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Multiple comments fields within a template

Forum|Forum|1 year ago
December 13, 2024
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I have created a template with multiple comment fields. When I upload multiple documents to the template, the comments are not saving distinctly. If I make a comment on document 1 comment field one it will save but when I make a comment in document 2 comment field one the initial comment is then overwritten with the new comment. Is there a way to make each comment field distinct from another?

Best answer by JohnSantos

@ptyoung

When working with DocuSign templates, each field must have a unique Data Label to ensure that its value doesn’t overwrite another field’s value. If multiple fields share the same Data Label, DocuSign treats them as the same field and synchronizes the entered data across all instances. This can cause comments entered for one document to overwrite comments in another.

Hengfeng Ge

Hero

could you share the json of you create the envelope?

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JohnSantos

Answer

Guru

@ptyoung

When working with DocuSign templates, each field must have a unique Data Label to ensure that its value doesn’t overwrite another field’s value. If multiple fields share the same Data Label, DocuSign treats them as the same field and synchronizes the entered data across all instances. This can cause comments entered for one document to overwrite comments in another.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

Alejandro.Ramos

Docusign Employee

Hi @ptyoung,

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Alejandro R. | Docusign Community Moderator

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