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Can I make the last-in-time signature auto-populate the agreement effective date? I’ve been told that I can, but haven’t figured it out yet. Any help is much appreciated.

How do i identify the error: “Update the template:All selected recipients must have at least one text, checkbox, dropdown, or radio field.”All of my recipients have dedicated fileds associated with their role.

Hello,I’ve been experiencing some documents being sent to customers for signing that are having the following issue.Placing a custom field that is checked as a “Required Field” for the customer. For example entering their Full Name or Date Signed, these fields are coming back not completed. If they are checked as a required field, why is DocuSign allowing them to finish the envelope without completing these fields?Thanks!

Where can I find a date and time of when a fully executed document (signed by all parties) has been sent via email to all parties? 

Hi,We have an envelope that includes two sections with dropdown fields.We’re expecting to generate a report that displays the selected options from these dropdowns.I tried using the Envelope Report with the Envelope Custom Field Contains filter, but it didn’t return the expected results.Could you please advise on how to achieve this?Thank you,Angela 

I need to send a simple talent release form to about 20 people. All of the fields will be the same for all the forms: initials, signature, date, etc. I put in all my recipients (Docusign is really lame for making me do so one by one...”yeah you can use our product if you pay us, but if you want our product to be usable, you’ll have to pay us MORE”), and then I added fields to the form. Then I got that message that only one of the recipients will have any fields, the rest will get just a plain PDF with no prompts for initials or signature. And then I tried all the troubleshooting that has been suggested on this forum. I tried the template thing. It didn’t work. I tried to copy/paste the fields from one form to another, change the colors, bla bla bla, and then I went to preview it and guess what?! ONLY ONE RECIPIENT HAD ANY FIELDS EVEN THOUGH I COPY/PASTED TO THE OTHER RECIPIENTS!!! I’ve already spent well over an hour trying to figure out what should be an incredibly simple thing. Serio

When I try to active my webform I get a notification that there are two checkbox groups not connected.  I downloaded the spreadsheet and here are the two groups:  I can’t for the life of me find these two groups on the template’s form fields.  I ignored the warning and activated anyway and then filled out the form.  When I got to the signing page all of the fields were completed properly.  Does anyone have any idea where these two phantom fields are and how I can get rid of them?  I’m attaching the .json file. 

Within in the same envelope, we have some documents which require date/time signed and others that require the date only.  Can this be done with a formula and if so how?

Dear DocuSign Support Team,I hope you're well.I'm writing to clarify a behavior we're encountering while using the "Correct" feature in DocuSign. Specifically, we’ve observed that in some cases, the field editing tools (pencil icon for adding Text, Line, etc.) disappear entirely, even though we are in "Correcting" mode.Here are the scenarios we've identified: All recipients have not signed yet, and no one is CC'd: – Full editing is available. – Pencil icon is visible as expected. One of the recipients has already signed: – Pencil icon disappears. – No new fields can be added, even for pending recipients. All recipients have not signed yet, but one recipient is in a CC role: – Pencil icon disappears. – No field editing is possible. – Unless the CC is placed at the very end of the routing order, after all signing roles. We would appreciate your confirmation on the following: Is this behavior by design? Are there any workarounds or settings that would allow field editing under condi

Here’s a question…I receive a DocuSign document requiring my signature. I sign it. I can clearly see at the top of the page, the envelope ID#. The document is returned to the sender who delivers it to another individual, probably in a manner not typical, I am then sent a copy of the document bearing the second person’s signature but this version has a completely different envelope ID# and the original ID# is nowhere to be seen. What did the creator of these document(s) do to end up with no trace of the original # on the final version?

I need to bulk import a large number of contacts into our DocuSign CLM account.  The Import functionality works, but I cannot seem to upload the contacts as shared contacts, only private.  The Import template has a column to allow for sharing.  When I leave it blank, the contacts come over as private.  However, I wish to share these contacts with anyone in the system.  No matter what I put in that column, however, it doesn’t seem to create them as shared contacts, it just says it failed due to “Invalid value for Shared column”.  I have tried “Y”, “Yes”, “Shared”, and “Public”.  What do I need to put where to import the contact as a shared one?

