Skip to main content
arrow-left Back to Docusign.com

Solved

4320 Topics
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Disseminate custom information to bulk list

I want to provide custom information to a bulk list of recipients. I can put the bulk information into the CSV file but how do I identify the information in the template?i.e. I want to provide a specific sequences of number but this sequences varies from recipient to recipient. How do I take the base template and create a form which varies this info or can I do it from the template?

1314
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
The signature line shows blank upon printing when I can clearly see the signatures on the document on my screen. Can anyone help please?

Document is signed with DocuSign. Signature is visible on the screen, but after printing the DocuSign Signature is gone. This is not for all users. We are using Adobe Acrobat Reader DC version 2020.013.20074

7002
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Authentication
Can you integrate docusign with Ping ? if Yes is there a specific tier you need to be purchasing ?

Can you integrate docusign with Ping ? if Yes is there a specific tier you need to be purchasing ?

221
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
If I send a document to be signed can I edit it after? I will need to insert a date into the agreement after. Also, the signatory will need to have 2 witnesses verify as they sign, will they be able to update the document to fill in witness names?

If I send a document to be signed can I edit it after? I will need to insert a date into the agreement after. Also, the signatory will need to have 2 witnesses verify as they sign, will they be able to update the document to fill in witness names?

401
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
Can I send a reminder to only the participants that has not signed the document? If I hit "Resend" will my document be resent to ALL participants? and will they need to sign the document once again? A

Can I send a reminder to only the participants that has not signed the document? If I hit "Resend" will my document be resent to ALL participants? and will they need to sign the document once again? A

421
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is it possible for the signer to assign someone as a witness?

I need to get two signatures on a document. The first is the signer. The second is the witness. I know the identity of the signer so can send the envelope to the signer but the witness is not known to me at the time of sending the envelope as the signer can assign anyone to be their witness. Is it possible to send the envelope to the signer (as we have her details) let her sign it and then let her enter the witness details and route/send the envelope to the witness for signing?  I hoped “Signer reassign” would work but this only allows the signer to reassign it to someone else without the signer signing it themselves first.

535
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How to make two-step verification mandatory for all users?

I am the admin and want to make it mandatory for all our users to enable multi factor authentication (two-step verification). I can only find a support article on how users can enable this on their account but nothing on how an admin can default this to be enabled for all user accounts. We do not want to let users have this featured disabled on their account.

1003
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
When I CC someone to receive a copy of the document, is there a way to only send the SIGNED document to the individual?

Almost every time I have CC'd someone to receive a copy of a document, they reply to me with an email along the lines of "Wasn't this supposed to be sent to X?" My boss was actually pretty upset once because he thought I had messed up who was supposed to sign an important document.It's confusing to the non-signing recipient when their first email from Docusign is the unsigned copy and I am tired of explaining that the 3rd (1st is the unsigned, then the notification that it was "viewed", and finally the signed copy) email from Docusign will be the actual signed document.Any way I can edit notifications so when I CC someone to receive a copy, they only receive an email when the document is actually signed?Thanks, 

2263
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
What is the difference between needs to view and receives a copy?

What is the difference between needs to view and receives a copy?

187912
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Is there an expiration on the docu sign link?

Is there an expiration on the docu sign link?

2807
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Salesforce
Error Messages: Web service callout failed: Unable to parse callout response. Apex type not found for element logoutURL

When configure the DocuSign Demo using DocuSign Admin, it was failed during connect DocuSign to Salesforce. I have tried two different Salesforce orgs, but still the same.

14912
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I remove docusign from my computer.

How do I remove docusign from my computer.

431
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I need to e-sign a doc and then send in P7M format. Is this possible? Thanks Community!

I need to e-sign a doc and then send in P7M format. Is this possible? Thanks Community!

