Hello - I purchased an annual REALTOR sub, back in April, which included unlimited envelopes. I am unable to send contracts out for signatures. Received the below message. I am unable to reach out to support as well without upgrading my plan. Any assistance would be appreciated.
Need to send more envelopes? Upgrade to send more envelopes and access advanced features.
Hello
Thanks for reaching out to the Docusign Community. We’re sorry to hear you're having an issue sending an envelope, and we recognize the frustration when there is no clear path to resolution or contact.
I have received your message. To ensure security, additional verification is required for billing-related matters. As this is a public forum, and to protect your sensitive information, a case is required. I have sent you an email with the case number. Thanks for your patience and understanding.
Sincerely,
Jenny | Docusign Community Moderator
Thank you Jenny. Email received and replied to.
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
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