eSignature

The signature block of one of the signers has been mislocated to within the body of the letter.  I know both blocks were set up to be beside each other, and am not sure of how this happened and more importantly, how to correct it without invalidating the signatures.Besides requesting the signers go through this process again, what can be done?  And, what will prevent this from happening again?

I have been asked to have the recipients email address on the certificate of completion. Can this be done?

Hi, how can docusign verify that the sign in a scanned document is the same than the database?

When I'm logged into my DocuSign account, the envelope ID shows coming from my address; however, when the email is delivered, it shows dse@docusign.net. This is confusing to recipients. Can I change this?

We require photo ID to be attached to our documents that are being signed.  Is there a way for the signer to attach a photo of their ID to the document during the signing process?

Hi all, We’ve had a few situations where some of our users will send an agreement for signature, but then the doc is returned via a separate email with a signature. In some cases users will have used their own instances of DocuSign to sign the agreement, presumably for their own archiving purposes. Now we have an agreement that has been only signed by the counterparty and still requires a signature by someone from our own team. I can obviously download the doc and reupload then only send the document to the users that needs to sign it on our end, however this will definitely be questionable as the certificate of completion will only be able to show one signature. How do I go about fixing something like this?Thanks 

Hello, Is it possible to do as the title says, and to bulk send a template that’s been shared to a shared account?  This is because we need to send out many documents to be signed and we would prefer they come a shared mailbox (ie company@company.com) rather than an individual (johndoe@company.com) so that the emails look more authentic, and so one individual mailbox isn’t flooded with notifications.   When trying to do this it looks like the “bulk send” option disappears for the shared account, but it is available from the individual account.  If this functionality isn’t available, are there any plans to implement it in the future? Thanks for any info anyone can provide!

HI -  Under Settings ….. when I go to “Rules” the page just runs and runs. Eventually I get an “error fetching rules” message. Nothing ever happens and if I close the error message, eventually I will get the same error again. There had been a rule there - I deleted it.“Connections” works just fine Anybody see this before? I have an open case but have not managed to get am answer

I am trying to resend a document that has multiple signatories (8) Four of them have signed and the link to the 5th signatory expired, so he requested that I resend it. I have resent it about 4 times now and he is not getting emailed at all. I have even gone in to Correct and resent it that way- still no email. According to the information in support, when I Resend it should go to those that haven't yet signed and for some reason it is just not working. Any ideas??

Want to know if is possible to download several completed documents at once as PDF Files?

Hi, when i send documents I often want my Account Managers to get a copy of the “envelope” so he/she can see its sent. But no one has got a copy ever. Is there an adjustment that´s missing on my profile or do you know why?

I had an issue with Document Visibility this week and I hope someone may have an answer.  We use Docusign to have contract packages reviewed, approved and signed.  I sent an envelope in Docusign that included a contract, cover page and various supporting documents.  I set up the recipients that included three approvers.  The first approver contacted me and advised that while he would approve, he could not see the contract.  He could see all the other documents.  I opened the envelope and reviewed Document Visibility for him.  All documents were checked except for the contract.  I had not unchecked this document when setting up the envelope.I did some troubleshooting for the issue.  Under Settings, I went to Contacts and saw that there were two entrees for this person.  The entries had slightly different names (one version included a middle initial and the other did not) with the same email address.  I deleted the version with the middle initial.  I then did a test of creating

I am the only seat developing our company templates and our use of DocuSign. I am not able to access any Admin privileges, like domain management or adding users. I believe this is due to my not having admin permissions, but I cannot give myself these permissions. I get an error when I click on myself in the user's section.

I am sure someone has asked this before, so sorry for any repititions:I just want to confirm. When a docusign for different signers are sent via the same email, will there be two emails, under the same email address for each signer to open?  I keep getting questions saying that one of the signers is not seeing where to sign. Could it be they did not open the email for their signature.  I have allot of husband and wife signatures using the same email address.  Let me know if there is something else I may need address otherwise.  Thanks much!!

I received a document by email and signed it, but did not send it. I want to change my signature but I can't, can you help me please

I have a standard contract where the quantities, customer information and contacts change. However, the signature, date, text fill boxes are always in the same place. Can a template be used for this?

Hello All,On Friday we sent a document as normal (we use the same template and process every month) and during the testing everything was fine.  After we had selected send we received reports from those in receipt that an additional document was also attached to the email they received which shouldn’t have been.  Did anyone else experience this?

Docusign have merged the documents into one long document AND recipients thus need to sign several places.Four recipients have signed first place but accidentally pressed "Finished" before signing on other pages.How do we get the document reopened so they can signed the remaining places?

Is anyone else experiencing DocuSign notary issues today? After 35 minutes of trying to get our docs to load, my signer gave up and had to be rescheduled. It does not appear to be a network problem as the network passed the test. Once on camera, it will record and then docs do not load. 

The DocuSign eSignature pricing page states the following:Standard and Business Pro annual plans include an allowance of up to 100 sent envelopes per user per year. Should you need more envelopes than the allowance on your plan, you can purchase additional envelopes by logging in to your account and going to the Plans and Billing section of the Settings tab. There, you can purchase and start sending additional envelopes immediately.I couldn't find information on the cost of additional envelopes, even after starting the free trial. Could someone please provide details on the pricing for additional envelopes?Thanks in advance! FYI. I contacted the sales team and was informed that the enterprise plan requires a minimum of 500 envelopes. However, I used 171 envelopes last year with a different service, so I don’t need the enterprise plan. I just need to know how much it would cost to purchase additional envelopes beyond the 100-enve

We are using Oracle Fusion as our ERP system. While using DocuSign for Oracle Contracts, we found uploaded document name (for eSignature) is changing from it’s original name to Contracs number.For example,uploaded doc name for Contract ‘999’ to be signed was “abc.pdf”,But after fully signed doc name changing to “999_Signed.pdf”.Whereas we need the signed doc name to be “abc_SIgned.pdf” Can anyone please tell me how/where to configure this naming convention ?I don’t see any such option under ‘Setting’ > ‘Signing and Sending’ > ‘Sending Setting’ on DocuSIgn Admin page

I am the admin and only user for a company DocuSign account. If I add a coworker as a user, will that coworker be able to see the documents I process (confidential) in DocuSign? 

I am unable to send documents for signature. I contacted support yesterday and they gave me the following suggestions none of which seemed to solve the problem. I am able to log in. I am able to upload documents. I am able to place signature and initial blocks as well as date sign blocks on the document but when I go to send it I get a message that says envelope sends are not allowed. Any help that you could give me would be much appreciated. Thank you.1. Clear cache/cookies.2. Try a different browser(s).3. Incognito4. Different device5. Different Internet networks such as on a mobile device using data with Wi-Fi disabled

Document getting blurry while signing

Hello. One of my user groups just informed me that we can no longer use continuous scrolling to view Agreements on the Agreements tab. Envelopes are now broken up by pages. This is a big inconvenience for a team that needs a good and continuous overview of hundreds of envelopes at a time. Is there any way we can change this back? I don’t see any setting for it in Admin (and I don’t see this change anywhere in the release notes).