Solved

I have signed but the ‘Continue’ button takes me to this message: “You haven't quite finishedYou haven't yet signed your agreement. We'll remind you again later.”Then it suggests I press the “Review’ button again in the initial email, which I do. This takes me back in and clearly shows my signature and date in the form. There are no active flags to be able to re-sign. The form is complete. I press Continue again and get the same message. This happened after the initial Signature which I customised to my own signature. Then it said I could check the document in Docusign. I clicked on that intending to print the form,  which took me to the Docusign login. I logged in with password and code which brought up some weird stuff which looked like it was for the sender rather than the recipient, but no form for me to review. I logged out of Docusign thinking I would try to print from the email instead. Then got the ‘You haven’t finished’ message. EDIT: My partner just messaged me to say he also

I did not receive the email to sign a document (I suppose the other party recipient also dit not). What is the problem here. 

I recently was appointed to manage our DocuSign eSignature instance, and when doing a review of the users found that I have a few that have left the company, their users are active, before deactivating their accounts need to know what would be the best practice to backup any company document that might be under their user and after having those documents. then proceed to deactivate those user ids.

hi i am trying to use/send a template on an ipad that i created on a desktop and when i click on the template from template a box pops and says “ Unsupported Features”  To use this template, please log in with a computer.    Not sure what this is, other templates work fine.  Is there something that i can do to make this work.  I have a service company and would like to have our field techs use instead of paper forms.  thank you 

We try to implement DocuSign in our Sharepoint envirenment.  According to the knowledgebase the first step is:From a SharePoint document library, select ... > Manage Docusign Administration Settings. The Settings window displays in a new browser tab.But i can’t find this on any document library. Any idea where I can find this?Or where I can do this:To use Docusign for SharePoint, a tenant admin must grant permissions to the app. From a document library, select Manage Administration Settings in the Docusign menu and click Grant consent. Thanks.

Hi everyone, I have been testing GET method for Envelope’s Documents to retrieve an integrated document using documentId = combined as it is guided here:https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopedocuments/getHowever, as said in the title, I cannot exclude the comment history file from the combined document, and it is not like I expected. Are there any ways to acquire this?

I’m using eSignature client api php sdk, how can I set template prefilled tabs while creating an envelop ? Here is my code $invoiceNumberTab = new Text([ 'tab_label' => 'InvoiceNumber', // Must match prefill tab label in template 'value' => 'INV-20240508']);$prefillTabs = new PrefillTabs([ 'text_tabs' => [$invoiceNumberTab]]);$templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'role_name' => 'Signer' // Exact match to template role]);$envelopeDefinition = new EnvelopeDefinition([ 'status' => 'sent', 'template_id' => 'TEMPLATE_ID', 'template_roles' => [$templateRole], 'prefill_tabs' => $prefillTabs]);$envelopeSummary = $envelopeApi->createEnvelope($account_id, $envelopeDefinition);echo "Envelope ID: " . $envelopeSummary->getEnvelopeId();And tried with this way also not working $templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'rol

When assigning fields for customer to sign, it used to be yellow. Now its changed to blue and I don’t know why, nor can i work out how to change it…Any ideas?THANKS!

Should envelopes sent to bulk recipients appear in the bulk actions log?  I enabled this on our account and a user informed me they sent 30+ envelopes yesterday using bulk sending.  However, I see nothing in the logs. Perhaps I am not looking in the right place?

Just wondering if Docusign offers phone support when we are stuck?  

I’m unable to edit my user name. I select Actions and then Edit. Response is An error occurred while getting user detail. 

Hi Docusign Community,There has been an ongoing issue with my account and I need to discuss this with someone. The 1800 255 982 number for support in Australia no longer works and my account wont allow me to ‘open a case’. Any help would be appreciated. Thanks

I’m having issues integrating docusign into my power pages test environment.I was trying the developer account, followed the setup, but can’t enable the e-signature.Am I missing something?Would be grateful if anyone could help :)​​​​

I am a tenant and the realtor sent me my lease to sign. After signing, he did not send me my own copy after he has verified it. He did not send me a copy and I did not download the document I signed. The link has expired. Is there any means by which I can have a copy of what I signed?

Hi i know an individual user can download your own completed DocuSign's and file away,  but would it be possible as an Admin user to export all signed PDF’s documents, for all the users on that account? is there a way to mass export these so they can be filed in one location ? 

I can't create a developer account now. I clicked the button to create a developer account, but nothing happened.I tried various methods based on existing posts, but I couldn't create a developer account.Is there any solution?

My document has a radio button with four choices.  The signer clicks one of the radio buttons and signs the letter.  That works fine.  I then run Power Automate to save the signed letter in a Shaerpoint folder.  That works fine.  I have another Power Automate flow that reads information from the envelope and creates a record in a Sharepoint list.  This works fine as well.The only thing I can’t do is read values from the fields in the signed document.  I need to add the radio button value to the Sharepoint list together with the other envelope data.  Any ideas?

I am able to find previously signed documents, even very old ones, by its IDs but they are not showing on my account page. Please advise.

I need help understanding why that I’ve recently sent different envelopes to different clients and they don’t get a docusign notification even if we change emails.  

Has anyone experienced an issue with a file size ballooning after a recipient signed the file in Docusign?  A contract that was originally 13 mb increased to 104 mb after being signed in Docusign.  This has never happened before and we use this type of contract every day with no prior issues.  I can’t do anything with the signed file (email, upload to other software, archive) because of the file size. (And I’ve tried the available options in Adobe to compress or reduce file size and it never decreases the file size significantly).  Thanks.

Need the ability to create a report to show how many envelopes have been used vs the total envelopes purchased for us.

 How do I change the sender's email ID and name in an envelope? I want to use a different organizational email ID instead of the one linked to the DocuSign account

About once a month I get an e-mail that says someone may have accessed my account (through COINBASE this month) and they want to know if I authorized this or not.  When I called the number (a Los Angeles area code, not a 1-800 number) I got someone who really didn’t speak English.  The e-mail LOOKS like it came from docusign, but how can I tell if this is legit or if this is a scam?  Thank you. 

Hello, I received a Contract Licensing Agreement from a company on April 15. I was able to access the Agreement, but did not sign it. I tried to sign the Agreement on April 21 and now I am receiving the error: “Unable to load PowerForm signing process. Error: An error has occurred.” I contacted the company that sent me the licensing agreement and they said to wait 1 business day and try to sign it again. I did that and I still received the same error. How can I access this agreement so I can sign it? Thanks!

Is there a way to get ahold of documents that were sent to you, when you weren’t a user? Before you had an account?