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Hello !  We have a integration project for Esignature. I see the OAuth configuration work on Connect RestAPI but for SOAP Connector, the authentification isn’t working.I didn’t find in a documentation if the OAuth works with legacy Connect (custom connect SOAP) Thanks,

Also is it possibly to edit the email view-title for one powerform/template so that in the last email after all participants have signed there would the final email that would read something like, “Your oder is now approved”“Thank you for your order!” or “Your order is now approved” 

It seems like the most basic thing here but i cant order an API plan.  I am currently oneSignatureStandard An i want to upgrade to an API plan.  I am attaching a screenshots here, it doesnt present an option to order an API plan?  How do i upgrade to an API plan?   2 screenshots are here. The first one is “logged out” the 2nd one is “logged in”     Can someone please help? 

Hello, I'm Soyoun S. from Alois Ventures. Our account had changed from Eunice to Miju.And it's already changed to Miju's account, but I can't access it due to the below error. Maybe it's a login security issue.We already informed you that our person in charge will be changed. So your team changed our login email to Miju’s account, but email for verification code wasn’t changed. The email address we can get the code is set as an Eunice's. We can't access Eunice's email because she already resigned. So I can't login and also can't toggle off the login security. Miju can access the ID, and can use the docusign, but she can’t change the email for the verification code. So, could you please change the email address for verification code to [  ] ? We sent you an email on last Wednesday, but can’t get the answer. If you have any questions, please let me know. Best regards,Soyoun (Email removed due to personal information)

i have created custom integration b/w Docusign-Salesforce for Esignature, now i have my templates in demo account, how shall i get them in Prod? Please tell!!

I tried to trouble shoot this issue doing this task “going to DocuSign enabled entity and clicking "Go To DocuSign" from it ("..." button in the ribbon). ”, didn’t workSystem.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Could not find a Docusign User entity for the current user - transaction creation failed (Fault Detail is equal to Exception details:ErrorCode: 0x80040265Message: Could not find a Docusign User entity for the current user - transaction creation failedTimeStamp: 2024-09-02T11:00:51.5766454ZOriginalException: PluginExecutionExceptionSource: PluginExecution--)

I would like to limit the number of checkbox selections in a section of a document that is part of a template. Is there a way to do this? 

I created a new template in test.  It’s been tested and is ready to be copied to our production environment.  I can’t find any instructions on how to do this.  I’m hoping someone can point me in the right direction.  Thank you!

I've sent the same envelope several times to the proper recipients (yes, their emails are correct) and it shows from my end that the envelope is sent, however, the recipients say they have received nothing and I also am not receiving the copy I set for myself to receive. Anyone experiencing the same issue?

Hi Team, I would like to know if it is possible to add a signed cover sheet to contracts in order to prevent our CEO/HR manager from repeatedly adding there signatures to all the contracts we receive?Thanks for your support,KR

Sharing one of the challenges faced by our client. Do we have a solution for this?“We are encountering a challenge with SMS authentication codes in DocuSign. We send over 300 envelopes daily, all configured with SMS authentication. However, in some instances, the SMS authentication codes are not delivered, necessitating envelope corrections to manually add access codes.Our audit team permits setting up access codes only when SMS delivery fails. Given that correcting envelopes becomes a major task when hundreds need adjustments, and IT admins often miss this task due to other priorities, we need a solution to automatically set up access codes when SMS fails, without requiring manual envelope corrections.”

How do I set the formatting options to my preferred options so that every time I create a new template, I don’t have to keep changing the font style, size, color, etc. to my preferred options?

As the broker and admin of a real estate company, can my compliance officer be in my DocuSign reviewing files while I am in it creating a new form to sign and send? 

Just noticed in my bank statement that I was charged automatically for this annual subscription. I would like to know if I cancel the subscription 30 days if I will be refunded for the upcoming year I was already charged for?

I have (What i think is) a really simple requestI have a Docusign Template I want to register new suppliers.    When an envelope status changes to completed, I want to be able to extract the data from the docusign document such as ‘Entity name’, ‘GST Status’, ‘ABN Number’ etc Once I have this data, populate a SharePoint List with the respective infoUsing the Docusign Power Automate actions, I have tried almost every action, and a combination of Tabs, Custom Fields etc.Nothing seems to work!Can someone please advise what actions / methods I need to use for this? 

I am looking to use DocuSign Connect to update the status of processes in Salesforce and, upon completion, save the signed PDF file in Salesforce.While I've been able to update the status using the object mapping feature between DocuSign and Salesforce, I found it difficult to save the PDF file post-signature using this method.To address this, I created a custom REST API in Salesforce and made it public via Salesforce Sites, allowing for public access to the API.Initially, I considered OAuth 2.0 as a way to validate the source of the requests, which brings me to my main question: although DocuSign Connect supports the Client Credentials Grant flow of OAuth 2.0, Salesforce does not. As a result, I abandoned OAuth 2.0 for validation.Instead, I implemented HMAC signature validation using the Connect Key, and Salesforce is now able to receive the requests.Is my understanding correct that OAuth 2.0 validation cannot be used with DocuSign Connect when the recipient is Salesforce?Reference: h

Hello, I have an error message when I use a Powerform I created, same when making a copy and trying to use it. Once I go to template > select the powerform and click “USE”, I then fill-in the recipients info and click to send. The page refreshes with the red error message: “This envelope cannot be sent because it was already digitally signed, and is not in a valid state to resend.”Note: I don’t have this error message when I use the Powerform link. The documents part of the template/powerform does not contain any signature yet it’s docx documents with anchor tags placed on the template.Support is not able to help apart of telling me to recreate it which does not fix...Thank you,

Hi Docusign Community,I am new to Docusign and I have one quick question. I am planning to send a handbook to all staff within my organisation which they will all need to read and do an e-signature for it. Is there an easy way to bulk send the template document to multiple people/contacts at one time? Can I import a contact list or something like this?Thank youTara_OLS

Is it possible to connect a demo docusign (esignature/docugen) org to multiple Salesforce sandboxes for testing purposes?

I am an admin, so can transfer envelopes. I did this for a user and she cannot find them. So I tested by transferring an envelope from a user to me, and I cannot find it either. Anyone have an idea on this? I have verified filters so that it isn’t it. 

Hello, Is it possible to disable “Manage Shared Access” button for all or specific users? If not, then is it possible to enable notifications with Shared Access? For example, as an admin if I give user A Shared Access to user B’s envelopes, I want that both users should receive notifications of this change. Thanks!

Hi all,I am a new for DocuSign developer. I am following the article https://www.docusign.com/blog/developers/automate-even-more-docusign-nintex to setup Send Envelope DocuSign at Nintex however I got the error “Received an error response from the connector: {"errorCode":"INVALID_REQUEST_BODY","message":"The request body is missing or improperly formatted. Could not cast or convert from System.String to API_REST.Models.v2_1.document."}”I am looking for some advice to help resolve my issue. I am truly appreciated!This is how I have setup - Step 1: Docusign setup - completedStep 2: Signing document setup - completedStep 3: Nintex Setup - completed Create the workflow1)Get a File from SharePoint - completed2)Send Envelop - everything is complete except the “body” which I can’t insert any informationThen I have test then got the error like below from Nintex 

Hello. All of a sudden when I try to download completed signed documents out of docusign- I am unable to download and save them to my desktop as it says “needs permission to download”. Please help! How do I fix this!

How do you Reject a document in multi document envelope?

I have a NDA going out to several people.  One of them is reporting that DocuSign is making him create an account in order to sign the NDA. Is there a setting or work-around that could avoid this?