You can transfer the users’ envelopes to another user in the account, then close the membership of the departed employee. If you close a user, in-flight envelopes can still be signed. If you have SSO enabled, cutting off access to Docusign via your IdP will prevent the departed employee from logging in, but you will still be able to perform the actions listed above.

​Hi @GJN,

I hope you are doing well.

I would like to confirm if you could solve your issue by utilizing the suggested solution?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hi, thanks for the replies. We’ve still not found a way to transfer the folders alongwith the contents, only the contents themselves, which then get amalgamated with the items which have been sent out by the user to whom they’ve been transferred to, which means there’s no way of telling who sent what (unless by opening each item individually).  We have large volumes of items, therefore really need to find a way of transferring the folders & their contents together and separate from the users’ own items.   Please let me know if there’s a way of doing this.  Many thanks