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Dear DocuSign Community,We have a client with the following setup:Original Subscription: DocuSign eSignature Business Pro with Google SSO. New Subscription (June 2024): DocuSign eSignature Standard (separate console).The client's goal is to manage user access to both consoles via their Google SSO. Specifically, they want to designate which users, through their Google accounts, should have access to either the Business Pro console or the Standard console.Currently, new users for the eSignature Standard console must be created manually, which is inefficient.We have two primary questions:Is it possible to connect both DocuSign consoles to the same Google group for SSO management, allowing us to differentiate which users access which console? If connecting to a single Google group is not feasible, is it possible to utilize separate Google groups (one for Business Pro users and one for Standard users) to manage access for each console?Thank you for your assistance with this matter.Sincerely

I have not heard from anyone since my request for help.  I emailed customer service.I would like to have a phone number to call DocuSign for customer service.I got charged for the current year and closed my account the same day of chargeInformed I cannot get a refund.  $300  On day 1, why?I have never used my subscription from last year, as I did not need to so I do not need to sign up for another year.Pls help help help 

I just sent out four test envelopes to four different names and email addresses. When it came to signing it gave everyone the opportunity to see and select MY saved signature on their document. How can I prevent them from having access to my signature? I have searched the Docusign site and Googled the question and can’t find an answer. Any help would be much appreciated! :)

Hello-My company has added a new process that includes adding additional document(s) to be signed in our envelopes and I wanted to see if we are able to go back and reopen completed envelopes and send additional documents on that same envelope to be signed? Is that possible? Thanks so much!

Is anyone else having issues this morning, when trying to log in I get the wheel of doom and then it times out.

How can I retrieve my HIA contract using envelope id. My sender and my contractor is not responding and I have to give a signed copy to QBCC

I want to have the ability to circulate a document for e-signing to multiple recipients at the same time so that everyone that needs to sign simultaneously get the DocuSign email.  I then want to be able to have the document dated when the last recipient e-signs the document.  Is there an option I can select which will allow me to do this, other than using the ordering option whereby recipients get their emails in a certain order?Thanks.

I'm creating user accounts for internal users.  One user needs both DS Sender and DS Viewer but I can only select one of the roles.  Does the DS Sender role also give the user viewing capabilities?

I received an email that both my wife and I need to sign. I am able to sign but how do I get my wife to be able to docusign?

How can I put a signature on multiple pages with 1 action?Namely, I have to have 150 pages signed.

I keep getting this error when logging into Docusign:upstream connect error or disconnect/reset before headers. retried and the latest reset reason: connection timeoutI tried Chrome and Edge. I’m using Windows 11. Help please I need to get a document signed.

Hello,We are using UKG Document Manager to send bulk documents to our employees. Everything appears to be set up correctly on the UKG side. However, on the DocuSign side, the only fields available for employees to complete are the signature. The fields for date, name, and title are not even provided as options. I have added those custom fields in DocuSign and included them in the PDF with white text, as recommended, but it is still not working. Do you have any insight on what might be going wrong? Thank you!

At the moment when a customer signs a contract both ourselves and the client are sent separate PDF attachments. All of clients and ourselves require the combined version, so we have to go in and download these individually for each contract. Would it be possible to automatically email over the combined PDF attachment once something is signed

Hi!Whenever a coworker sends me a document for my signature, an email notification arrives. I can sign it with no problem, but when I try to check the records on my profile just to review the document, it doesn't appear.This started happening in the last few weeksDo the senders have to do something different, so I can keep a record of all the documents I have signed?Thanks

Hello, When sending an envelope to someone else to sign who is not part of my organization, is it possible for me to force the date to appear in a specific format?

Hi I don´t use so many envelopes as this month, can I just buy 3-6 more envelopes? if so, how? thanks.

Hi,  this has been working up until the beginning of February, for the last 2 years or so. When a user in sharepoint selects a document to sign using docusign, they sign it, a Docusign folder is created and a copy of the signed document is stored in there.This process no longer works. The folder is no longer generated and the copy of document is no longer saved in Sharepoint?Any ideas?

Good Day,Does anyone know if it’s possible to remove a custom agreement type that was added in Agreement Manager - (formerly Navigator)?I’ve searched through the support guide documentation and the support site and wasn’t able to locate this information.It looks like the workaround is to edit the added custom agreement name (label) and re-purpose it, but I’m trying to see if there’s a way to condense the list of agreement types in our environment overall to lessen the system load to do the AI review.Thank you

Docusign account URL is account-specificAccording to https://developers.docusign.com/platform/api-endpoint-base-paths/, the {server} value (which determines the base URL for several Docusign APIs) is specific to a Docusign account:The Account Base URI section of the Apps and Keys page. This is confirmed by the structure of the /oauth/userinfo response, where the base URL can vary per account. For example:{ "sub": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "name": "First Last", "given_name": "First", "family_name": "Last", "created": "2015-08-13T22:03:03.45", "email": "first.last@example.com", "accounts": [ { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": false, "account_name": "Example Europe Ltd", "base_uri": "https://eu.docusign.net" // Account 1 base URL }, { "account_id": "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx", "is_default": true, "account_name": "Example Corporation", "base_uri": "https://na3.docusign.net"

Hi all, I have a free account, and just created and sent a document with 3 signees (including myself). None of us got any notification from Docusign. I did not specify a signing order. I have resent multiple times now.What else to do? I tried the chat support and got the message that free accounts no longer have any support

Hello,I have a query, if we are setting up new users with the default permission profile, can users get any certain number of free envelopes to use, or will they be using the paid envelopes as per the company contract?

The Docusign email should be sent from the business user’s name/email address.Currently Docusign email domain(*****@docusign.net) is sending notification emails to User. This can be updated by creating a custom domain with specific email address. Once custom domain is configured, emails would be sent through custom domain email address. Specfic Requirement :Is it possible to send Docusign email with the user who initiates docusign from Dynamics 365 crm. The power automate connectors have Account value to fill which expects Docusign Account details and CRM User details cannot be filled there. Emails must be send with the business user email id instead of docusign domain or custom domain.

I am looking into how to set up Document Visibility settings together with conditional routing, so that when a value is triggered in a dropdown field, a new envelope containing the different document will be sent to the same recipient's email address. For example, My template is an application for paid parental leave.  The signer has the choice to select Mother or Father from a dropdown field.  If mother is selected, I want a new envelope with additional forms to complete to be sent to the signer. I would really like this to be a WebForm if possible. 

Dear DocuSign Support,I would like to cancel our DocuSign account. The account was originally created by a former employee, who was set up as the main user. I only had access to the signing function.Now that this employee no longer works with us, I am unable to log in to his account to manage or cancel the subscription. Could you please advise me on how to proceed with the cancellation under these circumstances?Thank you in advance for your help.

Hey!I have users trying to send out of Salesforce but keep getting this error - however, as an admin, I can send without the error populating. We’re using docusign esignature for CPQ v2.2 if that matters - Anyone ever seen this?