Hello - I purchased an annual REALTOR sub, back in April, which included unlimited envelopes. I am unable to send contracts out for signatures. Received the below message. I am unable to reach out to support as well without upgrading my plan. Any assistance would be appreciated.
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Hello
Thanks for reaching out to the Docusign Community. We’re sorry to hear you're having an issue sending an envelope, and we recognize the frustration when there is no clear path to resolution or contact.
I have received your message. To ensure security, additional verification is required for billing-related matters. As this is a public forum, and to protect your sensitive information, a case is required. I have sent you an email with the case number. Thanks for your patience and understanding.
Sincerely,
Jenny | Docusign Community Moderator
Thank you Jenny. Email received and replied to.
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