Hi, About few months, i could not receive Document after the Clients/customers finished E-sign !
Before i received it automatic right after they signed in. Now i have to open DocuSign Web to view it and loading it …..
Please fix it for me, i want automatic receive the result after they signed in.
Thank you
Dao Vo
Have you checked your notification preferences? From your profile, select My Preferences → Notifications. If they are enabled, then your notification might be going to your spam folder.
Hi, please tell me know where is My profile - i couldn’t see it in DocuSign page
Dao
Top right corner on the DocuSign home page. It will either have your picture or your initials.
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
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