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I have opened a PDF with Acrobat Reader and looked at the signature panel which reads as below. What is the significance of the expiry date/time 2025/10/26 18:16:34. Does that date bear any relationship to when the document was signed? And why when I first opened the document and looked at the signature panel it said the “Signature is LTV enabled” [as at the end]. I ask as the document is undated and it is key to know exactly when the document was signed. I am confused about that date  2025/10/26 18:16:34. Can anyone help. 

Is there a way to have the signer printed their name and then sign the document?  I am having problems where the document gets sent out as Mike and they sign it as Michael.  I want them to be able to enter their name and then sign.

Hi, We have a user that wants to be able to sign a document on behalf of a colleague. They are already set up with ‘send’ access but it doesn’t allow for them to sign documents for them. Many thanks

Hello, I have a question, can you please guide on how to check who the users, who are using different signature types, like an exact count of users, and how many envelopes are these users using on a weekly/monthly basis.We have many signature types like DS Email, Swisscom - CH - QES – Resell etc.Please guide on how to check these numbers. Regards,Ipshita

I’m experiencing an issue with IDnow Ident’s document verification. I’m originally from India, currently working in Ireland on Stamp 4 (IRP), and I hold an Indian passport.During my verification call, IDnow requested an Irish ID card and declined both my IRP and Indian passport. Could you please advise how I can complete my identity verification and proceed with the signature?Thank you for your assistance. 

Good morning, all!Is there a way to send the documents to both signers at the same time and still receive a notification when it is my turn to sign? Will that work if I put both signers as ‘1’ for the signing order and myself as ‘2’? Thank you!

Hello, I cant open the case to get call back from Docsign customer service, because its requires me to have plan. I have been charged by docsign even I canceled my plan since February. Please help me how can I get my refund and contact with customer service ?

Hi, Please help us with the below error in the screenshot. This happens when selecting the client account for promoting the app to production. 

I have a Smartsheet, and what is needed is for the row for Monday to go into the Docusign column for Monday. The row for Tuesday needs to go into the Docusign column for Tuesday.Every time I run the workflow, Tuesday copies over Monday.I set up a workflow below in SmartsheetSmartsheet mapDoes anyone have any idea how I can create this document so the data for the next day does not copy over the previous day?

Upload an Excel  format file to sign, when download files, can the signed file format is still Excel ?currently the download file is PDF formator. If  the signed file format is Excel can’t available. Can the download files include mine original Excel file? When i download files, i can download original Excel file that have not signed and also have signed PDF document.  

Is it possible to customize the document name format (e.g., Last Name, First Name – Document Name – Date) when using DocuSign’s Bulk Send feature, instead of relying on the default or random file naming?This is a key requirement when handling hundreds of signed PDFs, as it would eliminate the need to manually rename each file individually after receipt.

Hello,How can I extract the Field API name from DocuSign using Retrieve?

Hi Docusign community, I'm having an issue when trying to sign a important document due to an error on the indentification process with IDnow. Id performed the registration process via ID (Germany) on the IDnow app and it when all green on the steps and finished with an error. Now when I try to sign the document it shows me a message: This identification for this Transaction Number has already been completed and cannot be restarted. I've contacted the IDnow support which refered me back to Docusing, but I can't find a way to contact Docusing support. Would you kindly help me identify the best way forward?  Thank you in advance.João Paulo

The "Lock Recipient Name" setting is disabled in my account settings, recipients can modify their name during the signature process. When I create the document for someone to sign, when I “Add recipients” and type in the persons name (example John Smith), when I get the document back I see (Johnny Smith). I’ve read there is a Lock setting, so therefore the person has to sign with their legal name (John Smith)...but I don’t see it.  Under Signing Settings, Signature, I don’t see a link to click on for: Lock Recipient Name. Nothing is there. I read on your forum I need to submit a ticket to have this “system wide” setting updated so I can see this in the future and and LOCK this setting….so whatever I type in the “Add Recipients” field is what the person must sign with. Can you change this setting for me? Or can you provide me the ticket link so I can make the ticket and submit to your team?