Hello!Envelope was cancelled, but supplier still receives regular reminders that he has a task in DS. How does this work? Does the envelope have to be cancelled so that he no longer receives messages?Thanx

When adding new users to DocuSign we always give managers access to their envelopes. This has to be done manually and can only be set once the user has logged in for the first time.It would be helpful to be able to create groups to assign envelope access within the Admin centre so that when a new user is created the group is assigned to them and the managers then have access.

DOCUSIGN too a payment from me to set up a new account and then did not ever get in touch. I tried a support form and emailing.  I’ve tried calling sales.  I need the account. they took the payment on 2025-03-22    Docusign Inc. Gbp £240.  PLEASE HELP I NEED THE ACCOUNT

I have sent a document for approval to approx 10 people. The second from last person wants to sign the document, and add a note. How can that person add a note?

Hello, Right now we have a process where documents may need to be signed by anywhere from 4-18 individuals. We leverage a webform with dynamic fields to accomplish this. However, the individual who is initiating the form and passing it onto the remaining signers has no way of easily knowing where the document is in the process. These individuals would like to be able to check and follow up with where it is in the process, who needs to sign, and when, etc. There is no visibility into the process. Any recommendations on how we can create more visibility in the signing process? Ally

I opened a document to sign from an email, signed the document successfully, then the option to save it to my account popped up, I entered the details and used the Biometric option to verify and then the browser crashed. I cannot get back to the state when viewing my signed document to assign it to my account. Using the Chrome browser seems to help with the Biometric crash problem experienced in Brave, but anyway, now I open the signed document from the followup email of Completed Signing, I get to it again as a unauthenticated viewer, but there is no option to save it to my account. How can I do this?

Hi, I know that DocuSign sends emails from these domains/email addresses but sometimes it sends it and it appears the sender’s name is our company name. I like this better as it makes more sense to receiving parties. How can I make it so the email always comes from our company name rather than a weird DocuSign email?

I got a docusign email and not sure if it is safe 

A supposed DocuSign email from dse_na2@docusign.net. I'm not expecting any docs to sign from anyone.

I have a Document which has been signed by the CEO using a POA clause. The signatures looked misaligned and formatted wrong. Everyone of their Docusign signatures has exactly the same ID number. Is that possible, it’s around 50 signatures This has made me look at other documents they have sent, those docs have people with the same Surname signing separately having the same Signature ID too. I suspect they have copied an old Docusign Signature and pasted it in multiple times! i have even seen the same signature ID appear on a document filed with companies house, which again makes me think its a copy and paste job. i thought i new ID was generated for every signature made, regardless if its the same person signing thanks in advance

We write Event Contracts for parties at our brewery and collect a reservation fee. I have an event that needs to be canceled and I do not see ANYWHERE on how to refund the reservation fee processed on Stripe through DocuSign. Help!

Will I be able to request for the ID Verification feature to be added on my sandbox account even when I don’t have a paid production account?In particular I need to require IDs for my envelope recipients before they sign. I would want to test out this feature first so I know if it’s worth it to go for a Business Pro plan just to have this feature.Or if that’s not possible, any workarounds for me to get a free trial? Thanks 

Hello community, I have a document that has a template that auto matches to it right? The thing is auto place for the signature populates in places I dont want it to be. Does anyone know if there is a way I can force it to only populate in a certain area instead of auto placing it in all the fields? 

How can I use the Bulk emailing function to not only Email a list of people, but also CC attached documents to their alternative address in case they don’t utilize their work email often? So in my CSV I have their primary address and secondary address and I want to bulk email each person, the primary address receives the document for signature, and the secondary just receives a notice with a copy of the attached documents. Also, can I reference their primary email in my DocuSign message to them that is tagged to the “Custom email for each recipient”? this way they will know what email I sent it to and can login to it to respond.