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Remove DocuSign Envelope ID

Forum|Forum|8 years ago
May 19, 2018
27 replies
4597 views

How do I remove the DocuSign ID that is posted at the top of all documents?

I can see many help articles for the old experience, but can't see anything for the current experience.

eSignature

Best answer by Community Expert

I'm the original person who posted this question and I did manage to get it sorted. Essentially I didn't have a high enough subscription and needed to pay more.

If your subscription is high enough, you will see the option by:

Click settings at the top of your screen (not going into your profile)
On the left hand side click "Sending Settings"
About half way down is an option "Enable including the Envelope ID on the document". Underneath this is "Include Envelope ID by default". Take the tick out of this

If you don't see this box then you haven't paid enough and need to upgrade

The actual help guide for this is here: https://support.docusign.com/en/guides/ndse-user-guide-envelope-id . This does help as long as you have the right subscription. If you are part of an organisation and not an administrator then this could be the issue too.

Hope that helps everyone

C

Community Member

Legacy User

In your admin console, on the Sending Settings page, look for these settings:

Enable including the Envelope ID on the document

Include Envelope ID by default

C

Community Member

Legacy User

Hi, Welcome to the DocuSign Support Community!Here's the New DocuSign Experience guide: (https://support.docusign.com/en/guides/ndse-user-guide-envelope-id) Control Envelope ID Placement that you may find helpful.DonnaDocuSign Support Community Moderator

C

Community Member

Legacy User

@NA1 Feynman I am trying to search for the setting, but i could not find it !!!

C

Community Member

Legacy User

@Donna Mercer I could not find the setting mentioned in the link!!!

C

Community Member

Legacy User

My account does not have the setting either. Has anyone figured this out yet?

C

Community Member

Legacy User

@Timothy McKee @Abed Jaber What type of DocuSign Account plan are you currently using? There are differences between trials, free and paid account plans. It is possible based on the plan you have this option might not be available. Just checking if there is a similarity between the accounts that do not have this functionality.

Typically it is my suggestion to create a DocuSign Support case to investigate whether this feature or option is not part of your DocuSign plan. Post results from the DocuSign Support case so future Community members will have that information.

C

Community Member

Legacy User

I have both a trial account and a paid business pro account. I don't see the options in either to hide the envelopeId. My Admin 'sender settings' does not have that checkbox option.

Additionally, programatically I tried setting its visibility to not show for specific envelopes via the embedded API and couldn't get rid of it that way either. Even tried altering the font color to white via the API with no use...

C

Community Member

Legacy User

Under this situation I would create a DocuSign Support case, reference the article, account type, etc and post once you get an answer so we can share with other Community members experiencing a similar issue.

C

Community Member

Legacy User

@David Schmitz Yes, you are absolutely correct. After speaking with DocuSign support we resolved the issue. The account did not have those setting available by default and we had to add it in. Now I can see the little checkbox item in my Admin >> Sender Settings

C

Community Member

Legacy User

Excellent, glad you were able to resolve. Sounds like this requires DocuSign Accounts in a similar situation to create a DocuSign Support case to resolve. Good information for any Community users experiencing the same issue.

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