Is there a way to recover a purged document so I can save it again?

Hello guysI have a client who wants to limit the number of attachments in the attachments field from the document generation form to 1 only, no more attachments allowed in that field.Is it actually possible? If so, how do I do it?Sorry for my poor english and have a good day

Hi,I had 2 different agreements which was completely signed, I have even received the final documents in my email and downloaded them. But as I log in DS they appear to be not accomplished by two of the signers and I can’t update their status so its finished inside the platform. What should I do?Is there a direct contact with DS support?

Hello, how do I disable the AI Summary from popping up every time I do anything? This feature is not relevant for me and I am getting frustrated with closing it every time I sign anything.Thank you.

I am trying to remove the envelope ID from my documents in the “Sending” Settings. However, my settings are structuring as the screenshot attached reflects. Given this is not checked, shouldn’t the envelope ID not appear? I am on a free trial at the moment - do I need to upgrade to a specific plan to unlock the following boxes and keep them unchecked? 

Does anyone know how to give other users in a workgroup access to check where the envelope is in the signing ceremony, to determine which approver/signer has yet to sign the document.  This is especially helpful for time-sensitive documents to allow someone other than the owner/sender to know which signer the document is waiting on.   There are times when signers may not receive emails or the email has been typed in incorrectly.It would be beneficial if a signing group could be given access to the signing progress of an in-process envelope as part of an ownership rule when the envelope is sent.  I envision something like an ownership rule like “when an envelope with custom field “x” is sent, the ownership/access to envelope is transferred to “Signing group” or the like?Does anyone have any ideas how this may done in the platform without creating a service account user, perhaps even with Power Automate, PowerBI?Thanks in advance for any ideas/suggestions - CW

Hello All,We have a requirement wherein email which is sent to the user for signing a document should be in Non-English language, possibly in a language preferred by the user. In addition to this, even the attached document should be in user preferred language. How can we achieve this in DocuSign?

There is currently a hacking scam going around. Crooks hack into someone’s legitimate business email account, then send messages to people (I fell for it) saying there is a document to be signed. The links lead “docusign” and everything looks legit except, of course, there is no document, and it keeps asking for passwords to access the non-existent document.Since this hit me, I’ve seen other similar “official” emails sending the recipient to docusign for documents that don’t exist.I am trying to change my DOCUSIGN password but that seems buried. 

I have a use case below. What do you advise in regards to the best workflow. Im particularly interested in when to use Webform and Powerform in this case.Use Case:I want the below to be the beginning of a Workflow Builder (formerly Maestro) workflow, automating a full contract lifecycle:David completes a form via a shared link and uploads three attachments within the completion. The form data auto-populates a contract template. The contract is then routed to John (internal user), who completes the remaining fields not included in the original form. David’s is able to see all the entries inputted by David, and ideally can edit them, and receives the attachments. Once John finishes the form, the fully completed contract triggers the generation of: An Executive Summary (static template) A Business Terms Summary (static template) One of four Contract Agreements (all dynamic templates with conditional content). As to which one is populated, this depends on which entity is indicated in the

I have a consent form that needs to be signed by teens (our participants) and parents prior to participating in a research study. I want to be able to email/text the form to the teens, they would then forward the link to their parents to sign, and the teen can also sign on a designated line. I do NOT have the parents’ names, I only have the teens’ names (that is our recruitment strategy). Is this possible? Ideally we would let the parent fill in their name and sign it. I can technically fill-in the teens’ names but that could be cumbersome at scale, so ideally they would also fill in their own name and sign. I am completely new to Docusign so would appreciate step-by-step instructions for this. thank you! 

We are designing a new template that includes a document that may require entry for up to 6 fields.  We would like to have the document not populate the red blank unfilled fields at signing if no data is entered. Is there a way to automatically eliminate the lines that appear in the red section below if the user does not add data?