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W
Newcomer
WRplmNewcomer
asked in eSignature
Error - not able to esign docs we send out

I  have used Docusign for several years and had no problems. Most docs I send out require me to also esign. But this week - I am not able to esign - after clicking SIGN NOW. It appears to start but then the screen either goes blank or today I receive “An Error has Occurred” message.Any idea what is causing the problem?I cannot seem to locate a Support #.ThanksWR

203
W
Newcomer
5 days ago
K
Newcomer
KaitlinCCUNewcomer
asked in eSignature
DocuSign Retrieve TSL Certificate

Hello, has anyone run into this before: Getting the "Login failed" error indicated in the attached image after running the docusignRetrieveApp.exe and attempt to log in. Our IT is stating that the TSL Certificate for DocuSign is only valid for ns1.docusign.net and www.docusign.net, however DocuSign’s tools use docusign.net as an API host. Any ideas would be helpful. Is this an expired password issue or a back-end security certificate issue. 

71
C
Community Moderator
5 days ago
R
Newcomer
ramosrobertNewcomer
asked in eSignature
Problems sending to clients with Comcast.net email addresses

I am sending envelopes to a large block of clients. I am having a non-deliverable issue with comcast.net email addresses. Even in the same envelope with multiple comcast addresses (all of which are good working addresses) some will go through and others will fail.I sent a client this morning it worked. I sent another envelope later to the same comcast.net email address and I get a failure delivery.Does anyone have any idea what is causing this and is there anything I can do to fix it?(this is my first time using Docusign.) 

1066
N
Community Moderator
5 days ago
E
Newcomer
eopalkaNewcomer
asked in eSignature
Viewing all signed documents

Hi,I have a user that has signed several documents in the past, but cannot see any of them in his history.  where can i find these? 

163
A
Community Moderator
5 days ago
H
Newcomer
Homestead Real EstateNewcomer
asked in Docusign Admin
Bulk Send

Why does it seem that I am unable to enable or even find the Bulk Send option in Sending Settings. We have a Business Pro account.

21
N
Community Moderator
5 days ago
G
Newcomer
ghead12Newcomer
asked in eSignature
Renaming "Start" navigation button in embedded signing via resource file

Hello,I’m trying to rename the “Start” navigation button: However, I can’t find the correct field name in the resource file. “DocuSign_BeginSigning” doesn’t do the trick. I didn’t find anything in the  Resource File Guide. It works well for other buttons like “DocuSign_NavNext”, so there shouldn’t be an issue with the resource file itself.  Can anyone provide the correct setting for the resource file?Thanks in advance!

221
N
Community Moderator
5 days ago
F
Newcomer
FXBNewcomer
asked in eSignature
Documents signed but not in the right Docusign account?

 I am having challenges signing and reviewing a document. To compound things my wife uses the same email as me.  I am trying to review a signed document that I signed. Two of four documents went through okay to the proper source.  The other two did not. Somehow, the documents were archived in my community college email address.  The community college .edu email will not allow me to export the two documents because the documents have my social security number. Could you help me? To compound things my spouse uses the same msn.com email I use!. The two documents I need have been archived in my Germanna account: ***email removed redacted post*** I need the two documents for my Veterans Administration rating. Thank  you, 

61
C
Community Moderator
5 days ago
Erik.Engelstad
Docusign Employee
Erik.EngelstadDocusign Employee
published in Tips from Docusign
Trainer Tip: How to Share a CLM folder with non-CLM users

Have you ever needed to easily share folders and documents with non-CLM users ?  As an example, you might be collaborating on a project with a third party company and want to provide the latter with an easy and direct access to the documents contained in a specific CLM folder.In Docusign CLM, public links can be used to share documents and content with non-CLM users. Public links allow non-CLM users to view documents and download them. Links can be set to expire on a given date or removed manually by an administrator.Take a look at this week’s Trainer Tip video with Product Trainer Erik Engelstad to learn how to create a a Public Share Link on a folder in Docusign CLM. Key Take-aways:Allow non-CLM users to view documents and download them in native or PDF formats. Links can be set to expire on a given date or removed manually by an administrator. You must be a Docusign CLM Administrator or have delegated permissions to create public share links. Additional Resources:For this topic and

150
Erik.Engelstad
Docusign Employee
6 days ago
A
Newcomer
axelschenkelNewcomer
asked in Web Forms
Why I dont see the create Web Form option in the Advanced plan?