3506
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
"The specified envelope has duplicate recipients." This is my error message, however I need a person to sign off twice. What can I do? Thanks

"The specified envelope has duplicate recipients." This is my error message, however I need a person to sign off twice. What can I do? Thanks

4622
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Sending completed documents password protected after DocuSign to 3rd party

​We have a rather unusual situation where we need to email completed documents to government agencies after signing, and the signed documents must also be password protected prior to emailing since they contain confidential information. We have found we cannot password protect an already-completed DocuSigned pdf. We also can't add the government agency recipient as a "receives a copy" when the envelope is routed for signature since there are additional documents outside of DocuSign that need to be submitted along with the completed envelope. Can anyone suggest a way to securely forward an envelope to a third party after completion?

4578
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I am receiving emails that clam to be a DocuSign doc but from unknown emails addresses. What are these?

A supposed DocuSign email from dse_na2@docusign.net. I'm not expecting any docs to sign from anyone.

71614
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Maestro
After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done

After signature, I am been receiving an answer: " Unable to locate certificate on your device" . Does how to get it done

261
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Mobile
Is it possible to send an envelope to a mobile phone for a signer to access a link that then takes them to DocuSign? Or does every envelope have to be sent to an email address?

We have a Signer who will be unreachable by email for the next six weeks and need his signature on a document. I'm hoping to send it to him via text message so that he can access the link to sign from there, without having to access his email.

583
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Two templates- one envelope?

I used to be able to send two templates in one envelope- there used to be a link after the "start" screen and if you clicked that you could select multiple templates.Anyone know what happened to this function? Is there another way?

121
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
How do I create a Seal or a Stamp ?

How do I create a Seal or a Stamp ?

3672
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
I am trying to draw a new signature and I keep receiving the following message: "There was an error creating the signature, please try again." I'm drawing the image so there are no upload or size issues. Can someone please help?

I am trying to draw a new signature and I keep receiving the following message: "There was an error creating the signature, please try again." I'm drawing the image so there are no upload or size issues. Can someone please help?

302
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Does "Sign a Document" Feature Use an Envelope?

Hi all, Just a quick question - if you use the "Sign a Document" feature when uploading a new document does this consume an envelope? I.e. do you have to pay just to place your signature on a document? Many thanks, Dan

515
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Good morning, we are an EU based company. On our invoices there is no VAT charged, correct in any case. However, I can't figure out if DocuSign has an EU VAT ID (in which case I need to apply reverse VAT charge) or not. Thanks

Good morning, we are an EU based company. On our invoices there is no VAT charged, correct in any case. However, I can't figure out if DocuSign has an EU VAT ID (in which case I need to apply reverse VAT charge) or not. Thanks

6872
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in Docusign Admin
Integrating with Topaz

Hello, I cannot seem to find how to sign with the Topaz signature pad. I have been able to capture signatures on the Topaz on https://sigplusweb.com/sign_chrome_ff_sigplusextlite.html. I installed the SigPlusExtLite to the computer desktop. I also added onto the browser the extension, DocuSign eSignature for Chrome. Also, Docusign has access to the site. The NEW button is displayed as well as the drafted documents that are from the Docusign site. Then I click the CONTINUE button, and the document is sent to the DocuSign site. However, the page only has the option to UPLOAD, USE A TEMPLATE, or GET FROM CLOUD. I cannot see where to go from that point. There is no option for the Topaz signature capture.

2222
C
Docusign Employee
3 years ago
C
Docusign Employee
Community UserLegacy User
asked in eSignature
Recipients did not receive Docusign envelope

​I have sent 2 docusign envelopes but the recipients never received them.On my end, it looks like all the required fields have been entered.

505
C
Docusign Employee
3 years ago

Badge winners

  • 1st Question Posted
    JAZhas earned the badge 1st Question Posted
  • 1st Question Posted
    JKarpehas earned the badge 1st Question Posted
  • 1st Question Posted
    Dominikhas earned the badge 1st Question Posted
  • 1st Question Posted
    extol7has earned the badge 1st Question Posted
  • 1st Question Posted
    TKesslerhas earned the badge 1st Question Posted
Show All Badges
Code of Conduct

Docusign Community

Code of Conduct