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D
Newcomer
ds1Newcomer
asked in General
Your support site does not work

I can’t even log in or submit a request for help what a joke your company is

182
A
Community Moderator
29 days ago
E
Newcomer
ExPatNewcomer
posted in eSignature
Feedback on Language Options for Business Users on the Japanese Website

I’m currently evaluating this platform to see if it fits my business needs, but the language limitations on the Japanese site have created a somewhat negative experience. As my business is conducted in English, navigating the main site in Japanese has posed some challenges. While Google Translate is an option, it’s not ideal for a professional assessment where ease of use and accessibility are critical factors. I appreciate that there is an English option on the support site, which has been helpful, but this functionality doesn’t extend to the main site. This inconsistency can create frustration, especially in an assessment phase, where I’m looking to gauge the platform’s usability for my business. I believe implementing an English language selection on the main site, similar to the support section, could help users like myself make a more accurate evaluation of the platform’s suitability. Could the development team consider adding this feature? It would create a more seamless experien

92
A
Community Moderator
29 days ago
S
Newcomer
SbhuvanNewcomer
asked in Other
How to populate a table in docusign template

Our client is integrating ServiceNow with Docusign for a form signature flow. Created a docusign template and assigned all the necessary fields to recipients. The template has a table and it needs to be populated with data from ServiceNow and the number of rows in that table is also dynamic and determined by the data from ServiceNow. I need help on how to configure this table in template whether to create each row as custom field and assign it a label or is there a better way to configure it.  

453
A
Community Moderator
29 days ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How can a 3rd-party auditor verify DocuSign-signed documents printed on paper?

Is it possible for a 3rd-party to simply verify the authenticity/legitimacy of the DocuSign-signed documents by looking up the "Envelop ID" or other alphanumerical identifiers that appear on the printed document?Can an auditor go to a website or a DocuSign portal to type-in the alphanumerical "Envelop ID" or other identifiers that appear below the DocuSign signatures to see that these are indeed real? The auditor simply wants to select some random samples to check and make sure that the printed pages of the PDFs are not some elaborate graphic creations by an artist.

85213
A
Newcomer
29 days ago
Hengfeng Ge
Rising Star
Hengfeng GeRising Star
the customer want to add pause node in the signing flowNew

the customer want to add pause node in the signing flow. like routingOrder is 1,2, 3. and they can add  a pause between 1 and 2 or 2 and 3.the need some one approve then use the API to restart the flow again. thanks.  FreeLink/甫连信息🌍 DocuSign Partner | Partner Profile🏆 2024 APAC Reseller Growth Partner of the Year🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.Feel free to reach out for collaboration opportunities.

1
71
Hengfeng Ge
Rising Star
29 days ago
K
New Voice
Kat0120
asked in eSignature
Research if there is a different approach besides using DocuSign Monitor (additional cost) for an Admin to receive a notification/ pull a report when a user(s) and recipient(s) have the same IP addresses.

Besides using DocuSign Monitor, as an Admin, would there be a way to pull a report or get notification once a user(s) and recipient(s) have the same IP addresses.

373
K
New Voice
29 days ago
Hengfeng Ge
Rising Star
Hengfeng GeRising Star
asked in Docusign Partners
about creat case for customers in partner portal

Hi Partner Team,We found the the customer name can’t list when we create new case. there are no customer in the drop down list. I find the document:Docusign Resell Core Program Guidehttps://docusign.partners/resell-core-program-guideit told:The Portal also provides the single point of entry for requessting support for your clients.then I find this support document:https://docusign.partners/support-guideit seems only the customer with profession services can pre-poulated. Hope all customer which subscribe plan from the partner that can pre-populated. So we can early find the cases create for earch customer. the customers subscribe premium support, so the case also bind to the customer’s account. FreeLink🌍 DocuSign Partner | Partner Profile🏆 2024 APAC Reseller Growth Partner of the Year🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.📊 DocuSign Community Leaderboard Top 5 contributor.🚀 Expertise in DocuSi

240
Hengfeng Ge
Rising Star
29 days ago

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