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we are preparing for major re-papering of client accounts and today many of our created envelopes have disappeared from the system how do we restore to yesterdays view
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Hello
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It can be a “Document Retention” setting. you can check it. navigate to “eSignature Admin” then under “Signing & Sending” you see option “ Document Retention” and where you can set the retention of the draft envelopes.
Link for more Info: Set Draft Envelope Retention Periods
Thanks! Hope this helps
Can you make sure you are adjusting the filters on the timeline being displayed?
Hi
I hope you are doing well.
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Christopher | Docusign Community Moderator
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