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Hello @Fired Up Point of Sale,

Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.

I apologize for any inconvenience this might cause you. Have you tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.

Are you only the Web Form initiator or are you the owner of the Web Form?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Fired Up Point of Sale,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, Christopher!

I have the same problem here as well, and I tried all the steps, but it didn’t work.

I’ve noticed that this error always occurs when we fill out the webforms up to the character limit. For example, if I set a question to allow only 30 characters and then use all 30 characters in the response, the error appears. On the other hand, if I use, say, only half of the character limit, the error doesn’t occur.

Have you seen anything like this before?

Hello @Pamela Barbosa,

Thank you for reaching out to the Docusign Community.

I have not seen this before, was the Web Form created in a Production account or a Demo account?

Are other forms presenting the same behavior?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, in the Production Account, it also appears in other webforms, and today I ran some tests and it shows up even without reaching the character limits I use the webforms once, and from the second time onward, it gives an error. It only works again after some time. Would this be a case for opening a support ticket?

Hello @Pamela Barbosa,

Yes, for this it would be best to create a case and request a screen sharing session with the support agent, they will  be able to determine the cause for this.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, Chris!

The error disappeared. I’m not sure what happened, but everything is back to normal here. Anyway, thank you for your support.

Best regards!

Hello @Pamela Barbosa,

Glad to hear that is now fix, let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.