which requires signature at the end. The form will be a consent form, so the user will read the form, then input their name, date, and then I want an esign capability at the end. I do not have one specific user in mind for this, it is a file the company wants on hand as and when it will need using in a simple way. Is this possible? I have tried to create the webform but I have no option to add esign. I feel I am going round in circles creating templates and uploading but then there is always something missing -help !

The document I need to sign only took first name, and I can not get it to take a different signature.  They have resent document to me but still will not take new signature.  I need to get this document signed for important surgery.  I have looked at video no results, two of us are working on this but are not getting anywhere.Please need help putting in new signature on document.  Thank you so much!LadyR

Should DocuSign work on a Chromebook?  I can sign documents that are emailed to me, but I cannot log into my account.  It says an error has occurred, Make sure your connection is stable and try again.  My connection is definitely stable. 

Logged into my account after some weird emails and I see a completed Docusign in my account but I didn't sign anything. It's definitely scam but is there any need to be concerned about someone using my signature?