I want to create a web form.I tried following the steps in this article but I dont have the create Web Form option I have a paid Advanced plan.Why is this happening?

91
C
Community Moderator
6 days ago
N
Newcomer
NoaNewcomer
asked in eSignature
Adjust position of signature

Hey,I’ve sent a document for signing, but for some reason one of the signatures has shifted to the right a bit, and now it is overlapped with some text which makes it hard to read.How can I adjust the location of the signature? If this is not possible how do adjust the box position and resent it for signing again?According to this:https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=oeq1643226594604&topicId=ztq1578456332318.html&_LANG=enus I should have a correct option, but I don’t see it in the menu:What can I do? 

2765
J
Newcomer
6 days ago
E
Newcomer
Eva.grafNewcomer
asked in eSignature
Is it possible to add a company stamp in a document

Hi,Sorry if the question has been asked before. Looked for an answer but couldn’t find it.I usually share with my manager the documents to sign, by adding the fields that he must complete in the form. I am able to add a lot of different fields (name, signature, date, initials, company name, etc.). However, I cannot seem to find a place to request for the company stamps or adding the company’s stamp, which is sometimes required when sending having to sign a document electronically. 

111
C
Community Moderator
6 days ago
S
Newcomer
SanthakumarNewcomer
asked in Docusign Developers
DocuSign is not loading in the frontend

DocuSign is failing to load on the front end; I can see the spinner and "Powered by DocuSign," but the actual document is not appearing while using DocuSign JS with embedded.

638
R
Newcomer
6 days ago
L
Newcomer
learnestyNewcomer
asked in eSignature
Document on Hold

I created a document that required multiple signatures. There is a set order of signatures and move to each person upon conclusion of the previous person signing. For some reason, the document is listed on hold and stuck between two people. It is not showing that it is sent to the next person in line but the previous person has signed it. Is there a way to bypass the hold to get it to the next person? I have tried to correct the document but this has not worked. There is no resend button as well to try and reissue. Any help would be appreciated

201
N
Community Moderator
6 days ago
C
Docusign Employee
Community UserLegacy User
asked in Web Forms API
Embed a web form instance in your app using Docusign JS

How should I embed a web form instance in my app?

612
R
Newcomer
6 days ago
Y
Newcomer
yumikkzkNewcomer
asked in Japan User Group
署名日に関して

書面上に署名日スタンプを活用しているのですが、完了証明書の日付と齟齬があります。原因等ご存知の場合ご教示いただけますと幸いです。

793
K
Community Moderator
6 days ago
D
Newcomer
Dan73Newcomer
asked in eSignature
Pre-fill options missing

Hi - hope someone can help.I’ve just purchased the eSignature Real Estate plan, and I’m trying to set up some templates.Pre-fill options are completely missing from the place fields bar.  It says my plan should include this.  Any ideas as to how I can get these?​​​​​​​Thanks

312
D
Newcomer
6 days ago
B
Newcomer
bulk send failNewcomer
asked in Docusign Admin
SMS delivery is not available for envelopes with bulk send recipients

Could you please let me know why SMS delivery is not available for envelopes with bulk send recipients? How can I send envelopes by email and SMS when use bulk send? It is not friendly at all. Please help!!!  

