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Need to contact support, I cannot submit a ticket to submit my issue to support

Forum|Forum|1 year ago
December 14, 2024
6 replies
129 views

I need help.

I am stuck in a loop with he chat about about getting to a support expert as it keeps telling me to sign in and submit a support ticket, but when I do sign in and got to my tickets I can see I had a ticket a year ago, but nowhere to click to submit new ticket.

then I tried saying I couldn't log in and it says go to get support and fill out the support form that anyone can submit, and thats nowhere to be see.

so for the love of patience, can any please help me get in touch with support directly?

Best answer by Hengfeng Ge

Understand, you can reference this document:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US#:~:text=To%20begin%3A%201%20Log%20into%20the%20Docusign%20Support,up%20will%20appear.%20Select%20an%20account%20to%20continue.

What if I can't log into the Docusign Support Center to access my account or view past invoices?

You can reset your password on the login page by selecting Forgot password. If you still cannot log in after you try to reset your password, visit the More support options section on the Get Support page. Select your product and fill out the corm to contact support. You can also complete this form when you're unable to access past invoices from a previous paid account.

An image of the More Support Options button in the Get Support page of the Docusign Support Center.

Hope can work for you.

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries

Hengfeng Ge

Hero

what's your edition plan of Docusign subscrition?Is it freemium?

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

P

Pinkdot

Author

New Voice

yes, I downgraded to freemium 2 months ago as we moved to a different platform, but I still seem to be getting charged for the subscription, so need to ask support whats going on

Hengfeng Ge

Hero

what edition plan suite for your requirement? How many envelopes will you send in one year?

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

P

Pinkdot

Author

New Voice

none.

I dont think you understand what I am asking.

We left Docusign as our envelope requirement was rising and Docusign are very pricy for what they offer. So we moved to a different platform.

I need to get in touch with support about a refund as we have downgraded 2 months ago and I am still being charged for my previous subscription.

Hengfeng Ge

Answer

Hero

Understand, you can reference this document:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US#:~:text=To%20begin%3A%201%20Log%20into%20the%20Docusign%20Support,up%20will%20appear.%20Select%20an%20account%20to%20continue.

What if I can't log into the Docusign Support Center to access my account or view past invoices?

You can reset your password on the login page by selecting Forgot password. If you still cannot log in after you try to reset your password, visit the More support options section on the Get Support page. Select your product and fill out the corm to contact support. You can also complete this form when you're unable to access past invoices from a previous paid account.

An image of the More Support Options button in the Get Support page of the Docusign Support Center.

Hope can work for you.

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Christopher.Alpizar

Docusign Employee

Hi @Pinkdot,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

What if I can't log into the Docusign Support Center to access my account or view past invoices?

What if I can't log into the Docusign Support Center to access my account or view past invoices?

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.