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1. pass the go-live review, 2. then select a go-live account,input the production admin email3.input passwordthen get error, does anyone have idea?I cant log a support ticket as DocuSign have blocked that now.Also my DocuSign Account Manager has left DocuSign and their email bounces back so can’t even email to get escalated. Any suggestions / help appreciated. 

Please, help. All signed documents are coming with this message. How can I take it off?  

Hello,I dont see option to Send envelope permission “Allow users to send envelope “is selected in permission profile, what can cause this issue?  

Wanted to ask for Webforms, how do we set up an approval workflow with conditional logic such that if the requestor chooses option A within the form, it will send out using the approver list A, if they choose option B, it will send out using the approver list B etc. Currently I am trying to create a webform that will send out to multiple people for approval. The person approving will depend on the requestor’s department. So, I was thinking if it was possible to have a question within the form to ask e.g. what department they are from and depending on the answer, it will have the preset approver to send out to. Hopefully this question is clear thank you!

I am sending a Real Estate agreement to 4 parties to sign. If I add the “date agreement” into the document, will DocuSign only add it after all parties have signed it and it’s sent back to me. I have not numbered the sequence for the parties to sign it so some may sign today and others may sign tomorrow. I just don’t want to receive it back with todays date if the final signature is not completed until tomorrow.

Being Super Admin, can I login to SpringCM as a certain user and see the content that is available to the user?

Can you advise if its possible to have different sender of DocuSign in Salesforce?For example when the DocuSign triggered from: Account, then the sender would be Account@Sender.comContact, then the sender would be Contact@Sender.comI appreciate any input/advice.

Doesn’t the basic plan include 5 envelopes per month? If so why is my plan saying I ran out of envelopes in the month of October when I haven’t used any yet?

What’s the BaseURL should be used in if we want to use the docusign admin api.I have tried all the ways please help me out.

Hi all, So this is a frustrating situation- a user of mine is having an issue wherein despite having already signed/actioned documents/items- the status is saying that it still needs attention and there’s an exclamation point instead of a checkmark- however, when you click into those docs, it says that it’s been completed. We’ve reached out to DocuSign, and so far they’ve suggested clearing cookies/cached data and trying incognito/different browsers- we’ve done all that to no avail.  For reference, this only started happening fairly recently- around 4/16/24- prior to that, everything was working as expected. I’ve done some research online and so far haven’t been able to find any relevant info. Any help is massively appreciated! Thanks so much!

Hi everyone,I’ve implemented DocuSign in my Laravel application, and I’m currently using JWT Grant Authentication for sending documents to clients for signing. The integration is working fine, but I’ve encountered an issue: When I send envelopes with documents for clients to sign, initially, I have to manually provide consent via the DocuSign consent page.Since my application is designed to function as a backend microservice that sends documents automatically via triggers, this manual consent process interrupts the flow. I’d like to ask if there’s a way to automate this consent process, so the documents can be sent without the need for manual intervention.Is there any configuration or API feature that allows automatic consent or pre-authorization for the app, or any best practices around this when using DocuSign in such a backend service?Thanks in advance for any advice or suggestions!

Hi all,We would like to add another admin account in our DocuSign.However, the original admin account (user) is already left, how could we able to retrieve the admin right ? Thank you.

I have been talking to a lot of people at Docusign both in the support department and in the sales department and it appears there is no solution to this process - so just leaving this here in case someone has a work around or there are any further developments.  I would like to be able to send a document to an internal person for approval, that doesn’t then register the document as “signed” and still allows for corrections - mainly being able to swap out the document.  The reasoning here is once the document is approved and sent to the external client, we often receive requests for amendments, and it’s currently costing us a fortune in having to void envelopes and resend a new one.  Whilst I can take this internal approval process offline and out of Docusign, and instead send the document to the client first, I would really prefer to have the entire process kept within Docusign.  If the “needs to view” function didn’t automatically send to the next in line, this would solve a lot of m

Hello DocuSign community, I have an account with two apps, one for each business application in the company I work on. I also have several templates, which currently are all used in one of my apps to generate envelopes to clients to sign. Also, I have a few webhooks configured on DocuSign Connect to inform my application about events on the envelopes.Now, I want to add a few templates to be used by my second app. I would like, as well, to configure webhooks to inform my second app about envelope events. As far as I understand, if I configure a new webhook and provide an URL for my second app, it will receive events related to all envelopes, created from templates associated with the first and with the second app. Is there a way to have a more separated configuration, so I could have templates and webhooks associated with one app (and integration key) only?Thanks in advance

Hi, is there any way that I can restrict the visibility of ECFs to specific users/groups.  I would like the ability for certain users to tag envelopes, but do not need this ability org-wide.Thanks, James

Hello everyone,Is it the "standard" workflow in DocuSign that I cannot sign a contract directly when I create it, if it's meant to be signed by both myself and the other recipient? So far, I've been setting myself as the first recipient and then having to sign it through my email before the signed contract gets sent to the other recipient.Is there no way to sign the document directly while creating it, without going through the extra step of signing it via email?Thanks a lot !

We just joined Docusign with a standard edition using 1 seat.  I’m the admin.  When was setting everything up, I added 3 users to the seat.  I need to add another user.  Per the online support instructions,  when I click settings then users, I don’t see the “add user” button.  I only see an “add seat” button. Do I need to purchase another seat to have 4 users active?

Hello all, I am currently being presented with a contract and have been informed I signed but on the contract provided it only says electronically signed and no where on the contract does it have my name or digital signatures.I was provided an envelope ID and have went to my account (which i have add since 2013) to look at past agreements and there is no document during that timeAlso, when i go to the following  https://app.docusign.com/documents/details/{envelope_id} while on my accountI get an error that says “unable to access the envelope”I called docusign support and they were able to see the completed certificate of completion and say my email is on the file, but then why cant I see it on my profile anywhere and why cant I view anything about the document that it alleges I signed.They even told me I had two accounts attached to me email? When I log into the other account (supposedly attached to my email) there is no document there either.So why would docusign support be able to se

As an administrator, is there a way to bulk Void envelopes, even if it was not initially sent in bulk?

Is there a list of all the features that are included with an Advanced Web Forms plan?

Where can I view the reminder schedule once an envelope has been sent?

Is this document NOT made a part of the Certificate of Completion? Sometimes I get the Certificate of Completion that has it attached and sometimes it’s not attached. Trying to determine when it is or isn’t supposed to be included.

Hello All,Could you please help me with the following question - how I can temporarily deactivate API connection between Docusign and SuccessFactor?Thank you!Best regards,Serge Shelkoshvein

We cannot find the option to set up emailing the invoice to the main user/admin email address, once the invoice has been issued. It is quite annoying to have to log in into the account each time the accounts department asks for the invoice. Is this feature available and we just can’t find it? Or, if it’s not available, could it be made available anytime soon? Most companies now routinely email invoices (PDFs) once they are issued. Mike

I'm trying to send customized documents to a number of people.  I want to use one template and have these individuals names, addresses, and pay populated using a bulk upload.  I've matched the label of the custom field to the column header in the bulk upload but when I upload, no values appear in the custom fields I've created.  What step am I missing?