Newcomer

Solved

After receiving the signed document not able to view. receiving the error - this link has been expired.

Forum|Forum|2 years ago
March 27, 2024
8 replies
1027 views

Not able to view/open documents, after documents signed by user. receiving error- which states- The link has been expired. The templates/envelope have expire date of more than 100 days.

any idea why this issue has been occured.

eSignature

Best answer by Alexandre.Augusto

Hello, @Rohit Jalwaya

Welcome to the DocuSign Community!

How are you doing to see the completed envelope? Are you the Sender? If so, you can see the envelopes in the Manage page.

If you’re talking about the email notification to a recipient signs an envelope (Review Document button) so the error about expired link appears then it’s part of the security measures when a recipient does not sign the document in a 48 hours period.

For unauthenticated users, as a security measure, the envelope links in email notifications automatically expire after five clicks or 48 hours. Signers can easily request a new link, or, if they have a DocuSign account, they can access the document by logging into their account, even if the email link has expired.

I hope that helps!

Alexandre

Alexandre.Augusto

Answer

Docusign Employee

Hello, @Rohit Jalwaya

Welcome to the DocuSign Community!

How are you doing to see the completed envelope? Are you the Sender? If so, you can see the envelopes in the Manage page.

If you’re talking about the email notification to a recipient signs an envelope (Review Document button) so the error about expired link appears then it’s part of the security measures when a recipient does not sign the document in a 48 hours period.

For unauthenticated users, as a security measure, the envelope links in email notifications automatically expire after five clicks or 48 hours. Signers can easily request a new link, or, if they have a DocuSign account, they can access the document by logging into their account, even if the email link has expired.

I hope that helps!

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

N

nathaly.monge

Docusign Employee

Hello @Rohit Jalwaya ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

C

Clutterbug

Troubleshooter

Hi I have a similar question to @Rohit Jalwaya’s question, I am new to Docusign. We sent out 500 envelopes and customers are now telling me their link expired. Wait, what?

How do you avoid this happening? The document itself is set to expire in 6 months. Our clients take time considering what is sent, and don’t necessarily sign in the first 48 hours. Is there a work around?

Part two of my question is does the link reactivate when they are sent a reminder? I have reminders set to go out in 7 days after sending.

Thank you!

Clutterbug

N

nathaly.monge

Docusign Employee

Hello @Clutterbug ,

Thank you for reaching out here in the Docusign Community.

Links expire after 48 hours or after a signer click on the link 5 times, the only way to bypass this is to add a verification method (this could be an Access code), however, the fact that the link to the envelope expired does not mean that the envelope itself has expired. The signer should be able to request a new link that will be sent to them automatically, otherwise d the sender can resend the envelope and a new link will be provided to them: Access Code and Email Notification Link Expiration

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

C

Clutterbug

Troubleshooter

@nathaly.monge Thank you for that answer. Just to clarify, if a recipient requests a new link, does that involve any actions on my part as the sender, or is that automatically generated by the system?

thank you!

N

nathaly.monge

Docusign Employee

Hello @Clutterbug ,

Thank you for reaching back.

If the signer requests a link, you as the sender, does not have to do anything, the system automatically generates it.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

P

P Westenbroek

Newcomer

Is there a way for DocuSign to set this as 72 hours to account for business days/weekend/Global times zones? There’s no point in sending envelopes on a Friday if the link expires on Sunday morning. The system is not providing an option for a new link (scenario 1) AND (scenario 2) -there is not automatically a new link sent. The Notification should not read:

but should read and actually send a link: “This email link is no longer valid. For security reasons, a new link has been sent.”

Thank you!

J

Jenny.Martin

Community Moderator

Hello @P Westenbroek,

Thanks for sharing your feedback! Right now, there isn’t a way to extend the link expiration. It’s a great idea, though -- feel free to suggest it on the Docusign Ideas (https://community.docusign.com/ideas) page to be considered for future enhancements.

Best,

Jenny | Docusign Community Moderator

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.