124
A
Community Moderator
6 days ago
T
Newcomer
Time.saving.expressNewcomer
asked in eSignature
Envelope limit?

Hi, is the envelope limit per year or per month please?Thanks

102
A
Community Moderator
6 days ago
L
Newcomer
L.WagnerNewcomer
asked in eSignature
HELP IT NEEDS TO LOOK at Ticket details

Case #14398972 "DocuSign Account Deleted from CONTRACT management Software - AGILOFT" I need for DocuSign employee to contact me as requested in the ticket listed above.   I have resorted to this platform as I am getting no real support through the ticket system as the particulars of the situation are not “standard”  - DOCUSIGN please have someone contact me. Immediately.  

172
A
Community Moderator
6 days ago
L
Newcomer
lisaderamond123Newcomer
asked in eSignature
Recipient says the link doesn't work

Hi all, good to connect. One of my recipients says the link is not working and hasn’t signed any of the documents I’ve sent. The order is start - three recipients to sign in any order - complete. Am I doing something wrong?   Lisa

352
A
Community Moderator
6 days ago
L
Newcomer
lindiNewcomer
asked in Web Forms
Webform - recipient can change answers

I have created my first webform.  I am wondering why when the esignature document is populated for signature, why the recipient is able to modify the mapped responses.

31
A
Community Moderator
6 days ago
amy.baxter
Docusign Employee
amy.baxterDocusign Employee
published in Tips from Docusign
Docusign eSignature for Your U.S. State & Federal Forms

Did you know that the United States (U.S.) Federal and State governments allow the use of electronic signatures for many standard forms? Do you want to get a head start on tagging and creating templates for those popular forms? Good news: the Docusign University (DSU) Template Library features over 150 Federal and State templates to help you get started.   🏛️ U.S. Federal Government Templates are available from the following Federal departments:Health and Human Services (HHS) Internal Revenue Service (IRS) Office of Government Ethics (OGE) Office of Personnel Management (OPM) Federal Forms in Español 🏛️ U.S. State Governments From the individual state income tax forms to specific state government forms, review the Template Library’s expansive state-specific libraries: State Tax Withholdings California  Colorado District of Columbia  Minnesota New York Puerto Rico WashingtonState Forms in Español 🧰 Additional Resources Check out all of the samples available in the Template Library an

252
amy.baxter
Docusign Employee
6 days ago
T
Newcomer
TriciaNewcomer
asked in eSignature
duplicate e-mails

We use DocuSign for time and attendance slips.  We have noticed that a time slip will be signed by the associate, manager, and HR, but we continue to receive duplicate copies of the slip.  The manager reports similar duplicate e-mails.  I recently received an e-mail from a time slip that had been completed in August.  Is there a way to prevent this?  

611
Nurcan
New Voice
6 days ago
E
New Voice
etemkinNew Voice
asked in Salesforce
Adding signers after Generating a document

Hi, We are using a custom URL For button when when we go to ‘Send Agreement’  after we generate the documents, it asks us to add the signing groups and users individually. We would like to have a certain set of users already added so our end users will follow the correct process. Would also like to add a custom email message. We have this all set up with our current templates in DocuSign Apps Launcher but we are unsure how to get it to work with DocuSign Gen. Any insight? Here is a video of what I’m seeing: https://share.zight.com/wbuqEXr4This is our Custom Button I have highlighted the URL Scripting that I have working in our DocuSign Apps Launcher button but for some reason it isn’t working in the below. {!URLFOR(IF($Site.Prefix == '/s', $Site.Prefix + '/apex/dfsle__gendocumentgenerator', '/apex/dfsle__gendocumentgenerator'), null, [sId = SBQQ__Quote__c.Id, templateId = 'a8hVE0000006XsXYAU', recordId = SBQQ__Quote__c.Id, title = 'Order form', RES = '7,2,3,1,30,3'CES= 'Agreement for y

91
A
Community Moderator
6 days ago
J
Newcomer
JimMcLNewcomer
asked in Docusign Admin
Signed v Completed

Does anyone know if there has been any case law relating to when an electronic document creates an agreement?  Is it when all parties have signed the document or is it when the document is Completed?

122
N
Community Moderator
6 days ago

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