I am stuck in a loop with he chat about about getting to a support expert as it keeps telling me to sign in and submit a support ticket, but when I do sign in and got to my tickets I can see I had a ticket a year ago, but nowhere to click to submit new ticket.
then I tried saying I couldn't log in and it says go to get support and fill out the support form that anyone can submit, and thats nowhere to be see.
so for the love of patience, can any please help me get in touch with support directly?
What if I can't log into the Docusign Support Center to access my account or view past invoices?
You can reset your password on the login page by selecting Forgot password. If you still cannot log in after you try to reset your password, visit the More support options section on the Get Support page. Select your product and fill out the corm to contact support. You can also complete this form when you're unable to access past invoices from a previous paid account.
yes, I downgraded to freemium 2 months ago as we moved to a different platform, but I still seem to be getting charged for the subscription, so need to ask support whats going on
What if I can't log into the Docusign Support Center to access my account or view past invoices?
You can reset your password on the login page by selecting Forgot password. If you still cannot log in after you try to reset your password, visit the More support options section on the Get Support page. Select your product and fill out the corm to contact support. You can also complete this form when you're unable to access past invoices from a previous paid account.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Back to Docusign.com
