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I have a document that is fully signed, but we detected an error afterwards. I need to sign a new document correcting the error, how can I destroy the previous one?

Good morning, as of this morning any time I try to add multiple documents from template to an envelope I receive a generic error message with no additional information that would allow me to troubleshoot the issue. I need to add multiple addenda to lease agreements based on the specifics of the property in question and have had no issue doing this for the last 2+ years for hundreds of leases. I believe this is a new error. I don’t see anywhere to check for known issues to see if this has been reported. Is anyone aware of this issue or have a solution?

I need a way to keep the envelopes sent by an ex-employee to be updated when completed, even when the Salesforce user is deactivated.I have tried transferring the envelopes to an existing employee, whose Salesforce user is still active. I republished all these envelopes.Then I deactivated the ex employee. The document was then signed. On DocuSign, I can see that the envelope is marked as completed. But on Salesforce it is still marked as ‘Sent’.Do you have a way or an idea why even after the envelope transfer, it is not updated when completed on Salesforce?Thank you

HiWhen I try to send an envelope for 15 recipients I get the message: "Missing fields for recipients" (this doesn’t happen when I send an envelope for one person). Then it shows two options: "add fields" and "send without fields". I don't want the document to be sent without the fields to be completed so I press the "add fields" option but I don't understand what I have to correct since all the fields are complete. If I choose the option "Send without fields" the document cannot be signed.Hope you can help me.Thanks!

If ‘Not Required to Login’ is selected as the log-in requirement, i.e. the ‘signer’ does not need to log in to their DS account to sign or access the envelope, what are the consequences for signed envelopes? Will they not be saved in their account? 

Please HELP! - I need these to get my clients account bound,Bonnie Clark*******@*******.com***************

@Vinicius.Rodrigues Can you help me on this?I have send a document using docusign from a salesforce. after signing the document the docusign status not completd in Salesforce. why is there any spicfic reason? can send a document on this. 

I have one document (confidentiality document) that needs to be signed by individual employees but then countersigned by one manager. How do I hold all documents until they are signed by the first group to release at once to the last signatory so they can sign all at once. Otherwise they get a full “in box” with all the individual documents. 

Hello everyone, I am student and this is for my research purpose.Can I get a document e-notarized in India ? For example, my client is a US citizen and he want to get a document notarized in India. So, is that possible that he can e-notarize the document?

In the documents I'm generating, the envelope ID is above other important data. Is there a way to change the position of this ID? If so, how do I configure this?

I signed a document created in Word with DocuSign, but the signed document is converted to a PDF file on its own.How can I make the signed document as a Word file?

We sometimes have forms where the originator incorrectly, but unknowingly, mistypes the email address of one of the later signers. Can DocuSign send a notification to the last person who signed, or to the originator of the form, if the form sits for a specified amount of time? This would help us to cue the original submitter of the form to go back in and correct the mistyped email address(es). Otherwise, we have forms sitting in cyberspace and not getting processed in a timely manner.Thanks for any tips/insights for this fairly new DocuSign user!

I’m trying to use the phone number auth for my python API. I’m already using the API to get the workflow ID and I’m getting this value:'c368e411-1592-4001-a3df-dca94ac539ae' However, I’m still getting this error:HTTP response body: b'{"errorCode":"IDENTITY_WORKFLOW_INVALID_ID","message":"The identity workflow ID specified is not valid."}' Any idea on this?Thanks!

Can I Stamp a document from the App on Android?Thank you!

I have attached the email that was received when I sent something for external review.  I have looked at the resources files to see if I can change any of this text because I don’t want all of this in the email, so I need to modify it.  Where would I do that?   

We are limited to the number of CLM licenses that we have and can’t have the submitter to complete human steps that require licenses so i am sending an email to the customer from the approver if we need changes.  The customer would need to respond with the changes they want.  Can the response be included in the workflow so that its not outside of workflow?

Many of our documents (typically leases) have multiple actions required throughout the duration of the lease. For example, environmental assessments are required every three years on specific dates or insurance renewals are required.How do we Set up reminders that these deadlines are approaching?  Set up the ability to confirm the action is complete? 

We recently converted from SpringCM to Docusign CLM and I am not sure of the difference between these two products.  The layout is essentially the same, so what does CLM do that SpringCM didn’t or couldn’t do?

I am trying to send an envelope and received this message:How do I fix this except contacting the original sender? Thank you!

Hi, I'm having an issue with several envelopes one of my organizational users sent within the last few days. In DocuSign, the envelopes' statues are listed as "On Hold" and I'm unable to move them forward in the workflow. I haven't encounter this before and would like to avoid having to resend the envelopes again.

Hello!We have built order forms based on different templates. If we change the original word/pdf-document for example want to add totally new question in it. Do we need to built web Form all over again?We can copy the template and replace the original document,  and the start the Create Order Form building from the start. This is how we do it now.Is it possible somehow to do this all in the Web Form-Edit Form and in the template actions there is in the web Form.  “Edit template fields” or in the “View template actions”.  To some point we have been able create ne field in the Web Form, but when trying to activate we get error API reference name.Thank you for your help if somebody understood my problem:)  

I want to export one page of a docusign document into an excel sheet. The PDF has check boxes so I want to see who checked what box. Is that possible? 

I use eSignature today, how is IAM different from what I receive today?

I will need to create 50 unique envelopes that will have a signing order of at minimum 4 signers, usually 5. While the first 2 to 3 signers will change for every envelope, the last two signers will remain constant. The email messages to all signers will remain the same for all 50 envelopes. How can I save the recipient set up (signing order, emails, etc.) and messages so that I do not have to copy and paste all of this 50 times? I do not think I can use a template, because the actual documents in the envelope are unique, pre-populated agreements. Please help!

Hi Community, I have recently implemented SSO using ADFS and is working fine. However, there are some users whose email addresses do not match with the verified domains.Is it possible to create a new user account (matching the domain) and transfer everything from the existing accounts?Thanks