Need to contact support, I cannot submit a ticket to submit my issue to support

I need help.

I am stuck in a loop with he chat about about getting to a support expert as it keeps telling me to sign in and submit a support ticket, but when I do sign in and got to my tickets I can see I had a ticket a year ago, but nowhere to click to submit new ticket.

then I tried saying I couldn't log in and it says go to get support and fill out the support form that anyone can submit, and thats nowhere to be see.

so for the love of patience, can any please help me get in touch with support directly?

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what's your edition plan of Docusign subscrition?Is it freemium?

FreeLink/甫连信息

Docusign Partner | Partner Profile

Docusign 2024 APAC Reseller Growth Partner of the Year

The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

Docusign Community Leaderboard Top 5 contributor.

Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

yes, I downgraded to freemium 2 months ago as we moved to a different platform, but I still seem to be getting charged for the subscription, so need to ask support whats going on

what edition plan suite for your requirement? How many envelopes will you send in one year?

FreeLink/甫连信息

Docusign Partner | Partner Profile

Docusign 2024 APAC Reseller Growth Partner of the Year

The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

Docusign Community Leaderboard Top 5 contributor.

Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

none.

I dont think you understand what I am asking.

We left Docusign as our envelope requirement was rising and Docusign are very pricy for what they offer. So we moved to a different platform.

I need to get in touch with support about a refund as we have downgraded 2 months ago and I am still being charged for my previous subscription.

Understand, you can reference this document:

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US#:~:text=To%20begin%3A%201%20Log%20into%20the%20Docusign%20Support,up%20will%20appear.%20Select%20an%20account%20to%20continue.

What if I can't log into the Docusign Support Center to access my account or view past invoices?

You can reset your password on the login page by selecting Forgot password. If you still cannot log in after you try to reset your password, visit the More support options section on the Get Support page. Select your product and fill out the corm to contact support. You can also complete this form when you're unable to access past invoices from a previous paid account.

An image of the More Support Options button in the Get Support page of the Docusign Support Center.

Hope can work for you.

FreeLink/甫连信息

Docusign Partner | Partner Profile

Docusign 2024 APAC Reseller Growth Partner of the Year

The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

Docusign Community Leaderboard Top 5 contributor.

Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries

What if I can't log into the Docusign Support Center to access my account or view past invoices?

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